Excellent supervisory, team building and leadership skills, displayed for seven years at Cobb EMC.. Utilized analytical abilities and attention to detail in Quality Control & Training. Years of experience and expert knowledge in iVUE, Meter Data Management and billing.
Skills
Building, developing, and leading two excellent teams
Projecting a positive attitude in every situation. even in the most stressful of times, and bringing good energy to the team
Utilizing subject matter expert knowledge, passion,grit. and maintaining a "we can do this together as a team" under any circumstance attitude
Data collection and analysis
Develop and deliver training
Developed strong working relationships with many departments outside of Member Care which assists in open communication and quick resolutions to issues and enhancements to processes
Shaping exceptional cultures and driving exceptional behaviors and performance from team members
Work History
04/2014 to Current
Quality Control & Training SpecialistCobb EMC – City, STATE,
Configure and thoroughly test all new rates in the system, including Commercial TOU rates, NiteFlex, Net Metering, Large Power, and Coop Solar,
Configure any changes or newly needed request in iVUE and MDM
Initiate and lead conference calls, inside and outside the organization
Manage Computer System Access changes (CSA's) for NISC access
Provide documentation and deliver training on new rates and programs added to the system or adopted by the cooperation
Create, design, and monitor virtual meters utilized by Power Supply, System Quality and Planning, and QCT
Trouble shoot and problem solve issues reported by Power Supply
Annually attend Sensus REACH conference to keep the business side of the organization current on new technologies in metering, specific changes for Cobb, and to network and acquire knowledge from EMC's and other utilities across the country and all over the world
Manage and monitor daily incoming meter readings and ensure they are received and posted for billing correctly and timely
Set Up, Run, and Review Month End,Year End, and Unbilled Revenue process
Binn all TOU meters and ensure billing is correct
Create training alerts and respond to all email inquires promptly
Review, test, and plan iVUE , MDM, Sensus, and Multispeak upgrades
Monitor and assign service orders from Smart Track
Provide on going training and support for Meter Data Management (MDM) for all impacted areas of company
Create documentation and cheat sheets for many of the processes QC&T is responsible for
Set up billing, run interactive bill print, in iVUE when needed
Q&A billing daily to prevent errors and maintain billing accuracy
Closely work with other departments like Power Supply, System Quailty and Planning on virtual meters, and all the various capabilities in MDM
Provide data/reports and alternative solutions for different departments including Cooperate Security, System Quality and Planning, Meter Shop, and Resolutions
Monitor System Event creation and accuracy during Peak Hours in MDM
Create and deploy best practices to improve efficiency and reduce defects
Report issues to supervisor and other departments, collaborating to identify issue roots and rectify problems
01/2007 to 04/2014
Gas Transaction Team SupervisorCobb EMC – City, STATE,
Created and implemented new processes to execute the transactions and workflows
Developed and maintained reports needed to work the transactions in the most effective way
Discovered ways to improve gas transaction workflows, billing processes, and order processing
Created and implementing code changes with Oracle and contractors
Transitioned Gas Transactions to Gas South smoothly by embracing the change and working hard.
02/2003 to 01/2007
Gas Billing Administrator Cobb EMC – City, STATE,
Served as liaison between Cobb EMC and Scana
Creating and Updated the ORF with information and procedures
Created and maintained course workbooks
Served as an instructor
Supported member care center, and other customer service departments
Education
Expected in 12/2003
Bachelor of Business Administration: Marketing University of Georgia, Terry College of Business - Athens, GA GPA:
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