Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Document Control/Quality Assurance Specialist with 10+ years of experience. Proficient in formatting within Microsoft Word and utilizing Microsoft Excel. Familiar and comfortable with paper-based document control procedures in addition to a GMP regulated environment. Excellent eye for detail and highly organized. Ability to take initiative and excel in fast-paced environments. In-depth Quality Assurance Specialist with the ability to prioritize and multi-task. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Skills
Knowledge of GMP/ISO requirements/regulations
Process development and implementation
Document scanning and record keeping
Correction action planning
Motivated team player
Exceptional time management skills
Certified in Microsoft Office
Planning and Organization
Detail-oriented
Data entry knowledge
Work History
05/2009 to 05/2017
Quality Assurance Specialist IIIThermo Fisher Scientific – Sunnyvale, CA,
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Utilized operational statistics to achieve steady growth through new processes to generate significant profits
Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
Performed Internal audits and collected trending data in order to find and address any areas/departments with compliance issues or training needs
Effectively interacted with Research and Development, Quality Control and the Sales and Marketing departments regarding compliance and FDA requirements and any GMP issues, working closely to develop innovative solutions
Managed major quality problems by implementing effective plans
Educated employees on specific QA standards and confirmed all standards were being maintained
Prepared QA evaluation reports and submitted to management
Created Certificate of Analysis for all products manufactured and shipped with orders per customer request
Reviewed and approved all Manufacturing batch files
Reviewed and approved all Design history files for all products being developed and released for sale
Scanned and maintained all Incoming Material Inspection reports
Scanned all records and maintained them per GMP/ISO requirements
Used skip tracing and other techniques to locate debtors
Monitored accounts for compliance with established payment plans and flagged those in violation
Achieved performance goals on consistent basis
Used scripted conversation prompts to convey current account information and obtain payments
Worked in call center environment handling manual and automatically dialed outbound calls
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in chClaireging circumstances
Maintained high volume of calls to meet demands of busy group
06/2004 to 12/2004
Office AdministratorIvalua – Pittsburgh, PA,
Recorded meeting minutes for documentation purposes and disseminated to Management
Replenished office supplies when inventory became low and placed new orders for restocking.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Coordinated administrative operations, to bolster workflows and improve productivity.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
06/1996 to 01/2003
Room Revenue ManagerSheraton Hotel – City, STATE,
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Monitored multiple databases to keep track of all company inventory.
Trained reservations team of 3 to swiftly respond to email room bookings and keep room inventories accurate.
Assisted guests daily, providing exceptional service and effective problem-solving.
Strategized with the central reservations department to determine new rate plans and organized promotions.
Utilized Fidelio computer software to keep accurate records of revenue and booking levels.
Provided effective and efficient services to guests measured through key performance metrics.
Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
Education
Expected in 06/1994
High School Diploma: Mt. Madonna High School - Gilroy, CA, GPA:
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