Dedicated professional offering proven and developing technical, manufacturing and quality control oriented skills in a way that will move an organization to the next level. Meticulous record keeper effectively documenting testing/inspection results per applicable procedures. Team collaborator consistently interfacing with engineers and production staff to achieve quality issue resolution.
Inspections and Testing
Assembled Parts and Fabrication
Quality control specialist07/2012 to CurrentRoushLivonia, MI
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Helped achieve company goals by supporting production workers.
Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
Inspected finished products for quality and adherence to customer specifications.
Worked with managers to implement the company's policies and goals.
Lead Parts sales02/2011 to 07/2012NAPA Auto PartsGarden City, MI
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses.
Created attractive displays.
Provided expert product and service information.
Assistant Manager/Retail Part Pro02/2007 to 11/2011Advance Auto PartsSouthgate, MI
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
ProtoType Technician11/2004 to 09/2005Livernois Vehicle DevelopmentInkster, MIFollowed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Measured and marked dimensions and reference points accurately. Dismantled and inspected components and adjusted and repaired them as necessary. Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
Associate of Applied Science: Auto technology 2020Henry Ford ColageDearborn , MI, USAManufacturing Technology Certificate Automotive Service Certificate Coursework in Engine Repair Heating and Air Conditioning coursework Fuel and Ignition Systems coursework
balance, Benchmark, cash registers, oral, customer satisfaction, Customer Service, Electrical wiring, financial operations, Fork Lift, General Office, inventory, team-building, Marketing & Sales, Mechanic, Retail Management, Safety, teaching, written communication