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Professional Summary
Hardworking therapy practitioner driven to improve client lives with high-quality and caring support. Excellent planning and problem-solving skills paired with methodical and thorough approach. Certified Level 2 Practitioner.
Skills
Excellent work ethic
Self-motivated professional
Organization and Time management
Computer proficiency
Microsoft Office
Customer Service
Professional Phone Skills
Meetings
Project Management
Order Supplies
Cost Control
Excellent Customer Service
Self-Motivated
Work History
03/2019 to CurrentQuantum Healing Hypnosis Technique PractitionerOhsu | Salem, OR,
Delivered exceptional level of service to each client by listening to concerns and answering questions.
Completed full client assessments to determine best courses of actions.
Introduced meditation, guided imagery, breathing techniques and reiki to clients.
Conducted over 100 sessions with clients.
10/2015 to 01/2019Administrative ManagerCity Of San Antonio, Tx | San Antonio, TX,
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Aggregated and analyzed data related to administrative costs to prepare budgets for financial management.
Recruited, hired, trained and supervised staff of 5 and implemented mentoring program that offered positive employee engagement.
Assigned tasks and directed team of 5 administrative assistants.
Maintained professional demeanor by staying calm when addressing unhappy or angry faculty/staff.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Prepared quotes for new products and services and composed budgets.
Directed training and retraining of employees to boost performance and enhance business results.
Worked with facilities manager to facilitate office and research space for faculty.
Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
Improved productivity initiatives, coordinating itinerary and scheduling appointments
Led staff meetings for team of 5 to communicate research directives.
Generated purchases and tracked expenses for 5 research grant and departmental funds.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars
Contributed to development, planning and completion of project initiatives
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide
Addressed internal and faculty and staff-related issues each day and affected strategic resolutions
Mitigated risk by ensuring regulatory compliance for university and medical center guidelines
10/2006 to 10/2015Administrative AssociateVanderbilt University School Of Nursing | City, STATE,
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Arranged rapid office equipment repair and maintenance with vendors.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Provided clerical support to Sr. Assoc. Dean - Research by copying, faxing and filing documents.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Established administrative work procedures to track staff's daily tasks.
Transcribed and organized information to assist in preparing speeches and presentations.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Successfully completed special projects to exceed goals of both research department and overall organization.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Liaised between clients and vendors and maintained effective lines of communication.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assisted coworkers and staff members with special tasks on daily basis.
Maximized clerical staff productivity by reorganizing training program and effectively supervising 5 employees.
Assisted with event planning, including associated travel and logistical arrangements.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Expected in | AccountingLoyola University New Orleans, New Orleans, LAGPA:
Majored in Accounting - 2 years
Certifications
Certified Level 2 Practitioner, Quantum Healing Hypnosis Academy - 2019
College of Business Management Institute, (SACUBO) certificate
University of Kentucky
Lexington, Kentucky, July, 2009
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