, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dedicated Transit professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Dispatcher Radio Communications position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Electrical troubleshooting
Passenger safety management
Customer service
Self-motivated professional
Flexible & Adaptable
Dispatching procedures
Critical thinking
Local route knowledge
Closing tickets
Verifying coverage
Dispatching field personnel
Work History
Dispatcher-Radio Communications , 06/2022 - Current Lineage Logistics – University Park, IL,
Observe and analyze multiple computer-generated displays and verbal reports from Division Dispatchers, Field Supervisors and Bus Operators.
Performs constant visual monitoring of 100 buses on MARTA's AVL system and communicates by radio and telephone with various internal and external personnel.
Supervise ongoing communications with all MARTA operations, Police, and 30 Field Supervisors via Supervisor channel.
Communicate with Division Dispatchers, MARTA Police, Management, Upper Management to update bus route service via Twitter.
Responsible for interpreting management policies and union contract regarding bus operation practices.
Rail Operator, 03/2019 - 06/2022 Austin Capital Metro – Austin, TX,
Regulate vehicle speed and stoppages to meet expected schedules.
Transport approximately 1200 customers safely daily.
Maintained passenger safety by reporting delays, troubleshooting mechanical issues and emergencies.
Contacted Rail Service Control Center personnel to report vehicle issues, malfunctions and other problems.
Operated communication system in accordance with ADA regulations, announcing stops and other critical information to passengers.
Efficiently coupled, uncoupled and switched railroad cars within rail yard based on current operational orders.
Observed and responded to wayside and cab signals, including color light signals, position signals and hot box detectors.
Adhered to FCC regulations when operating train communication systems to announce stops and special circumstances to riders.
Operated controls to open and close transit vehicle doors.
Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
Adhered to FCC regulations when operating streetcar communication systems to announce stops and special circumstances to riders.
Communicated with dispatchers about train cargo and timetables.
Added or detached loads by coupling or uncoupling cars.
Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
Drove and controlled rail-guided public transportation such as subways, elevated trains and electric-powered streetcars to transport passengers.
Bus Operator, 07/2015 - 03/2019 Fis – Divide, CO,
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
Drove over 51 established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
Followed schedules and routes to maintain 78% timely arrivals and departures.
Provided route, schedule and fare information to passengers.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Conducted pre-trip inspections of bus for safe operation.
Technical Support Representative II, 05/2012 - 05/2015 Community Care, Inc. – Saint Francis, WI,
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Integrated Salesforce CRM and other customer relationship management software into support operations.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Direct TV and Landline services.
Submitted service tickets for equipment maintenance requests.
Assisted customers with product selection based on stated needs, proposed use and budget.
Identified potential sales and cross-selling opportunities in course of delivery of support services.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Fielded average of 40 inbound phone calls to deliver support and remotely resolve service issues.
Managed high levels of call flow and responded to Tier 2 technical support needs.
Conducted in-depth product and issue resolution research to address customer concerns.
Activated accounts for clients interested in new services.
Translated complex technical issues into digestible language for non-technical users.
Used ticketing systems to manage and process support actions and requests.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Dispatcher, 05/2008 - 04/2012 Company Name – City, State,
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Sent out Technician drivers to assist 10 hourly callers based on locations, needs and worker availability.
Directed dispatching, routing and tracking of 300 fleet vehicles.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Received new orders, prepared documentation and assigned personnel.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Responded to over 30 daily caller requests with information about assistance and timeframes.
Coordinated repairs to vehicles to maintain fleet operations.
Education
High School Diploma: , Expected in 05/1985 - Boston Technical High School - Boston, MA, GPA:
: Business Administration And Management, Expected in - Bunker Hill Community College - Charlestown, MA GPA:
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