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Accomplished Human Resources/training specialist skilled in training program design, development and implementation. Expertise in new hire training, moderating and facilitating group training, sales training for professionals and individual communication skills coaching for highly diverse audiences. Top performer with strong leadership and motivational skills; resourceful team player with a strong commitment to achieving high customer satisfaction results.
Microsoft Office Applications, Net Dimensions and Ulitmate Learning Management Systems, WebEx training and Go-To-Meeting software, Adobe and Articulate Software |
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- Implemented a new web-based training program for Customer Care Center bankers.
- Facilitated train-the-trainer sessions to incorporate web-based training programs and modules into the banker curriculum
- Supervised new-hires and provided guidance on career progression, development and training.
- Developed monthly newsletters regarding upcoming educational opportunities in Webster Bank University.
- Responsible for the training program design and delivery for technical and soft-skill training, mentoring and coaching of bankers Accountable for updating Capacity model monthly for tracking of training and quality Accountable for the program management support of all Customer Care Center training, as well as program design and development, delivery and needs analysis.
- Key administrator for LMS Net Dimensions Talent Suite, including enrollments and reporting Responsible for formulating banker coaching or training development to improve banker performance Support the needs assessment process and development of training program materials, job-aids, including webinars and online learning.
- Accountable for the program management support of all company-wide training, as well as program design and development, delivery and needs analysis.
- Core project member for implementing new LMS and incorporating all corporate training programs into new LMS Responsible for technical administration of HR systems including LMS administration, as well as support for the Performance Management system and content management for the Training SharePoint sites.
- Manage the coordination and logistics for career and leadership development programs.
- Provide administrative support for all HR/Corporate sponsored initiatives and programs including Employee Engagement Survey, Educational Assistance and Recognition programs.
- Provided coaching and internal support to all Webster branch and Customer Care Center employees when assisting customers.
- Responsible for reviewing account relationships and granting exceptions to existing guidelines and procedures when necessary.
- Managed complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customer's expectations.
University of Connecticut - Storrs, CT
University of Connecticut - Storrs, CT
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School Attended
- University of Connecticut
- University of Connecticut
Job Titles Held:
- Quality Assurance & Training Specialist
- Associate Training and Development Specialist
- Internal Support Specialist
Degrees
- Master of Professional Studies
- BA
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