Quality Assurance Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality Assurance Specialist, offering 27 years of expertise in various roles for organizations in the Market Research industry. Adept at training new hires and retraining employees and managing the accuracy of all products.

Sound decision-making and performance analysis talents. Collaborates with groups or work independently with minimal supervision.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments.

Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality.

Expertise in quality assurance initiatives, Sets example for work ethic, punctuality and quality.

Punctual employee dedicated to following procedures and protocols. Considered valuable and hardworking employee by supervisors and peers.

Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. Flexible hard worker ready to learn and contribute to team success.

Offering 5 years experience conducting interviews with a wide range of individuals. Utilize excellent communication skills to quickly gather information.

Focused Research Interviewer with track record of obtaining valuable research data from participants. Attentive to confidentiality and accuracy of results to protect participant identity. Strong written communication and recordkeeping skills.

Dedicated to accurate data collection to assist selection of participants. Dependable Interviewer with demonstrated abilities to handle issues with tact and remain calm under pressure. Calm and pleasant professional proudly touting exemplary listening and persuasion skills. Committed to working hard and collaborating with others. Well-versed in implementing quality control procedures and assisting with creation of research protocols.

  • Correction action planning
  • Communication proficiency
  • Sound decision-making abilities
  • Problem-solving skills
  • Quality Assurance
  • Understanding of evaluation methodologies
  • Collaboration skills
  • Staff mentoring
  • Statistical analysis
Quality Assurance Specialist, 03/1993 to 05/2021
Alakaina Family Of Companies Fort Eustis, VA,
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Designed and updated test cases to complete consistent manual tests.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Consulted with management and personnel to educate on QA standards.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Conducted load tests to determine server operating parameters.
  • Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.
Team Leader, 03/1993 to 05/2021
Berry Global Group Inc. Old Hickory, TN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
Floor Supervisor, 03/1993 to 05/2021
Tommy Bahama Corte Madera, CA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Increased employee morale with [Type], [Type] and [Type] strategies.
  • Led [Timeframe] meetings for team employees to obtain feedback, provide information and establish policies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored performance of [Number] team members to develop optimization plans.
Research Interviewer, 03/1993 to 05/2021
Nielsen City, STATE,
  • Recorded interview responses thoroughly and accurately.
  • Collected and documented demographic information from participants.
  • Built trust and rapport with participants to facilitate collection of data.
  • Interviewed potential participants to determine eligibility.
  • Entered participant data into databases.
  • Explained study protocol to participants and scheduled interviews.
  • Conducted face-to-face and telephone interviews lasting [Number] minutes.
  • Recommended process improvements to increase data accuracy and participant experience.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
  • Collected information related to [Area], [Area] and [Area] through conduction of thorough interviews.
  • Utilized [Technology] to record all phone calls.
  • Adhered to data security requirements, federal HIPAA regulations and company policies.
  • Screened potential participants for studies related to [Area of study].
  • Explained processes and procedures to new hires to speed employee onboarding.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Verified that interviewees completed survey fully before concluding interview.
Education and Training
High School Diploma: , Expected in 1990
Spring Valley High School - Columbia, SC

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Resume Strength

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Resume Overview

School Attended
  • Spring Valley High School
Job Titles Held:
  • Quality Assurance Specialist
  • Team Leader
  • Floor Supervisor
  • Research Interviewer
  • High School Diploma

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