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Recovery Specialist Resume Example

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RECOVERY SPECIALIST
Summary
Skills
Experience
Recovery Specialist
Holyoke , Massachusetts Hollister/Feb 2019 to Nov 2019
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Sanitized frequented areas and equipment using approved supplies.
  • Folded and hung clothing and accessories.
  • Organized merchandise overstock on stockroom shelving.
  • Stocked items by aligning at front of shelf for visibility.
  • Returned items to correct location on sales floor following established display requirements for appearance.
  • Welcomed customers warmly and offered assistance in finding items.
  • Assisted other teammates such as Shoe department associate with additional duties, including helping markdown and price shoes.
  • Displayed high performance standards and provided customer experience/satisfaction in addition in working collaboratively asa team to build incentives.
  • Maintained fitting rooms
  • Worked on the sales floor sending clothes back to their original positions; Organized messy racks, and displays

Sales Associate Specialist
Holyoke , MAJCPenney/May 2019 to Dec 2019
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Helped average of 30 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Cashier
Holyoke, MAFlight Fit N Fun /Feb 2019 to Nov 2019
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
Shoe Sales Associate
Holyoke , MAFootlocker/Oct 2018 to Current
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Drove sales of Nike and Jordan products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education and Training
High School DiplomaPaulo Freire Social Justice Charter SchoolExpected in Jul 2021Holyoke, MA
  • Key Member Club: During the key club I performed acts of community service such as participating in soup kitchens, food pantry's, cleaning up parks, collecting clothing for clothing drives and organizing food drives for underfunded communities
  • Social Justice Committee Member: During the Social justice Committee I engaged in projects that facilitate achieving its goal of promoting social justice through local and national activism
  • Board of Trustees: As a member apart of the Board of Trustees I had the overall responsibility of overseeing the managements
  • Honor Roll Student all throughout freshman and Senior Year :
  • Dual enrollment Student :
Certifications
  • CHCI Conference leadership, Hispanic and Black Congressional Cactus| Virtual Conference 2020
  • Western New England Law Program l Seminar (Springfield Massachusetts 2020)
  • Juniper Summer Writing Institute Amherst Massachusetts
  • Reverend Dr. William. J . Barber II : Inaugural James Baldwin Lecture (Amherst)
  • NSE National Spanish Exam
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Resume Overview

Companies Worked For:

  • Hollister
  • JCPenney
  • Flight Fit N Fun
  • Footlocker

School Attended

  • Paulo Freire Social Justice Charter School

Job Titles Held:

  • Recovery Specialist
  • Sales Associate Specialist
  • Cashier
  • Shoe Sales Associate

Degrees

  • High School Diploma

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