Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
[Equipment] repairs
Able to lift [Number] lbs
Receiving reports
[Product] expert
Quality assurance
Team building
Problem resolution
Relationship development
MS Office
Organization
Inventory management
Customer service
Experience
12/2019 to 06/2020Receiving AssociateNeiman Marcus | Suffolk, MA,
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Organized storage areas to maximize movement efficiency and minimize labor.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
05/2019 to 12/2019Front Desk AgentColumbus Hospitality | Niles, OH,
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
Computed guest billings and posted charges to room accounts.
Handled high volume of phone calls and routed to proper guest or internal department.
Supported daily operations of hotel front desk, including guest communication and concierge duties in [Job Title]'s absence.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Coordinated with internal departments to handle wide range of guest needs.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Set guest and group reservations and processed check-ins and check-outs.
Posted charges, updated accounts and issued bills to departing guests.
01/2012 to 09/2016PCABrookdale Senior Living | San Jose, CA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Used mobility devices and [Type] equipment to transport patients.
Documented patient intake and dietary requirements and assisted with feeding.
Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
Expected in 06/2002Executive Office Specialist | The Salter School , Spfld, MAGPA:
Expected in 1999GED | The Care Ctr., Holyoke, MAGPA:
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