quality control specialist flood insuranc review resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly skilled Quality Control Specialist with expertise in data accuracy and compliance. Hardworking professional with over 10 years of banking and finance experience with multiple company and product types.

  • Database Management
  • Loan File Maintenance & Review
  • Tax Liability Calculation
  • Loan Processing Coordination
  • Regulatory Disclosure Preparation
  • Analytical and Critical Thinking
  • Performance Assessment and Improvement
  • Project Organization and Process Improvement
  • Encompass, Microsoft Office Suite, Silver Lake, Image Mate, Xperience Production, Synergy, QuickBooks and Sage
Jamestown Community College Olean, Expected in Associate of Science : Accounting - GPA :
Continental School of Beauty Culture Olean , Expected in NYS Beauty License : Esthetician - GPA :
Work History
Department Of Housing And Urban Development - Quality Control Specialist & Flood Insuranc Review
Kansas City, MO, 01/2020 - Current

  • Analyzed and evaluated loan estimates and closing documents to ensure they meet regulatory guidelines and RESPA compliance
  • Collaborated with management, loan officers, bank attorneys, insurance agents and settlement agents to ensure all files are perfect
  • Provided corrective action of findings regarding problem loans and employees needing additional training
  • Created and updated SOP’s and other documentation to assist others in performing their tasks accurately
  • Trained employees in multiple departments within the mortgage processing department; resulting in rejected file decrease
  • Identified process errors and provided solutions to problems.
  • Created and maintained several databases to track statistical data for QC, Exhibit CD Review, Exemptions and Rejections department
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems and workflow deficiencies.
  • Reviewed files for flood insurance requirements, informed lender of requirements, set up escrow (if required) and ensured federal and bank compliance
  • Ensured compliance by monitoring multiple pipelines daily; assisting in other departments as needed whilst adhering to the bank QC timing requirements
  • Continued performing additional duties obtained in previous positions
Community Bank System, Inc. - Closing Coordinator
Boonville, NY, 01/2017 - 01/2020
  • Prepared closing disclosures in compliance with regulations for NY, PA, VT, NH and MA
  • Properly set up escrow for all loan products
  • Maintained knowledge of and compliance with all laws and regulations, including yearly training
  • Reviewed appraisal, purchase contracts, POA’s, surveys, construction contracts, deed and title work
  • Communicated with attorneys, settlement agents, insurance agents and lenders regarding closing fees and documents required
  • Balanced final funding figures and alerted settlement company of any changes required
  • Reviewed files for flood insurance requirements, provided requirements to loan officers and ensured federal compliance
  • Communicated and educated lenders and insurance agents on federal regulations regarding flood insurance
  • Trained coworkers on all procedures regarding the closing department and flood insurance review (until I became the only flood insurance reviewer)
  • Contacted appropriate agencies to complete searches, order records and obtain documents then reviewed for accuracy
  • Prepared closing disclosures, post-closing records and general ledger tickets.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Set up, stored and updated customer files, department records and regulatory paperwork for all flood insurance files until I acquired an assistant.
  • Review files for flood insurance requirements, inform lender of requirements and ensure federal compliance
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated closely with inter-company staff members to promote quick and effective loan workflow.
  • Achieved record-low rejected files. (I don't received files back due to an error on my part)
  • Compiled closing packages with perfection

Community Bank, N.A. - Mortgage Disclosure Representative
City, STATE, 01/2015 - 01/2017

  • Prepared loan estimates and initial loan documentation
  • Re-disclosed loans following TRID guidelines
  • Cross-trained and assisted in other areas such as Appraisals, Closing, Exhibit CD review and Processing
  • Maintained up-to-date knowledge of products, service changes and interest rates
  • Updated procedures, charts, checklists and other documents used regularly by personnel(even after transferring to different positions)
  • Trained new personnel regarding company operations, policies and services
  • Surpassed weekly goals through implementation of effective time saving tools
  • Promptly responded to inquiries and requests from loan officers
Community Bank, N.A. - Reconcilement Representative
City, STATE, 01/2013 - 01/2015
  • Reconciled multiple general ledgers accounts
  • Prepared incoming and outgoing wires
  • Resolved proof differences and un-posted transactions
  • Handled disbursements and payments for loans in process
  • Reviewed accuracy of co-workers account reconcilement and provided findings and resolutions to supervisor
  • Assisted Customer Service with history inquiries, AFT/ACH issues, payment issues, escrow analysis, stop payments and other duties as needed to complete department goals

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Resume Overview

School Attended

  • Jamestown Community College
  • Continental School of Beauty Culture

Job Titles Held:

  • Quality Control Specialist & Flood Insuranc Review
  • Closing Coordinator
  • Mortgage Disclosure Representative
  • Reconcilement Representative


  • Associate of Science
  • NYS Beauty License

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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