Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-oriented, highly motivated retired government Quality Assurance Specialist with substantial experience ready to take on a position in Project Management or Quality Assurance. Committed team player and resourceful leader with proven ability to motivate and generate results through hands-on application having a sound knowledge base. Effective communicator who can easily interface with end-users, technical teams, and professionals at all levels.

  • Well versed with ISO 9001:2015, Quality Management Systems, and DARs and DFARs requirements
  • Inter-team partner of Supply Chain Management
  • Daily user of contractor Enterprise Resource PLanning (ERP) systems
  • Daily user of Government Industry Data Exchange Program (GIDEP) to stay alerted of counterfeit parts
  • Heavy user of MIcrosoft Office Suite (Excel, Powerpoint, Access)
  • Understanding of contractor's make or buy decisions
08/2016 to 08/2016
Quality Assurance Technician Sabert Mesa, AZ,
  • Performed inspection of incoming electrical and mechanical compliance to verify compliance to engineering drawings and specifications.
  • Conducted routine auditing of assembly operations and the Inventory, Packaging and Shipping departments.
  • Verified the contents of incoming and outgoing packages contains the correct part, right quantity and free of damage. Reviewed entries made in the manifest system are accurate and comply with company's policy.
  • Sole creator / maintainer of the Supply Quality Survey record keeping system used to capture supply certification to ISO-9001:2015.
  • Communicated with supply Quality Management to obtain their certification status, and conveyed results with VPC Purchasing buyers.
04/2011 to 03/2015
Senior Quality Assurance Specialist Covance Durham, NC,
  • Ensured activities/strategies align with performance goals and support the Operations QA Standard Operating Procedures (SOP's).
  • Resolved problems and assist/support continuous improvement efforts within QA Operations (Agency-wide).
  • Reviewed/determined impact of policy changes and/or tasking memorandums will have on Operations, and to assist with implementing DCMA policy/instructions.
  • Collaborated with Headquarter personnel to improve the work products developed for the contract management offices to assist them in meeting policy/regulatory requirements
  • Anticipated problems, implemented and recommend solutions to leadership with quantifiable results.
  • Analyzed agency performance data and prepared metrics to Quality Directors at teleconferences.
  • Managed/supported major internal and external audits to gather/collect data points and document audit results in a report presented to audit management.
11/2001 to 04/2011
Quality Assurance Specialist American Pacific Corporation Petersburg, VA,
  • Implemented and administered an oversight plan in accordance with Naval Sea Technical Representatives, and provided oversight of contractor activities through exercising the Facility Surveillance Plan.
  • Provided input and recommendations to the supervisor address contractor workload, adjustments to the surveillance plan, or matters of technical concern with product.
  • Collected and analyzed contractor quality data, reviewed purchase orders and authorized shipments to ensure contract compliance.
  • Issued Correct Action Requests (CAR's) for deficiencies identified, and performed follow-up of CARs when required, and reviewed contractor procedures as appropriate.
Education and Training
Expected in 03/2012
Certificate: Advanced Production, Quality And Management
Defense Acquisition University - Aberdeen Proving Ground, MD,
Expected in 03/2016
Certificate: Six Sigma Concepts & Processes
Defense Acquisition University - Aberdeen Proving Ground, MD,
Expected in 03/2012
Certificate: Lean Six Sigma For Manufacturing
Defense Acquisition - Aberdeen Proving Ground, MD,
Expected in 03/2016
Certificate: Introduction To Lean Enterprise Concepts
Defense Acquisition - Aberdeen Proving Ground, MD,
Expected in 06/2001
Certificate: Understanding Program Manager Technical Management
Defense Acquisition University - Aberdeen Proving Ground, MD,
Expected in 04/2000
Certificate: Data Collection & Analysis
Defense Contract Management Agency - Linthicum Heights, MD,
Expected in 11/1999
Certificate: Basic Skills Training For SAP
Anne Arundel Community College - Arnold, MD
Expected in 09/1999
Certificate: Professional Development For Managers
Catonsville High School - Baltimore, MD
Expected in 09/1995
Certificate: Auditing Principles And Techniques
Southern College Of Technology - Marietta, GA,
  • Held Defense Logistics Agency Quality Assurance Systems certificate
  • Held Defense Logistics Agency Electronics certificate
  • Held Defense Contract Management Agency (DoD) Secret Level Security and Department of Energy (DoE) Q Clearance
  • Held Nuclear Welding and Non-Destructive Inspection certificates IAW NAVSEA 25-1500
  • Civilian Career Service Award by DCMA Director (Lt. General, USAF), 03/2015
  • 41 years professional and exceptional federal service
  • 30+ Excellence Performance Awards presented by Unit Commander, Director, or Inspector General

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School Attended

  • Defense Acquisition University
  • Defense Acquisition University
  • Defense Acquisition
  • Defense Acquisition
  • Defense Acquisition University
  • Defense Contract Management Agency
  • Anne Arundel Community College
  • Catonsville High School
  • Southern College Of Technology

Job Titles Held:

  • Quality Assurance Technician
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