quality engineer consultant resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Qualified Quality Engineer accustomed to developing and monitoring improved inspection strategy to reduce errors and cultivate consistent quality. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency.
Skills
- Configuration and Troubleshooting
- Quality Improvement Strategy
- Decision-Making
- Test Plan Development
Education and Training
American Society For Quality Control Gadsden, AL, Expected in 06/1998 ā ā Certification : Quality Engineer - :
Dr. J. M. Juran Chicago, IL, Expected in 04/1992 ā ā Quality Certification : Quality Management Systems - :
Gadsden State Community College Gadsden, AL Expected in 05/1978 ā ā Associate of Science : Business Administration And Management - :
United States Army Infantry School Fort Polk, LA, Expected in 08/1976 ā ā Personnel Record Specialist : Personnel Services - :
Experience
Caterpillar - Quality Engineer Consultant
Belvue, KS, 10/2014 - 10/2020
Belvue, KS, 10/2014 - 10/2020
- Optimized project development and roll-out through in-depth technical research and analysis of risk-reward scenarios.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Performed root cause analysis for detected faults and developed corrective actions.
- Demonstrated strong knowledge of company standards and protocols during inspections.
- Maintained ISO documents within manufacturing facilities to comply with applicable regulations.
- Drafted process documentation to standardize operating procedures and techniques.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Supported outgoing team in implementing corrective actions to increase quality.
- Facilitated improvement protocols to decrease error rate and mitigate non-conformance.
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
- Developed inter-disciplinary cross-training programs to expand competencies among employees and reduce knowledge gaps.
- Provided continuous process improvement and preventive and corrective actions to facilitate operational efficiency.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Collaborated with production team members to help team create and deliver high quality, cutting-edge products.
- Communicated effectively with customers and contractors to facilitate business operations.
- Developed protocols for validating tire products against internal and industry standards.
- Identified safety issues and performance trends by performing statistical analysis.
- Collected samples to validate against parameters using various approved tests.
- Maintained and calibrated testing equipment to consistently produce reliable results.
Komatsu - Technology Team Lead
Tom Price, WA, 10/2010 - 10/2014
Tom Price, WA, 10/2010 - 10/2014
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Worked closely with human resources to support employee management and organizational planning.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Organized client meetings to provide project updates.
- Analyzed company's expenditures and developed financial models.
Goodyear Tire & Rubber - Product Quality Manager
City, STATE, 10/2000 - 10/2010
City, STATE, 10/2000 - 10/2010
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Supervised and guided inspectors, technicians and other staff.
- Troubleshot product issues and fixed problems.
- Fielded customer complaints and rectified service issues.
- Completed various financial and quality audits for different departments.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Goodyear Tire & Rubber - QA Contact Engineer
City, STATE, 02/1998 - 10/2000
City, STATE, 02/1998 - 10/2000
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Provided secondary support to field engineers, helping to resolve escalated service calls by leveraging remote access tools, producing customer satisfaction.
- Provided product satisfaction and ensured product safety to satisfy customer needs.
- Designed standard operating procedures for highly structured tasks, distributing completed protocols to appropriate personnel for execution at customer locations.
- Received and prioritized support requests to maximize resource utilization.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Accomplishments
- Management Representative of Quality Systems accomplished plant QS/TS national certification.
- Reduced customer complaints significantly at each location with one location having 0 complaints over a 3 year time period. Increased overall customer satisfaction.
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Resume Overview
School Attended
- American Society For Quality Control
- Dr. J. M. Juran
- Gadsden State Community College
- United States Army Infantry School
Job Titles Held:
- Quality Engineer Consultant
- Technology Team Lead
- Product Quality Manager
- QA Contact Engineer
Degrees
- Certification
- Quality Certification
- Associate of Science
- Personnel Record Specialist
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