quality team leader resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-oriented Quality leader adept at creating and implementing quality strategy and supervising inspections to foster conformance to company quality standards. Strong aptitude for identifying risks and implementing actionable initiatives to improve quality.

Process-driven project manager with ten years of experience leading customer-facing initiatives, looking to leverage project management, quality, and lean manufacturing into an internal role at Electric Wire Product Corp.

Eager to leverage extensive ISO auditing, lean manufacturing principles, root cause analysis, and road mapping experience to drive program initiatives from ideation to completion seamlessly.

Quality Team Leader, 09/2019 - Current
Conagra Brands, Inc. New York, NY,
  • Led Continuous improvement work groups using the fail-fast-learn-fast culture enabling continual improvement throughout Shutterfly.
  • Led efforts to implement a quality management system in accordance to ISO 9001.
  • Created the first digitized checklist across the entire Shakopee site resulting in substantial improvement in quality, productivity, and cost savings.
  • Led quality initiatives resulting in a reduction in quality customer escapes across all areas at Shutterfly.
  • Provided daily KPI updates to Leadership with recommendations for continuous improvement projects, leading to decreased quality escapes.
  • Created a dashboard for Quality Escapes used at all Shutterfly sites to monitor and implement actionable steps for improvement.
  • Identified deviations in finished products from quality standards, isolating causes within the production process, and devising solutions to increase consistency.
Founder, 04/2015 - 07/2019
Iqvia Holdings Inc Concord, CA,
  • Founded Flathead Organics, an organic co-op focused on providing high-quality herbs and vegetables to individuals and businesses throughout Montana.
  • Established a loyal customer base with 98% retention and client satisfaction as one of the largest co-op farms in the State of Montana. Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Promoted company public profile by delivering speeches, writing articles, and presenting at industry conferences as the organization's public face.
  • Designed accelerated product roadmap, saving 20% on expenditures and delivering completed implementation three months ahead of schedule.
  • Featured in numerous publications locally. Delivered continuous process improvements leading to increasing profit margins and sale of the company in 2019.
Project Management Consultant, 04/2005 - 04/2015
Summit Solutions City, STATE,
  • Led project management consulting, road mapping, gap analysis, and project office implementation activities.
  • Lead an international programming team to implement large-scale projects, delivering projects on time and under budget.
  • Prepared executive-level presentations and cultivated client relationships.
  • Analyzed client business needs and provided solutions in very diverse industries using my project management, quality (ISO 9001, Six Sigma) manufacturing (lean certified), and supply chain experience.
  • Consulted on a nine-month project providing project management leadership and business process improvement expertise to home/car insurance company.
  • Consulted and provided project management for a variety of clients in various business ventures, primarily manufacturing.
Change Management and Implementation Leader, 04/1995 - 04/2005
General Motors City, STATE,

Created General Motors' first cross-functional engineering implementation team consisting of purchasing, manufacturing, production scheduling, specifications, and quality.

Created and successfully led "first to car" approach resulted in cost savings, quality, and safety improvements.

Streamlined the development of General Motors Change Management System by reducing engineering release approval time from an average of sixty-two days down to twelve days with annual savings of over ten million dollars.

Implemented a new engineering release system to accommodate cross-functional teams in engineering, manufacturing, scheduling, purchasing, and design with over 75,000 users and 80 manufacturing plants worldwide.

Led projects with cross functions teams for all phases of release from experimental and development to prototype and production

Achieved a flawless transition by leading a large team to update over 400,000 records in the bill of material (BOM) to assist production scheduling integration flow

Led the enhancement of electronic approval for all engineering releases to streamline implementation from days to minutes

Successfully re-engineered the entire Saturn Corporation BOM (bill of material) with assemblies and components into General Motors release system for company transition Created the ability to measure engineering release metrics and identify roadblocks and bottlenecks for quicker implementation resulting in cost savings and quality improvement gains

Education and Training
Bachelor of Arts: Business Administration, Expected in 03/2000
Wayne State University - Detroit, Michigan,
Status -

Project Management Certification (P.M.P) Exam Prep 2021

Agile/Scrum Master Certification 2020-2021

Lean Manufacturing Certification 2020-2021

Certified Quality Engineer (ASQ) Training

Lean Six Sigma Green Belt Certification

Certified Quality Auditor (ASQ CQA)

Supply Chain Management Certification 2020-2021

ERP/MRP, 5S, GMP, ISO experienced

SAP Extended Warehouse Management

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Resume Overview

School Attended

  • Wayne State University

Job Titles Held:

  • Quality Team Leader
  • Founder
  • Project Management Consultant
  • Change Management and Implementation Leader


  • Bachelor of Arts

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