Quality Assurance Technician resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Competent safety and quality technician demonstrating outstanding abilities in maintaining zero incidents, reducing man hours and retaining a 100% quality rating during the production processes.
  • Production Assistance
  • Quality Control
  • Mathematics
  • Critical Thinking
  • Team Training
  • Extensive Organizational Skills
  • Equipment Calibration
  • Safety Equipment
  • Written/Verbal Communication
  • Time Management
Work History
03/2014 to 08/2015
Quality Assurance Technician Starbucks Carlstadt, NJ,
  • PQG and specification sheet generation and verification.
  • Obtain library samples, lab samples, and product review samples.
  • Place out-of-specification items on HOLD status.
  • Data entry (ROSS), Salvage report entry (Access) Hold investigation reports, foreign material reports, metal contamination reports, metal detection forms.
  • Inspect finished products for quality and adherence to customer specifications.
  • Set up and perform test activities.
  • Provide technical training to co-workers and new staff.

08/2015 to 06/2016
Customer Service Rep Loma Linda University Medical Center Rancho Mirage, CA,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.

2012 to 2013
Quality Assurance Technician/ Production Operator Smithfield Farmland Manufacturing City, ,
  • Inspects product, processes, equipment, and employees to ensure compliance with company and regulatory policies, procedures, and specifications.
  • Initiates corrective actions based on these inspections to assure all products leaving the facility meet company, regulatory, and customer expectations.
  • Self-motivated to create, lead or participate in teams when necessary to resolve technical issues with process variation and failures.
  • Assists Production or QA management in troubleshooting when applicable.
  • Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
  • Present strong mathematical knowledge and various math applications.
  • Monitor gauges, dials and various indicators to ensure machines are working properly.
  • Remain consistently compliant with 5S standards.

Expected in Current
BS: Buisness Mangement
East Carolina University - Greenville, NC

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Resume Overview

School Attended

  • East Carolina University

Job Titles Held:

  • Quality Assurance Technician
  • Customer Service Rep
  • Quality Assurance Technician/ Production Operator


  • BS

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