Receiving Associate Resume Example
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RECEIVING ASSOCIATE
Summary
Skills
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Experience
12/2019 - 06/2020Company NameCity, State
Receiving Associate
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
05/2019 - 12/2019Company NameCity, State
Front Desk Agent
- Monitored reservations to track incoming parties and special events.
- Responded to inquiries and room requests made online, by phone or email.
- Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
- Computed guest billings and posted charges to room accounts.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Supported daily operations of hotel front desk, including guest communication and concierge duties in [Job Title]'s absence.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Coordinated with internal departments to handle wide range of guest needs.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Set guest and group reservations and processed check-ins and check-outs.
- Posted charges, updated accounts and issued bills to departing guests.
01/2012 - 09/2016Company NameCity, State
PCA
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Used mobility devices and [Type] equipment to transport patients.
- Documented patient intake and dietary requirements and assisted with feeding.
- Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
06/2002City, State
Executive Office Specialist The Salter School
1999City, State
GEDThe Care Ctr.
2011City, State
Call Ctr Rep in Call Ctr RepBest Resource Ctr.
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Resume Strength
- Completeness
- Formatting
- Strong summary
Resume Overview
School Attended
- The Salter School
- The Care Ctr.
- Best Resource Ctr.
Job Titles Held:
- Receiving Associate
- Front Desk Agent
- PCA
Degrees
- Executive Office Specialist
GED
Call Ctr Rep in
