quality manager us resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality Management professional with successful career delivering efficiency and standardization, and maintaining ISO standards and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.

  • ISO 9001, 14001, 45001 & 50001
  • Integrated QMS
  • Statistical Analysis Skills
  • Root Cause Analysis
  • FMEA/DMAIC Methods
  • APQP
  • Risk Assessment/ Mitigation
  • 5 whys, 8D and 6S Methods
  • Quality Management
  • Supplier Development & Performance Monitoring
  • Audits and Surveys
  • Continuous Improvement
  • Working Knowledge of GD&T
  • Team Leadership
  • Risk management
  • Implemented a company wide integrated QMS system with modules such a CAPA tool, Document control, Continuous SPC Analysis & Internal Auditing
  • Revamped the MRB process and NCR module for effective management of non conformities.
  • Implemented Power BI metrics in quality department which served as proof of concept leading to the standardization of Power BI metrics company wide.
  • Reduced customer DPPM in the US from 3700 to 670 within 3 years of being in the Quality Manager role.
  • Implemented APQP framework in the US.
  • Designed and executed a preventative maintenance project showing an overall improvement of 30% in machine efficiency
    Reduced the Non-conformance rate of the significant vendors by 31% in the year of 2016 by implementing fixtures and process controls at supplier facilities. The Goal was 15% for the year of 2016 and it was far exceeded
  • Saved 11% on supply & rework costs through working closely with suppliers by assigning Quality Improvement Plans (QIPs) and Corrective actions (CARs)
  • Worked on a supplier base development project to establish 3 vendors for all top commodities. This project involved selecting, evaluating, auditing and qualifying vendors to meet very stringent specifications and guidelines
Expected in 2011 Masters | Electrical Engineering University of Houston, Houston, TX GPA:

Minor in Industrial engineering

Expected in 2009 Bachelor of Technology | Electronics and Communication Engineering Vellore Institute of Technology, Vellore, GPA:
01/2020 to Current Quality Manager US Abbott Laboratories | Lansing, MI,
  • Responsible for quality assurance for the US divisions leading a team of Quality engineers, Quality Admins and Claims Representatives.
  • Reported to the President and CEO of the organization and participated in monthly & quarterly management reviews.
  • Spearheaded multiple quality improvement projects such as MRB revamp, APQP framework implementation & Continuous SPC analysis.
  • Collaborated with cross-functional teams to develop and implement process and system improvements as part of the company's CI Committee.
  • Acted as a member of the company's change advisory board approving major system and infrastructure changes.
  • Designed and implemented a successful integrated QMS for the company.
  • Tracked quality issues with external customers, suppliers, and internal plant operations with an intent to upholding the set goals and objectives for quality department as well as overall product quality.
  • Managed and archived quality documentation and hosted in internal and external quality audits.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Other responsibilities of the role include MRB Management, Document Control Management, ISO Compliance, APQP Project Management of New Business Introduction, CI Committee participation & Customer Focus.
01/2019 to 01/2020 Quality Engineer Abbott Laboratories | Lincoln, NE,
  • Contributed to root cause analysis to determine core reson for failures, mitigate risk and foster continuous improvement.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Lead several continuous improvement projects focusing on product quality, machine efficiencies, statistical process control and safety
  • Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities
  • Decreased machine downtime by 30% by designing and executing preventative maintenance project
  • Designed and developed several KPIs for monitoring company performance.
  • Executed and participated in both external (Customer, ISO etc.) and internal audits.
03/2014 to 01/2019 Suppler Quality Assurance Engineer Atlas Copco Compressors | City, STATE,
  • Actively involved in Development of new & existing suppliers (local sourcing and global sourcing) according to Atlas Copco requirements & ISO standards.
    * Responsible for Safeguarding Supplier quality based on company audits, control of process via CARs and following up on improvement plans for suppliers
  • Evaluating, controlling and optimizing supplier process, management system, and product quality is key daily function
  • Involved in New product Introductions by working in close cooperation with engineering,taking actions towards supplier to assure products meet specifications, production process meets expectations of quality and on production capacity
  • Other expertise includes working with various product lines, leading inspection teams and performing hands-on field inspections
07/2012 to 02/2014 Quality Engineer Foxconn Assembly | City, STATE,
  • Developed and reviewed various protocols for Process Qualification, Design Verifications, and Validations, Stability and performed DOE for Process Optimization
  • Conducted internal audits per ISO regulations, QA inspections and addressed customer complaints
  • Managed Risk Assessments including Intended Use/Hazard Analysis, PFMEA and applied DMAIC methods
  • Certified Cisco Spec-Master Trainer at Foxconn

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Resume Overview

School Attended

  • University of Houston
  • Vellore Institute of Technology

Job Titles Held:

  • Quality Manager US
  • Quality Engineer
  • Suppler Quality Assurance Engineer
  • Quality Engineer


  • Masters
  • Bachelor of Technology

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