quality assurance technician resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Quality Assurance Technician with 1 years of experience. Verified products and services met quality standards and were free of defects. Proficient at quality control inspections on both electrical and mechanical products and processes. Systematic Quality Assurance Specialist with experience in optimizing resources and delivering successful results. Bilingual with fluency in English and Burmese. Excellent computer skills to manage QA standards of 6 employees. Well-educated individual with data integrity and client education talents.

  • Microsoft Word, Excel, and PowerPoint.
  • Counseling
  • Critical Thinking
  • English
  • Excel
  • PowerPoint
  • Microsoft Word
  • Tutoring
  • Bilingual
  • Interpreter
  • Customer service
  • Organization
  • Social Work
  • Research
  • Crisis Intervention
  • Case Management
  • Program Development
  • Administrative Experience
  • Languages
  • Burmese - Expert
  • Quality Assurance Requirements
  • Samples Comparison
  • Routing Inspections
  • Verbal and Written Communication
  • Quality SOPs Development
  • Quality Issue Identification
  • Solution Development and Optimization
  • Data Capture and Analysis
  • Environmental Sampling and Testing
  • Problem-Solving
  • Adaptability and Flexibility
  • Raw Materials Receiving
  • Quality Control Data Compilation
  • Laboratory Equipment Calibration
  • Materials Analysis
  • Safety Compliance
  • Attentive and Observant
  • Cleaning and Sanitation
  • Chemical Handling
01/2021 to 05/2022
Quality Assurance Technician Agropur Inc. Jerome, ID,
  • Checked computer system for load specifications and documented activities
  • Added correct amounts of chemicals to equipment at required times and monitored temperature controls
  • Examined, sorted, documented and transported parts from station to station.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
02/2020 to 12/2020
Customer Service Representative Assurant Culver City, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
02/2019 to 12/2019
Production Line Operator Lifetime Products, Inc. Clearfield, UT,
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Identified appropriate community resources and provided referrals for services.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Conferred with clients to discuss options and goals for various services.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Supported QA measures by inspecting items and removing defective elements.
  • Assembled component parts of items and completed hand-finishing of final products.
  • Used mathematics skills to calculate material consumption, hourly rates and relevant assembly details.
  • Removed scratches and imperfections to improve product quality.
  • Assembled finished products using manual or assisted methods.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 12/2020 to to
Associate: Human Services
Mohawk Valley Community College - Utica, NY
Expected in 06/2017 to to
High School Diploma:
Thomas R Proctor High School - Utica, NY
Willing to relocate: Anywhere
Additional Information
  • Fort Wayne, Indiana, Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Mohawk Valley Community College
  • Thomas R Proctor High School

Job Titles Held:

  • Quality Assurance Technician
  • Customer Service Representative
  • Production Line Operator


  • Associate
  • High School Diploma

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