quality support associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant offering 4 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Compassionate travel CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 4+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Dedicated CNA committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with CNA certification. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skill

  • Infection control procedures
  • Medical terminology knowledge
  • Grooming and bathing assistance
  • Documentation procedures expert
  • Charting expertise
  • Calm and level-headed under duress
  • Respiratory equipment training
  • Quality assurance controls
  • Able to lift 40 or more pounds
  • Valid Louisiana and Nebraska driver's license
  • Patient relations
  • Collecting vital signs
  • Understands medical procedures
  • Preparing meals
  • Database Administration
  • Monitoring fluids
  • Understands mobility assistance needs
  • Assisting with personal grooming
  • Helping with medication
  • EHR Management
  • Quick problem solver
  • General housekeeping ability
  • Performing patient intakes
  • Reliable transportation
Quality Support Associate, 03/2020 - 10/2022
Centura Health Bayfield, CO,
  • Assembly
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Recommended improvement measures to production process to meet quality control standards.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Inspected and repaired products to meet project expectations.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Completed non-destructive tests and conducted continuous inspections.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Marked materials with grade or acceptance status.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.
  • Selected samples for use as test models.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
  • Positioned components, parts or materials for testing.
  • Recommended essential corrective actions based on test results.
  • Learned new testing methods through continued education and research.
  • Repaired malfunctions, reassembled items and performed final tests.
  • Made adjustments to equipment or calibrated instruments to required tolerances.
  • Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
  • Calibrated products to match design and operational specifications.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Read blueprints and manuals to determine test procedures or adjustment methods.
  • Checked software programs for usability, functionality and design issues.
  • Noted changes during testing in project documentation.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Provided safety information to contractors, engineers, or test equipment operators.
  • Administered competency tests to determine engineers or operators are qualified to use equipment.
CNA, 12/2017 - 08/2020
Pelican Plainfield, IN,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Supported non-ambulatory residents in range of motion exercises.
Security Guard, 01/2015 - 11/2017
Lofton Staffing & Security Services City, STATE,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Investigated reported incidents to protect company assets.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored access control systems and key code records for suspicious activities.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Observed patrons and customers to quickly address security situations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Education and Training
GED: , Expected in 05/2015
Hahnville High School - Boutte, LA
Status -

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Resume Overview

School Attended

  • Hahnville High School

Job Titles Held:

  • Quality Support Associate
  • CNA
  • Security Guard


  • GED

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