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Quality Manager Resume Example

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QUALITY MANAGER
Professional Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.

Skills
  • Quality processes
  • Problem-solving abilities
  • Familiarity with quality standards
  • Policy reinforcement
  • Employee supervision
  • Use of Various Measuring Devices
  • Knowledge of quality systems (ISO 9001 2015)
  • Knowledge of quality systems
  • Audit coordination
  • Quality control tests
  • Operational Improvement
  • Process Improvement
Work History
Quality Manager05/1985 to 04/2020
Speakman Company/Professioanl Plumbing Group – New Castle/Glen Mills , DE/Pa
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Adhered to all legal, safety and health standards.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Calibrated instruments and scales in production area and quality lab.
  • Rejected defective products and approved correct products.
ISO Auditor06/2005 to 03/2017
Speakman Company – New Castle, DE
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Determined financial and operational audit areas, providing most economical and efficient use of audit resources.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
  • Completed audit papers by thoroughly documenting audit tests and findings.
Quality Control Inspector08/1979 to 01/1985
Speakman Company – New Castle, DE
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about specific quality issues.
  • Introduced Inspection E to quality inspection team to speed up processes and increase productivity.
  • Examined plumbing products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Recorded and organized test data for report generation and analysis.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Inspected plumbing product and compared against standards to meet regulatory requirements.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Conducted investigations into questionable test results.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Performed routine maintenance and calibration on testing equipment.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Examined products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Inspected products and compared against standards to meet regulatory requirements.
Education
High School DiplomaDel Castle - Wilmington, DE
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Resume Overview

Companies Worked For:

  • Speakman Company/Professioanl Plumbing Group
  • Speakman Company

School Attended

  • Del Castle

Job Titles Held:

  • Quality Manager
  • ISO Auditor
  • Quality Control Inspector

Degrees

  • High School Diploma

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