quality manager resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Current Lead Quality Manager with over 13 years of experience leading cross-functional teams in a variety of high-paced environments.
Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable and ensure standards meet expectations and legal compliance.
Skills
Avid AVBIS 3000C measuring system
Compliance audits
Audit Process
Lean manufacturing
Multimedia
Programming
SAP
Six Sigma
Statistical Process Control
Operation monitoring
Employee training
Quality Inspections
Project management experience
Excellent researching skills
Analytical mindset
Data collection
Knowledge of auditing systems
Quality assurance experience
Team building
MS Office
Equipment Operation
Administrative support
Numerical analysis expertise
Mastery of quality processes
Experience
Quality Manager, 10/2017 to Current Kennametal – Foraker, IN,
Gathered, outlined and reviewed business requirements.
Establish and maintain Quality lab. Develop quality assurance programs.
Troubleshot and resolved problems with programs and systems.
Employed Statistical Process Control methods to maintain critical dimensions in rigid plastic containers.
Diagramed and charted problems to facilitate comprehensive analysis.
Audits, and inspections for system and product according to quality requirements.
Perform internal audits for improvement.
Review Drawing and specifications for proper quality requirements.
Successfully help Quality Process to prepared plant for audits resulting in ZERO findings.
Improve and setup new Quality measuring system to improve quality.
Organized and executed strategies for migrating and consolidating data.
Prepared and delivered targeted systems training for business personnel.
Collected data in field, evaluated findings and produced reports and presentations.
Lead Quality Control Technician, 03/2007 to 10/2017 3M Companies – Tonawanda, NY,
Interfaced directly with a challenging customer daily to ensure quality expectations were met.
Established joint Focus Improvement team.
Employed Statistical Process Control methods to maintain critical dimensions in rigid plastic containers.
Improved customer satisfaction by finding creative solutions to problems.
Designed and implemented live inspection techniques reducing total internal hold count.
Successfully help Quality Manager to prepared plant for ISO 22716 compliance audits resulting in ZERO findings.
Led cross-functional lean manufacturing teams that included customer representatives to resolve problems.
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Review data daily and use for improvement of quality.
Participate in Blue belt team to solve technical problems and develop corrective using A3 technique and use to avoid recurrences of defects.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Teacher, 01/2003 to 07/2006 Department Of Health And Human Services – Okmulgee, OK,
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Mentored and counseled students with social adjustment and academic problems.
Taught High school students to exercise problem solving methodology and techniques during tests.
Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Differentiated instruction according to student ability and skill level.
Teacher, 03/2001 to 03/2003 Department Of Health And Human Services – Opelousas, LA,
Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources.
Taught High school students to exercise problem solving methodology and techniques during tests.
Microsoft Office, Basic Language, Basic of programming, Windows basics, Educational Software.
Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences.
Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.
Kept youth safe and secure at facility and in public.
Education and Training
Bachelor of Education: , Expected in 04/2005 to Gujarat University - Ahmedabad, Gujarat, INDIA, GPA:
Programming in Multimedia (PIM): , Expected in 06/2002 to Arena Multimedia - Ahmedabad, INDIA, GPA:
Certificate in Computing (CIC): , Expected in 04/2001 to Indira Gandhi National Open University - Gujarat, INDIA, GPA:
Computer Science - , India in: , Expected in 05/1996 to Xavier's Board of Computer Science - Ahmedabad, Gujarat, INDIA, GPA:
Master of Science: Physics-Electronics, Nuclear Physics, Expected in 04/1993 to Gujarat University - Ahmedabad, Gujarat, INDIA, GPA:
Activities and Honors
Reading
Additional Information
Awards , 2012 Customer Satisfaction Through Excellence Award Awarded for outperformance to resolve customer soft panel issue. Soft Panel issue was reduced by 95% Experience in working on problem solving teams with customers
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