Quality Review Sr Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Mortgage and Title Company Professional with 30 years experience (23 in Mortgage Lending and 7 in Mortgage Title Industry) seeking employment opportunity where my skills and experience will be utilized daily for the benefit of my employer. Strong leadership skills. Ability to multi task and remain well organized. Thrive in high pressure and fast paced environment. Computer proficient including TCS, DU/DO, LP, Calyx point, Microsoft Word and Excel. Personable team player. Self-disciplined. Effective time management, able to meet and exceed production deadlines with very low defect percentages. Proactive problem resolution and customer service. Excellent written and communication skills. Strong Analytical skills. Strong work ethics. Strong ability to conduct research using internal and external resources.
Core Qualifications
  • Extensive knowledge of Conv, FHA, VA, MHA and HELOC loans guidelines, respa and compliance.
  • Extensive knowledge of title closing processes for all states, guidelines and compliance. 
  • Computer proficient including TCS, DU/DO, LP, Calyx point, Microsoft Word and Excel.
10/2009 to Current QUALITY REVIEW, SR SPECIALIST First Financial Credit Union | Redlands, CA,
  • Completing the audits for Quality Review and Issues Resolution departments. Responsible for timely review of executed loan packages to ensure they are in compliance for disbursement. Problem resolution of all issues on the executed loan packages.  Communication with internal and external customers for proper resolution of issues within all guidelines and procedure processes for multi states. Training of new associates when requested.
01/2009 to 10/2009 HOME SERVICES SPECIALIST II First Financial Credit Union | Torrance, CA,
  • Processing mortgage loan applications. Contacting customers to ensure accuracy and obtain the necessary documentation. Ordering required documents appraisals, flood letters, title reports.  Pre-underwriting and submitting the files once processed,  (calculating income, bank accounts, credit reports, appraisals, property inspections, flood letters) to underwriting.  Clearing loan conditions before submission to closing department. 
05/2008 to 01/2009 MORTGAGE COUNSELOR NACA Neighborhood Assistance Corporation Of America | City, STATE,
  • Responsible for outreach to all area realtors, companies and residents. Counseling prospective homebuyers for purchase program. Processing file, gathering documentation and submitting file after initial underwriting.  Clearing of all conditions. Gathering required documentation, preparing budget and submitting modification requests to Loss Mitigation departments at investors for foreclosure preventions. Conducting bi-weekly workshops for both purchase and "homesave" customers.
03/2007 to 09/2007 CONSUMER LOAN OFFICER/UNDERWRITER Pulaski Bank | City, STATE,
  • Originating HELOCs for 30 loan officers. Contacting customers, selling the product and taking applications. Ordering appraisals, credit reports, title reports and flood letters. Obtaining necessary documentation from customers. Underwriting all files and clearing all conditions Closing the loans with customers.
08/1996 to 03/2007 MORTGAGE LOAN OFFICER SPECIALIST Pulaski Bank/Leader Financial | City, STATE,
  • Responsible for placing all company fallout loans with investors. Contacting borrowers and re-originating the files per new programs. Taking applications and forwarding all respa docs to borrowers. Responsible for all phases of loan processing. Obtaining all necessary documentation from customers. Ordering and reviewing appraisals, credit reports, title reports, etc. Submitting loan packages to the investors per their individual guidelines. Clearing all conditions. Coordinating figures and documents with title company. Daily communication with customers, real estate agents, account reps, underwriters, appraisers and title companies to ensure timely closings. Effective problem solving in all areas to successfully close transactions.
10/1991 to 08/1996 MORTGAGE LOAN PROCESSOR Leader Financial | City, STATE,
  • Processor of Conventional, FHA and VA loans. Responsible for all phases of loan processing. Ordering appraisal, flood letters, credit reports, title work, all verifications.   Submitting loan packages once completed (income calculations, credit issues, appraisals, etc.).  Clearing all conditions and sending files to closing.
04/1986 to 04/1991 MORTGAGE LOAN PROCESSOR GMAC Mortgage | City, STATE,
  • Responsible for all phases of processing Conv, FHA and VA loans. Ordering appraisals, flood letters, credit reports, title work.Submitting files to underwriting and clearing all conditions. Daily communication with loan officers, real estate agents, customers and all involved in file to ensure timely closings.
Expected in 1977 High School Diploma | Collinsville High School, Collinsville, IL GPA:

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School Attended
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