Quality Assurance Technician resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Competent safety and quality technician demonstrating outstanding abilities in maintaining zero incidents, reducing man hours and retaining a 100% quality rating during the production processes.
PQG and specification sheet generation and verification.
Obtain library samples, lab samples, and product review samples.
Place out-of-specification items on HOLD status.
Data entry (ROSS), Salvage report entry (Access) Hold investigation reports, foreign material reports, metal contamination reports, metal detection forms.
Inspect finished products for quality and adherence to customer specifications.
Set up and perform test activities.
Provide technical training to co-workers and new staff.
08/2015 to 06/2016
Customer Service RepLoma Linda University Medical Center – Rancho Mirage, CA,
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
2012 to 2013
Quality Assurance Technician/ Production OperatorSmithfield Farmland Manufacturing – City, ,
Inspects product, processes, equipment, and employees to ensure compliance with company and regulatory policies, procedures, and specifications.
Initiates corrective actions based on these inspections to assure all products leaving the facility meet company, regulatory, and customer expectations.
Self-motivated to create, lead or participate in teams when necessary to resolve technical issues with process variation and failures.
Assists Production or QA management in troubleshooting when applicable.
Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Present strong mathematical knowledge and various math applications.
Monitor gauges, dials and various indicators to ensure machines are working properly.
Remain consistently compliant with 5S standards.
Education
Expected in Current
BS: Buisness Mangement East Carolina University - Greenville, NC GPA:
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