Seasoned medical office professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Skills
Medication Administration
Preventive Healthcare
Patient Condition Monitoring
Accurate Documentation
Creative Problem Solving
Attention to Detail
Medical Recordkeeping
Nursing Coordination
Surgical Scheduling
Referral Coordination
Patient Care Assessment
Care Coordination
Clear Patient Communication
Specialized Healthcare Referrals
Microsoft Office
Authorization Requests
Work History
12/2020 to Current
Receptionist and Nursing Coordinator Swiss Re – San Francisco, CA,
Decreased patient re-hospitalization and boosted recovery rates by coordinating with specialists, physicians and at-home caregivers.
Communicated individual discharge plans before coordinating admission nursing procedures.
Enforced nursing practice standards and observed policies and procedures to quality of care.
Distributed nursing assignments for employees that outlined individual patient needs.
Inventoried medications, nursing supplies and equipment and helped to arrange deliveries.
Helped to track packages and assist patients with time sensitive needs.
Managed high call volume and delegated patient concerns to the appropriate staff members.
Requested lab results from various facilities for close monitoring and optimal patient outcomes.
Completely managed the facility filing system and document indexing.
Helped to discharge patients from services when appropriate.
Resolved various patient conflict or escalated issues to management.
Closely followed communication on patient insurance issues, admissions, nursing, and deliveries.
Helped acquire appropriate documentation to transfer patients to other facilities.
Helped acquire appropriate documentation to qualify patients for TPN therapy through Medicare.
Assisted pharmacists in monitoring Vancomycin levels to ensure optimal kidney function.
Informed patients of co-pays, time sensitive refills deliveries, and nurse arrival times.
09/2016 to 11/2020
Office ManagerDxp Enterprises – Blum, TX,
Managed appointment scheduling, physician itinerary and surgical schedule and collected urine samples.
Maintained computer and physical filing systems.
Managed office operations while scheduling appointments and surgical procedures.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Requested authorization through various patient insurances for office visits and procedures.
Greeted patients, checked them in, and minimized wait times for appointments.
Demonstrated vast knowledge of various electronic medical records and insurance plans.
Referred patients to appropriate physicians and clinics.
Demonstrated HIPPA practices while managing patient medical records.
12/2014 to 08/2016
Customer Service RepresentativeMerakey – Windber, PA,
Greet customers as they enter pharmacy and attend to their needs.
Manage high call volume concerning refills and prescription refills, field calls for pharmacists and technicians, and resolve potential conflicts.
Organize patient information, physical prescriptions, and facility as a whole
Manage stock and inventory of over the counter products and yield to special order requests.
Ensure patient needs are met and use discretion as to which matters require pharmacist consultation.
Demonstrate appropriate practices in regards to HIPPA and electronic medical records.
Organize and gather patient information to minimize wait times for refills and new prescriptions.
Manage cash till and ensure till drawers are balanced and investigate any discrepancies.
Help to resolve disputes concerning patient insurance coverage.
05/2014 to 05/2014
Medical Office AssistantGulf Medical – City, STATE,
Provided primary customer support to internal and external customers.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Assisted customers with setting up refills, special order requests, and arranging deliveries.
Communicated with various office, facilities, and pharmacies for optimal patient care.
Followed up on prior authorization requests.
Faxed, filed, and managed patient charts.
Entered patient demographic information, prescription information, and various other documentation into patient electronic medical records.
Education
Expected in 05/2014
Medical Administrative Specialist: Locklin Technical Institute - Milton, FL, GPA:
Expected in 05/2011
High School Diploma: Central High School - Milton, FL, GPA:
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