Recovery Specialist Resume Example Copperpoint

RECOVERY SPECIALIST

Summary

Skills

Experience

Recovery Specialist
San Francisco , CACopperpoint/Feb 2019 to Nov 2019

Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Sanitized frequented areas and equipment using approved supplies.
Folded and hung clothing and accessories.
Organized merchandise overstock on stockroom shelving.
Stocked items by aligning at front of shelf for visibility.
Returned items to correct location on sales floor following established display requirements for appearance.
Welcomed customers warmly and offered assistance in finding items.
Assisted other teammates such as Shoe department associate with additional duties, including helping markdown and price shoes.
Displayed high performance standards and provided customer experience/satisfaction in addition in working collaboratively as a team to build incentives.
Maintained fitting rooms
Worked on the sales floor sending clothes back to their original positions; Organized messy racks, and displays

Sales Associate Specialist
Carlsbad , CAHyatt/May 2019 to Dec 2019

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Negotiated and closed deals with minimal oversight.
Helped average of 30 customers per day by responding to inquiries and locating products.
Sold various products by explaining unique features and educating customers on proper application.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Cashier
Somerset , NJVerizon/Feb 2019 to Nov 2019

Assisted with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customers find specific products, answered questions and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Monitored sales events, added new merchandise and rang up purchases.

Shoe Sales Associate
City , STATEFootlocker/Oct 2018 to Current

Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Seated customer to measure feet and properly fit with correct size shoes.
Drove sales of Nike and Jordan products by applying proactive nature, knowledge of customer preferences and active listening skills.
Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Demonstrated products to customers, discussed features and redirected objections to capture sales.

Education and Training

High School DiplomaPaulo Freire Social Justice Charter SchoolExpected in Jul 2021City, State

Key Member Club: During the key club I performed acts of community service such as participating in soup kitchens, food pantry's, cleaning up parks, collecting clothing for clothing drives and organizing food drives for underfunded communities
Social Justice Committee Member: During the Social justice Committee I engaged in projects that facilitate achieving its goal of promoting social justice through local and national activism
Board of Trustees: As a member apart of the Board of Trustees I had the overall responsibility of overseeing the managements
Honor Roll Student all throughout freshman and Senior Year :
Dual enrollment Student :

Certifications

CHCI Conference leadership, Hispanic and Black Congressional Cactus| Virtual Conference 2020
Western New England Law Program l Seminar (Springfield Massachusetts 2020)
Juniper Summer Writing Institute Amherst Massachusetts
Reverend Dr. William. J . Barber II : Inaugural James Baldwin Lecture (Amherst)
NSE National Spanish Exam

Resume Overview

School Attended

Paulo Freire Social Justice Charter School

Job Titles Held:

Recovery Specialist
Sales Associate Specialist
Cashier
Shoe Sales Associate

Degrees

High School Diploma

Recovery Specialist Resume Example

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