I have eleven years experience with the Anchorage Police Department and have mastered the routine activity of the records section and routinely take on additional duties. I have been a Field Training Officer for approximately 8 years and provide instruction to other clerks as needed. I help to identify problems or inefficiencies within the department and provide feedback or solutions. I am always looking for new learning opportunities to improve myself and help my department and workplace.
 WPM typing speed
Professional phone etiquette
Excellent communication skills
Multi-line phone proficiency
Filing and data archiving
Accurate and detailed
Works well under pressure
Employee training and development
Records ClerkSep 1998 - Current Anchorage Police Department4501 Elmore Rd. Assist the public in person, phone, or via the computer to help them with sensitive and personal situations which need law enforcement assistance. Write and compose police reports. Provide copies of reports following all policies and procedures dictated to maintain privacy and legal obligations. Manage paper and electronic documents through a variety of resources; filing, scanning, and data-entry to aid and assist in the storing and retrieval of these documents. Processing of citations to include data-entry, receipt of payment, and disposition. Coordinate with the court system all reports needed in a timely manner to assist in the prosecution or defense of criminal cases. Train and instruct in a classroom environment and field training environment.
ReceptionistMar 1990 - Jan 1991 Bergstrom ElectricGrand Forks ND Duties: Answer and direct phone calls, greet clients, type monthly reports and general correspondence, data-entry, filing and errands.
Receptionist/Office AssistantJun 1988 - Aug 1989 Wyoming Deferred Compensation, Inc.1603 East 19th St. Wyoming Deferred Compensation, Inc. was the coordinator for the State of Wyoming's 457 deferred compensation plan. Duties: Greet clients, answer phones, distribute mail, data-entry, filing, benefits counseling, process monthly reports and various duties. Processed all aspects of client activities such as enrollments, transfers, payouts and monthly investment changes.
Office Careers Program-Certificate of study1988 Laramie County Community CollegeCheyenne WY Intensive study program for office related tasks. Keyboarding, record keeping, 10-key calculator, transcription, telephone procedures, word processing, record management, filing, and various other skills were taught. This was a certificate program which I completed and was awarded a certificate of completion.
Training and awards
Crisis Intervention Training
Field Training Officer Training
Citizens Academy Graduate
Supervisor Substance Abuse Training
How to Supervise more effectively class
Domestic Violence Awareness
Public Mediation Call back
Emergency Vehicle Operation
Understanding Age Diversity
AWARDS Non-Sworn employee of the 1st quarter 2009 Chief's Letter of Recognition Chief's Letter of Appreciation
Created and presented Power Point presentation for Coplogic Online Tow program and Shoplifting secure filing program.
Worked on Safety committee and drafted the workplace safety section for the APD Safety Manual.
Flex Plan committee member.
Provided input and conducted instruction for an APD Tiburon class.
Assisted in developing/writing revisions to the Records training program/manual on a continual basis