Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Efficient Quality Team Leader known for cultivating positive work environment and proactive communication to foster goal-achievement. Highly effective in mentoring and training teams to drive best-in-class quality and work ethic. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience within industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Detail-oriented Quality Control Analyst proficient in MS Office and manufacturing product testing. Bringing unmatched technical troubleshooting and data interpretation skills developed over 20+ years of experience.

  • Resource strategy development
  • Process improvements
  • Materials inspections
  • Technical troubleshooting
  • Performance testing
  • Testing procedures
  • Data interpretation
  • Team management
  • Process improvement
  • MS Office
  • Client support
  • Equipment calibration
  • Sampling protocols
  • Operations monitoring
  • Corrective actions
  • Protocol development
  • Project organization
  • Relationship development
  • Problem resolution
  • Operational improvement
Work History
04/1998 to Current Quality Team Lead Kbr | State College, PA,
  • Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
  • Assisted QC Techs by documenting all key processes and procedures, including security protocols.
  • Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
  • Evaluated current operational practices and implemented methods that offered notable improvement.
  • Conducted investigations into questionable test results.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Identified and resolved variances to bring products in line with requirements.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Performed cell-based potency and impurity assays for in-process, release and stability samples.
  • Performed routine maintenance and calibration on testing equipment.
  • Conducted data review and followed standard practices to find solutions.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Inspected quality products and compared against standards to meet regulatory requirements.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted analyses of both in-process and completed raw materials, components and products.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Adhered to safety and clean area procedures to comply with regulatory mandates.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Provide training for the new hires and retrain current employees on transcription procedures and equipments.
06/2008 to 01/2009 Caregiver Wecare Services Inc Dba Comfort Keepers | Memphis, TN,
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with self-administered medications through oral.
11/1995 to 03/1998 Quality Inspector Sumitomo Electric Group | Bowling Green, KY,
  • Identified and helped resolve non-conforming product issues.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications.
  • Supervised production workers to identify areas in need of improvement for high-quality production.
12/1993 to 09/1995 Staff Midwife Mariano Marcos Memorial Hospital | City, STATE,
  • Supported families with discussion on anterior position occiput, posterior, breech and transverse with individual birthing options.
  • Provided treatment of gynecological problems and obstetric patient care.
  • Anticipated deviations of normal infant deliveries to safeguard patients and newborns.
  • Modeled holistic care encompassing physiology, sociology, psychology of pregnancy, childbirth and puerperium.
  • Provided positive feedback and adapted services to achieve multidisciplinary patient-centered services.
  • Managed care of newborns comprehensively through home visits and clinic consultations.
  • Maintained professional conduct operating under midwifery and neonatal nursing care guidelines.
  • Promoted choices for care options, partnering with women and families to facilitate decisions about healthcare.
  • Performed assessment and evaluation of patient to create treatment plan.
  • Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers.
  • Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during and after labor.
  • Coached over 3 women through final stage of labor and delivered over newborns in family-oriented settings.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Checked general and mental health and overall comfort of mothers in prenatal appointments.
  • Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
Expected in 02/2009 Associate of Science | Coding And Billing Specialist Charles A. Jones Skills And Business Education Center, Sacramento, CA GPA:
  • Majored in Medical Coding
  • Medical Insurance-Billing
  • Completed Medical Terminology, Anatomy & Physiology
Expected in 03/1993 Associate of Science | Midwifery Bacarra School of Midwifery, Ilocos Norte, Philippines, GPA:


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School Attended

  • Charles A. Jones Skills And Business Education Center
  • Bacarra School of Midwifery

Job Titles Held:

  • Quality Team Lead
  • Caregiver
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