quality supevisor 2 resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor's position in any type of environment. Ready to help team achieve company goals. Who is also skilled in promoting team productivity through excellent communication and collaboration.

  • Employee supervision
  • Policy reinforcement
  • Staff training and development
  • Technical Analysis
  • Software Development
  • Project Management
Work History
Quality Supevisor 2, 09/2018 - 09/2021
Transdevna Bonham, TX,
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Tracked quality issues with external customers, suppliers and internal plant operations.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Inspected products and worker progress throughout production.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
  • Recorded, analyzed and distributed statistical information.
Lead Supervisor, 05/2016 - 09/2018
Schlotzsky's Deli Wichita, KS,
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Provided supportive link between external customers and internal operations.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Identified individual employee's unique work styles and adapted management methods.
Crew Member, 09/2014 - 02/2016
Us Storage Centers Newton, MA,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cooked batches of food according to standard recipes.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Brewed coffee and tea and changed out drink station syrups.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Assistant Manager, 08/1996 - 02/2014
Burger King City, STATE,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Associate of Science: Accounting And Computer Technology, Expected in 09/2001
Gadsden Business College - Anniston, AL,
Status -
High School Diploma: , Expected in 05/1995
Talladega High School - Talladega, AL
Status -

National Honor Society

Woodman of America


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Resume Overview

School Attended

  • Gadsden Business College
  • Talladega High School

Job Titles Held:

  • Quality Supevisor 2
  • Lead Supervisor
  • Crew Member
  • Assistant Manager


  • Associate of Science
  • High School Diploma

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