Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Document Control/Quality Assurance Specialist with 10+ years of experience. Proficient in formatting within Microsoft Word and utilizing Microsoft Excel. Familiar and comfortable with paper-based document control procedures in addition to a GMP regulated environment. Excellent eye for detail and highly organized. Ability to take initiative and excel in fast-paced environments. In-depth Quality Assurance Specialist with the ability to prioritize and multi-task. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

  • Knowledge of GMP/ISO requirements/regulations
  • Process development and implementation
  • Document scanning and record keeping
  • Correction action planning
  • Motivated team player
  • Exceptional time management skills
  • Certified in Microsoft Office
  • Planning and Organization
  • Detail-oriented
  • Data entry knowledge
Work History
05/2009 to 05/2017
Quality Assurance Specialist III Thermo Fisher Scientific Sunnyvale, CA,
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Utilized operational statistics to achieve steady growth through new processes to generate significant profits
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
  • Performed Internal audits and collected trending data in order to find and address any areas/departments with compliance issues or training needs
  • Effectively interacted with Research and Development, Quality Control and the Sales and Marketing departments regarding compliance and FDA requirements and any GMP issues, working closely to develop innovative solutions
  • Managed major quality problems by implementing effective plans
  • Educated employees on specific QA standards and confirmed all standards were being maintained
  • Prepared QA evaluation reports and submitted to management
  • Created Certificate of Analysis for all products manufactured and shipped with orders per customer request
  • Reviewed and approved all Manufacturing batch files
  • Reviewed and approved all Design history files for all products being developed and released for sale
  • Scanned and maintained all Incoming Material Inspection reports
  • Scanned all records and maintained them per GMP/ISO requirements
06/2005 to 09/2007
Debt Collector Makowsky Ringel Greenberg, Llc Memphis, TN,
  • Used skip tracing and other techniques to locate debtors
  • Monitored accounts for compliance with established payment plans and flagged those in violation
  • Achieved performance goals on consistent basis
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in chClaireging circumstances
  • Maintained high volume of calls to meet demands of busy group
06/2004 to 12/2004
Office Administrator Ivalua Pittsburgh, PA,
  • Recorded meeting minutes for documentation purposes and disseminated to Management
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Coordinated administrative operations, to bolster workflows and improve productivity.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
06/1996 to 01/2003
Room Revenue Manager Sheraton Hotel City, STATE,
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained reservations team of 3 to swiftly respond to email room bookings and keep room inventories accurate.
  • Assisted guests daily, providing exceptional service and effective problem-solving.
  • Strategized with the central reservations department to determine new rate plans and organized promotions.
  • Utilized Fidelio computer software to keep accurate records of revenue and booking levels.
  • Provided effective and efficient services to guests measured through key performance metrics.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
Expected in 06/1994
High School Diploma:
Mt. Madonna High School - Gilroy, CA,

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School Attended

  • Mt. Madonna High School

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