Quality Assurance Specialist III Resume Example
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QUALITY ASSURANCE SPECIALIST III
Professional Summary
Document Control/Quality Assurance Specialist with 10+ years of experience. Proficient in formatting within Microsoft Word and utilizing Microsoft Excel. Familiar and comfortable with paper-based document control procedures in addition to a GMP regulated environment. Excellent eye for detail and highly organized. Ability to take initiative and excel in fast-paced environments. In-depth Quality Assurance Specialist with the ability to prioritize and multi-task. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Skills
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Work History
Quality Assurance Specialist III, 05/2009 to 05/2017
Thermo Fisher Scientific – Sunnyvale , CA
Thermo Fisher Scientific – Sunnyvale , CA
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Utilized operational statistics to achieve steady growth through new processes to generate significant profits
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
- Performed Internal audits and collected trending data in order to find and address any areas/departments with compliance issues or training needs
- Effectively interacted with Research and Development, Quality Control and the Sales and Marketing departments regarding compliance and FDA requirements and any GMP issues, working closely to develop innovative solutions
- Managed major quality problems by implementing effective plans
- Educated employees on specific QA standards and confirmed all standards were being maintained
- Prepared QA evaluation reports and submitted to management
- Created Certificate of Analysis for all products manufactured and shipped with orders per customer request
- Reviewed and approved all Manufacturing batch files
- Reviewed and approved all Design history files for all products being developed and released for sale
- Scanned and maintained all Incoming Material Inspection reports
- Scanned all records and maintained them per GMP/ISO requirements
Debt Collector, 06/2005 to 09/2007
Makowsky Ringel Greenberg, Llc – Memphis , TN
Makowsky Ringel Greenberg, Llc – Memphis , TN
- Used skip tracing and other techniques to locate debtors
- Monitored accounts for compliance with established payment plans and flagged those in violation
- Achieved performance goals on consistent basis
- Used scripted conversation prompts to convey current account information and obtain payments
- Worked in call center environment handling manual and automatically dialed outbound calls
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Maintained high volume of calls to meet demands of busy group
Office Administrator, 06/2004 to 12/2004
Ivalua – Pittsburgh , PA
Ivalua – Pittsburgh , PA
- Recorded meeting minutes for documentation purposes and disseminated to Management
- Replenished office supplies when inventory became low and placed new orders for restocking.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Coordinated administrative operations, to bolster workflows and improve productivity.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Room Revenue Manager, 06/1996 to 01/2003
Sheraton Hotel – City , STATE
Sheraton Hotel – City , STATE
- Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
- Monitored multiple databases to keep track of all company inventory.
- Trained reservations team of 3 to swiftly respond to email room bookings and keep room inventories accurate.
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Strategized with the central reservations department to determine new rate plans and organized promotions.
- Utilized Fidelio computer software to keep accurate records of revenue and booking levels.
- Provided effective and efficient services to guests measured through key performance metrics.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
Education
High School Diploma: 06/1994
Mt. Madonna High School - City
Mt. Madonna High School - City
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Resume Overview
School Attended
- Mt. Madonna High School
Job Titles Held:
- Quality Assurance Specialist III
- Debt Collector
- Office Administrator
- Room Revenue Manager
Degrees
- High School Diploma : 06/1994
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