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Summary
Systematic Quality Coordinator with 13 years of experience in quality management processes and assessments. Skilled in drafting reports, product evaluation and strategizing different ways for employees to be more efficient. Expert communication, organizational and critical thinking capabilities.
Skills
Patient Satisfaction and Process Improvement
Family and patient support
Patient relations
Quality improvements implementation
Electronic Health Records Management
Leadership proficiency
Audit preparation
Microsoft office
Experience
10/2018 to CurrentQuality Coordinator, RNHca | Franklin, TN,
Trained and led staff on proper QA standards.
Collaborated with other team members to perform internal QA audits.
Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Trained new RN hires and ancillary staff members to meet patient service goals, champion standards of care and improve patient overall satisfaction.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Recommended improvements to systems and procedures for increased productivity.
Designed Performance Improvement (PI) goals for underperforming departments and individuals, creating attainable, morale-boosting milestones to aid in remediation.
Designed quality improvement studies.
02/2014 to 10/2018Director of Quality and Clinical ServicesGundersen Health System | West Salem, WI,
Interviewed applicants and made recommendations for new hires.
Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
Coordinated weekly work schedules for all department employees.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Improved medical equipment competencies and care best practices through various ongoing learning options.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Facilitated peer-to-peer conflict resolution.
Managed operations in accordance with budget requirements.
06/2013 to 02/2014Registered Nurse, Medical-Surgical UnitWuxi Apptec | Marietta, GA,
Participated in bedside reporting and handoff at change of shift and for patient transfers.
Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
Monitored and managed various treatment and care interventions.
Updated physicians on patient test results and assisted in developing care plans.
Documented nursing intervention and patient and family responses accurately and in compliance with hospital policies.
Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
Oversaw patient admission and discharge processes to coordinate related paperwork.
12/2005 to 10/2011Senior Laboratory TechnicianCovidien | City, STATE,
Performed basic maintenance and repairs on laboratory equipment, hardware and testing apparatus, documenting service and calling for technicians when necessary.
Operated laboratory equipment, including HPLC, GC, Karl Fischer titrator, mass spectrometer, and pH meters.
Prepared and participated in external audits including FDA, TUV, and ISO audits.
Cleaned and sanitized sensitive laboratory areas, following standard procedures to protect against sample contamination and facilitate accurate test results.
Placed orders for laboratory supplies, equipment or chemicals in keeping with laboratory needs or standard schedule for replacement of perishable inventory.
Prepared buffers, reagents, stock solutions and other elements of chemical analysis as appropriate in support of operations by other laboratory analysts.
Evaluated samples and determined appropriate tests.
Reviewed batch cards and approved release of finished products.
Conducted stability testing and annual lot inspection testing on raw materials.
Conducted testing and inspection of finished products and raw materials.
Education and Training
Expected in 05/2015Bachelor of Science | NursingUtica College, Utica, NY, GPA:
Expected in 05/2013Associate of Science | NursingMohawk Valley Community College, Utica, NY, GPA:
Expected in 05/2005Bachelor of Science | BiologyUtica College, Utica, NYGPA:
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