Recovery Team Lead Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Solution oriented IT professional with over 15 years of experience in incident and problem management, requirements gathering with strong emphasis on project management, documentation, reporting, and Business Partner support Skilled at learning new technology, working well under pressure, and excellent communication skills Demonstrated achiever with leading successful initiatives, managing day-to-day project activities, and exceptional knowledge of support needs
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2015 to 10/2015
Recovery Team Lead Anser Fort Belvoir, VA,
  • Supervisor responsible for optimizing the recovery of store transfer costs as well as recuperating 75% of value from customer returned products that would otherwise go to recycling or being thrown away.
  • In addition, reduce our environmental impact by maximizing our recycling of waste by-products, such as paper, cardboard and metal by partnering with third party vendors.
  • Recovery process can generate approximately 25% higher net profits than if there were no Recovery process implemented Assisted the Recovery Manager to establish continuous development of co-worker's competence within the department and the throughout the store on the Recovery process.
  • Created training plans, reviewed, updated and implemented recommended changes via by-annual Performance and Development plans Ensured co-worker's adhered to inventory control procedures, quality control and proper transfer routines.
  • Held regular touch base meetings to verify employee education advancement through using series of compliance audits, product knowledge and sales reports.
  • Guaranteed compliance with IKEA Recovery and Quality standards by monitoring inter-department transfers types and maintain confirmation system for returned products to achieve weekly department sales goals Partnered with Safety & Security to maintain adherence to policies, procedures, and audits regarding inventory integrity, safety, and internal audit standards Promoted and implement the Recovery Concept throughout the store, according to the Recovery Manual guidelines and approved Best Practices.
  • As well as contribute towards the development, continuous improvement and implementation of the Recovery Business plan.
  • Worked with co-worker's to ensure there is complete and accurate reconciliation of all written-off, damaged or returned items transferred to the department, which assists with maintaining an accurate store inventory Responsible for the overall appearance of the sales floor.
  • Arranging the products so the customers are able to view and touch the items, which helps in a better shopping experience and increased sales.
IT Specialist , ,
  • Project liaison with the IT Service Center for all companywide software and hardware upgrades, such as new Wi-Fi Access Points, Cisco Gigabit switches, and Radio Digital Terminal used for real time inventory update IT accountable on a project to redesign of the sales floor, tasked with ensuring all PC's, data and voice lines are operational according to implementation schedule Responsible for user accounts rights and software deployment to PC's and Thin Clients in the environment Perform quarterly audits such as detecting rouge Wi-Fi networks, network ports activity and software licenses compliancy Web site development using Visual Studio 2010 for Store's Intranet site Provide timely and effective end user support for more than 250 users including, but not limited to, MS office, user login issues and hardware problems.
02/2015 to 05/2015
Sr. Business Analyst *Project Coordinator Vertafore City, STATE,
  • on a Federal Mandated initiative to move business critical applications to a new Data Center location, responsible for coordinating the project deliverables with PM, TDM, DBA, SA, SMEs, and Application Support Managers Coordinated technical reviews meetings with LOB and development staff to verify the proper due diligence is preformed prior to application being migrated to the new environment Communicated policy and procedure changes with Application Support Managers ensuring they remain compliant with banking and company regulations Created and executed unit, system, integration, and end-user test case scenarios Monitored and audited pre and post implemented changes to ensure they adhere to compliancy procedures, such as proper approvals obtained prior to change implementation Disaster Recovery Coordinator responsible for the creation and execution of annual disaster recovery testing for business critical applications and functions.
03/2015 to 03/2015
Sr. Business Analyst Wachovia Bank City, STATE,
  • Skilled project member collaborating with Project Managers, Line of Business and IT Representatives on deliverables for infrastructure projects Participated in defining business requirements and functional definition of systems to support the business Assisted Project Manager in Risk Analysis and mitigation planning Created, and maintained deployment schedule milestones, which ensured deliverables were completed on time and the project remained on schedule Responsible for application testing preparation tasks, such as test scripts creation, UAT test environment setup, UAT testing participates coordination Produced training materials, job aids and support used in preparing the user community and Service Desk agents during project implementation therefore minimizing productivity loss and business impact Produced and analyzed ticketing reports after the project moved into the production environment used as baseline metrics for future project deployments to decrease trouble ticket call volume Partnered with Service Desk manager to schedule and conduct training for call agents on new or updated technology which resulted in an increase for first call resolution ticket numbers by 70% On-call Regional Duty Manager responsible for risk assessment coordination on change events that encountered issues during implementation as well as notification to senior management on change progress.
Expected in 10/2009
B.A. Degree: Technical Management Project Support and Technical Communication
DeVry University - Charlotte, NC
GPA: Graduated Magna Cum Laude GPA: 3.9
Technical Management Project Support and Technical Communication Graduated Magna Cum Laude GPA: 3.9
Expected in
CompTIA A Plus and Network Plus Certification:
- ,
Project Management for Team Members *Mastering the Requirement Process *Process Flow analysis
banking, Business plan, Cisco, compliance audits, hardware upgrades, hardware, Concept, continuous improvement, Clients, DBA, Disaster Recovery, due diligence, senior management, functional, internal audit, inventory, inventory control, meetings, Access, MS office, Network, networks, PC's, policies, progress, Project Management, Quality, quality control, Radio, real time, Requirement, Risk Analysis, risk assessment, Safety, sales, sales reports, scripts, Supervisor, switches, TDM, user support, training materials, view, Visual Studio, Web site development, written

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Resume Overview

School Attended
  • DeVry University
Job Titles Held:
  • Recovery Team Lead
  • IT Specialist
  • Sr. Business Analyst *Project Coordinator
  • Sr. Business Analyst
  • B.A. Degree
  • CompTIA A Plus and Network Plus Certification

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