quality service tech resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Qualified Service Technician skilled at building client loyalty and maintaining service standards. I bring 15 years of experience and expertise in troubleshooting issues and diagnosing problems. I'm trained in preventive maintenance and repair work. Diagnoses issues quick to determine appropriate solutions. Advises customers on preventive maintenance and configurations with potential to impact product performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

  • Troubleshooting skills
  • Client relationship management
  • Following safety practices
  • Troubleshooting and diagnostics
  • Knowledge of CES best practices
  • Preventive maintenance
  • Knowledge of CES best practices
Quality Service Tech, 10/2006 to Current
One MedicalSan Diego, CA,
  • Completed preventive maintenance and scheduled service needs to keep lab equipment in optimal condition.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Traveled to a customer's site on pre-set appointment using company vehicle.
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Facilitate training on service equipment to increase productivity.
  • Developed preventive maintenance procedures and schedules for on-site equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Logged services performed in service into Astea system accurately.
District Manager, 08/2002 to 09/2006
Truist Financial CorporationMarietta, GA,
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Supervised 13 photo center managers and managed all performance metrics within Louisiana /Texas territory.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Collaborated with Photo Managers to improve performance and grow sales.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Cultivated positive rapport with associates and Store management
  • Identified and developed top talent within management structure to promote performance.
  • Help prepared locations for inventory by analyzing inventory and warehouse reports.
  • Maximized photo centers revenue by optimizing daily operations.
Photo Center Manager, 08/1997 to 07/2002
Wal-Mart SupercenterCity, STATE,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Prepared photos by following customer requests and checked final results to make sure we are giving the customers best quality of Wal-mart's standards.
  • Motivated employees to share ideas and feedback.
  • Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
  • Forecasted sales, allocated resources and managed labor to improve productivity.
  • Provided leadership to 6 employees through coaching, feedback and performance management.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Implemented effective customer service surveys to encourage feedback.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed scheduling for 6 employees to optimize productivity.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Bank Teller, 03/1996 to 08/1997
Trust Mark BankCity, STATE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Welcomed customers and offered pleasant service during entire transaction.
Education and Training
High School Diploma: , Expected in 05/1987
Amanda Elzy High School - Greenwood, MS

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Resume Overview

School Attended

  • Amanda Elzy High School

Job Titles Held:

  • Quality Service Tech
  • District Manager
  • Photo Center Manager
  • Bank Teller


  • High School Diploma

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