Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dynamic ramp supervisor seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of airline operations and willingness to work a flexible schedule. Effective problem solver who remains proactive and decisive while under pressure.

  • Safety-oriented
  • Superior communication skills
  • Team player
  • Conflict resolution
  • Fast learner
  • First Aid certification
  • Skilled multi-tasker
  • Excellent judgment
  • Adaptable
  • Organized

Promoted to ramp supervisor after 5 months as a ramp agent.

Received Top graduate honors in Ramp agent initial training class.

Received several thank you letters from passengers regarding professionalism and job performance.

Graduated from LSS(Leadership Southwest Style) Course.

06/2011 to Current Ramp Supervisor In-Terminal Services | Jacksonville, FL,

Supervised the loading , unloading, servicing and directing of Company aircraft.

Supervised the transporting of cargo to and from the aircraft, including from the Company to other air carriers.

Supervised the loading and unloading of the cargo cargo compartment.

Insure that the lead ramp agent submits the Cargo Bin loading Schedule in a timely manner.

Enforced company, airport and federal safety procedures.

Insured the integrity of the SIDA (Security Identification Display Area) by challenging any person not displaying proper identification.

Safeguarded Customers baggage, air cargo, and Comat from weather, loss, theft, damage, and/or destruction.

Provided front line leadership while directing ramp agents to insure on time departures.

Made changes to the work schedule to insure that all job duties are covered so the flight scheduled is maintained.

Worked within the parameters of the union collective bargaining agreement.

Provided legendary customer service to all external as well as internal customers.

01/2011 to 06/2011 Ramp Agent Landmark Aviation | Morristown, NJ,

Loaded, unloaded, serviced, guided, and directed company aircraft.

Received and recored customer baggage, air freight, and comat as required.

Transported cargo to and from aircraft

Submitted cargo bin loading scheduled to the operations agent in a timely manner.

Worked according to company regulations and procedures and instructions from supervisors.

Worked in a safe manner, following all safety regulations.

09/2000 to 01/2011 Operations Agent Ait Worldwide Logistics | South Bend, IN,

Coordinated the ramp, operations, customer boarding/deplaning, and provisioning functions at the airport to assure expedient handling/servicing of aircraft and to achieve on-time departures.

Opened and closed the station.

Transmitted required messages about conditions.

Operated station/flight communications equipment and radio equipment.

Prepared dispatch release forms and collected weather reports for the crews.

Arrange to have aircraft fueled.

Coordinated special requests received for services that are needed on flights; e.g. servicing lavatories, cabin grooming, and wheelchairs for customers.

Retrieved, edited and approved load plans and made any adjustments to flight parameters

Assisted other operations agents to achieve on time departures and to provide legendary customer service.

Expected in 2013 | Senior Non Commissioned Officer Course, Rosecrans ANGB, MO GPA:
Expected in 2013 | Air Force Maintenance Management Course, Sheppard AFB, TX GPA:
Expected in 2008 | Air Force Electrical and Environmental Course, Sheppard AFB, MO GPA:

Received top graduate honors.

Expected in 2006 | Air Force Non Commissioned Officer Course, McConnell AFB, MO GPA:
Expected in 2004 | Air Force Maintenance Crew Chief Course, Sheppard AFB, MO GPA:
Expected in 1985 | Penn Valley Community College , Kansas City, MO GPA:
Expected in 1977 | Naval Airtraffic Controller Course, Millington, TN GPA:
Expected in 1976 | Marine Corps Maintenance Administration Course, NAS Meridian, MO GPA:

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School Attended

  • Senior Non Commissioned Officer Course
  • Air Force Maintenance Management Course
  • Air Force Electrical and Environmental Course
  • Air Force Non Commissioned Officer Course
  • Air Force Maintenance Crew Chief Course
  • Penn Valley Community College
  • Naval Airtraffic Controller Course
  • Marine Corps Maintenance Administration Course

Job Titles Held:

  • Ramp Supervisor
  • Ramp Agent
  • Operations Agent


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