recovery specialist cti resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Highly-enthusiastic client service professional with 12 plus years of customer service practice in dealing directly with persons experiencing homelessness as well as serving those in our community with physical, relational and employment needs. Demonstrating consistent care and customer service for each individual regardless of mental or physical capacity. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives as well as performing as a diligent advocate in various leadership roles with demonstrated experience and aptitude for working under limited supervision. High competency in meeting quality standards and current on all training requirements including self-development outside of employer expectations.

Proficient In
  • Problem-solving abilities
  • Team environments
  • Conflict mediation
  • De-escelation practices
  • Active listening
  • Microsoft Office programs
  • Microsoft and Macintosh platforms
Education and Training
Expected in 06/1983 to to
High School Diploma:
Woodward High School - Toledo, OH
Expected in 03/1987 to to
Business Management Certificate:
University of Toledo - Toledo, Ohio,
Expected in 03/2005 to to
Ohio Real Estate License:
Owens Community College - Perrysburg, OH
Expected in 05/2009 to to
Certified Property Manager (CPM):
Hondros College - Toledo, Ohio,
Work Experience
11/2020 to Current
Recovery Specialist -CTI Neighborhood Properties Inc. City, STATE,
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Educated clients on options to assist in making informed decisions.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Handled difficult case situations with tact and professionalism to maintain positive working relationships.
  • Reviewed social service and case management plans to guide implementation.
04/2011 to Current
Minister Of Redemption Cherry Street Mission Ministries (CSMM) City, STATE,
  • Addressing customer service needs quickly and accurately
  • Serving as one of the primary trainers on administrative processes, work instructions and procedures
  • Operating as a valued coordinator and bridge for external community resources
04/2004 to 04/2011
Property Manager/ Real Estate Agent Danberry Realtors City, STATE,
  • Worked independently to provide customer service as it related to repairs, neighbor-conflict resolution and ongoing financial commitments
  • Resolved situations related to limited financial capacity
  • Provided a high level of customer service to those seeking to purchase real estate
  • Attended eviction hearings as necessary
  • Planned and coordinated open house events to move properties.
04/1998 to 04/2008
Owner/ Manager Preferred Audio And Security City, STATE,
  • Serviced and partnered with local automotive dealers to provide quality products with a high level of customer service and intentionality
  • Ownership and management of a retail storefront
  • Hired and trained individuals to meet needed objectives
  • Held necessary consulting sessions with those receiving business products
Court Appointed Special Advocate (CASA)
  • Operating as a court appointed special advocate for children for five consecutive years (2015-present)
  • Partnering with Lucas County Children Services (LCCS) to monitor and support case plans families with at-risk children
  • Understanding risk factors for child abuse and neglect
  • Understanding the impact poverty has on children and families
  • Cultural competence for issues facing LGBT+ youth
  • Ongoing case study and review for various cases/ families
Awards and Honors
  • Nehemiah Award recipient, 2015 (CSMM)
  • Servant Leadership recipient, 2014 (CSMM)
  • Sharp as a Tack Award recipient, 2012 (CSMM)

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Resume Overview

School Attended

  • Woodward High School
  • University of Toledo
  • Owens Community College
  • Hondros College

Job Titles Held:

  • Recovery Specialist -CTI
  • Minister Of Redemption
  • Property Manager/ Real Estate Agent
  • Owner/ Manager


  • High School Diploma
  • Business Management Certificate
  • Ohio Real Estate License
  • Certified Property Manager (CPM)

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