quality process assistant resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Process Assistant experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency with Amazon programming and demonstrated skill managing and driving multiple projects with minimal supervision.
Skills
Completed Daily Process Evaluations and Inspections
Maintaining Network Quality Standards
Process Improvement Initiatives
Supply Inventory Control & Loss Prevention Strategies
SOP Compliance & Productivity Standards
Research & Analytical Skills
Strong Organizational Skills
Delivered Network and Regional Information Updates
Ease with Computers, Technology, & Microsoft Office
Development of Special Projects
Production Deadline Management
Process and Procedure Refinement
Work History
Quality Process Assistant, 08/2020 - Current Sentry – NV, State,
Maintained knowledge of industry techniques, methods, programs, and equipment to create competitive advantage leading to business growth.
Identified and resolved process issues to drive optimal workflow and business growth.
Performed quality assurance checks to determine improvement opportunities and resolutions to help the building surpass network expectations.
Developed standard operating procedures and document workflows to drive current and future processes.
Conducted training and applied change management to achieve desired outcomes.
Supervised processes to eliminate weak points or bottlenecks in business operations.
Assisted coworkers and staff members with special tasks and projects on daily basis with varying degrees of complexity.
Established administrative work procedures to track staff's daily assignment and productivity while driving efficiency and accuracy.
Transcribed and organized information to assist in preparing speeches and presentations, as well as continuing development of associates.
Surpassed team goals by partnering with colleagues to implement best practices and protocols increasing performance from 50% to 80-100% expectation.
Inbound Problem Solver, 09/2019 - 08/2020 Spartannash – Lumberton, NC,
Employed various tools and equipment to find solutions to difficult or complex issues.
Leveraged technology to troubleshoot and track issues efficiently.
Instituted sequence of actions to drive gratifications and progress.
Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
Defined problem to identify, prioritize and select alternatives.
Searched for opportunities to improve or incorporate ways to serve, create and operate.
Researched and extracted data to complete tasks.
Utilized problem-solving skills to reduce or eliminate company expenses.
Licensed Insurance Agent, 07/2011 - 06/2013 American Family Insurance Company – City, STATE,
Recommended type and amount of coverage based on analysis of customers' circumstances and provided coverage option information to assist clients in protecting assets.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Obtained underwriting approval by completing application for coverage.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Calculated quotes and educated potential clients on insurance options.
Reported policy changes and company conditions affecting customer satisfaction.
Utilized targeted email campaigns and cold calling to increase revenue.
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