Quality Assurance Technician Resume Example
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QUALITY ASSURANCE TECHNICIAN
Professional Summary
Competent safety and quality technician demonstrating outstanding abilities in maintaining zero incidents, reducing man hours and retaining a 100% quality rating during the production processes.
Skills
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Work History
Quality Assurance Technician, 04/2014
to 09/2015
Starbucks – Carlstadt , NJ
Starbucks – Carlstadt , NJ
- PQG and specification sheet generation and verification.
- Obtain library samples, lab samples, and product review samples.
- Place out-of-specification items on HOLD status.
- Data entry (ROSS), Salvage report entry (Access) Hold investigation reports, foreign material reports, metal contamination reports, metal detection forms.
- Inspect finished products for quality and adherence to customer specifications.
- Set up and perform test activities.
- Provide technical training to co-workers and new staff.
Customer Service Rep, 09/2015
to 07/2016
Loma Linda University Medical Center – Rancho Mirage , CA
Loma Linda University Medical Center – Rancho Mirage , CA
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
Quality Assurance Technician/ Production Operator, 01/2012
to 01/2013
Smithfield Farmland Manufacturing – City
Smithfield Farmland Manufacturing – City
- Inspects product, processes, equipment, and employees to ensure compliance with company and regulatory policies, procedures, and specifications.
- Initiates corrective actions based on these inspections to assure all products leaving the facility meet company, regulatory, and customer expectations.
- Self-motivated to create, lead or participate in teams when necessary to resolve technical issues with process variation and failures.
- Assists Production or QA management in troubleshooting when applicable.
- Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Present strong mathematical knowledge and various math applications.
- Monitor gauges, dials and various indicators to ensure machines are working properly.
- Remain consistently compliant with 5S standards.
Education
BS: Buisness Mangement,
Current
East Carolina University - City, State
East Carolina University - City, State
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Resume Overview
School Attended
- East Carolina University
Job Titles Held:
- Quality Assurance Technician
- Customer Service Rep
- Quality Assurance Technician/ Production Operator
Degrees
- BS : Buisness Mangement , Current
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