I have a passion and natural instinct for customer service within the legal system to include problem solving, investigating and analyzing. My team player orientation my quick learning skills are beneficial in any environment. I have professional experience in a variety of account management, customer service, investigation, office administration and supervision positions.
Microsoft Word, Excel, PowerPoint, and Outlook, and a variety of job specific programs.
Quality Assurance SpecialistSep 2013 to Jun 2016 Georgia Department of Human Services － McDonough, GA
Handle the needs for fingerprinting and background checks on the adults involved with the clients in the custody of Department of Family and Children's' Services.
Review documents, claims, records, applications, or transactions for an assigned territory.
Research and investigate program data issues, assess program operations, performs quality analysis or audits and drafts related documentation, report or presentations.
Telephone Claims RepresentativeMar 2012 to Feb 2013 Geico Insurance － Macon, GA
Handle auto insurance claims for Geico policyholders to include first party medical and injuries, make liability decisions, investigate coverage issues, assess damages, take recorded statements maintain communications with adverse carriers, police departments, attorneys, various other agencies including external and internal customers, identify and investigate claims for potential soft and hard fraud.
Customer Service Representative Account ManagerAug 2007 to Jul 2010 Ozburn Hessey Logistics － McDonough, GA
Respond to inquiries, process orders, and handle customer complaints in a prompt, courteous and effective manner.
Other responsibilities include phone duties, greeting visitors, scheduling shipments and various other clerical duties such as filling out contract forms, determining charges for services requested, running and analyzing inventory reports, tracing orders, assuring proper invoicing, and making any adjustments to customer accounts and orders.
Crime Scene TechnicianSep 2006 to Aug 2007 Gwinnett County Police Department Crime Scene Unit － Lawrenceville, GA
Process crime scenes such as taking pictures, answering and routing phone calls, and providing basic analysis.
Know and utilize the techniques in processing crime scenes and analyzing evidence.
Performed office duties, applied basic laws, rules, and regulations and maintained good communication and interpersonal skills applied to interaction with coworkers, supervisor, the general public.
Testified as a Crime Scene Professional in court proceedings.
Loss Prevention Officer and SupervisorJan 2004 to Aug 2007 J C Penney － Duluth, GA
Responsible for preventing merchandise shrinkage throughout the department store.
Supervise a department of 4 people.
Schedule loss prevention coverage for 2 separate locations.
Track refunds, checks, giftcard and credit card usage as well as associate activities.
Monitor 15 CCTV- overt cameras along with sales floor surveillance of customers and associates.
Make apprehensions and file all necessary paperwork including warrants.
Follow up and testify in court proceedings.
Complete all cases in the SSTS computer system.
Complete store safety checks and assisted management in securing the store.
Technical Support SpecialistJun 2001 to Mar 2003 Roche Diagnostics － Roswell, GA
Technical support of blood gas and electrolyte instrumentation for internal and external customers and affiliates.
Performed troubleshooting via telephone and computer, provided technical product information, operating systems instructions, and product application information.
Field Service Engineer Territory and account managerNov 1999 to Jun 2001 GE Medical Systems － Chattanooga, TN
Performed preventative maintenance, repair, calibration, installation, removal and technical inspection of GE and Multi-vendor diagnostic ultrasound equipment and peripherals.
Also performed troubleshooting, diagnosis, repair, parts ordering and receiving, scheduling and customer service functions.
Medical Equipment Repair TechnicianFeb 1996 to Nov 1998 United States Army － Denver Seoul, South Korea, CO
Supervised teams of 3-10 persons.
Performed preventative maintenance, repair, calibration, installation, removal, technical inspection of mechanical, electrical, electromechanical and air hydraulic, lab, X-ray and ambulatory equipment in medical, dental, optical and veterinary clinics.
Organized technical manuals and test equipment and ensured proper maintenance on test equipment.
Performed all aspects of customer service and satisfaction in person, via telephone and computer.
Paralegal CertificateFebruary 2012University of Georgia - Center for Legal Studies － Athens, GALegal interview, investigation and analysis, legal terminology, ethics, American judicial system, tort law, civil procedure and evidence, jury selection process and preparation of legal documents.
Bachelor of Science of Criminal Justice, Forensic PsychologyForensic Psychology
Criminal Procedure, Abnormal Psychology, Psychological Profiling, Research Methods in Criminal Justice, Supervisory Practices in Criminal Justice, Ethic s, Criminal Investigation and Crisis InterventionOctober 2011Kaplan University － Davenport, IA
Associate of Science, Criminal JusticeCriminal Justice
Associate of Science, PsychologyPsychology
Constitutional Law, Criminal Law, Criminology, Corrections, Sociology, Psychology, and Human Development.May 2006College of Coastal Georgia － Brunswick, GA
United States Army
Biomedical Equipment Repair Certificate -May 1996
Gwinnett County Police Department Crime Scene Unit
J C Penney
GE Medical Systems
United States Army
University of Georgia - Center for Legal Studies
College of Coastal Georgia
Job Titles Held:
Quality Assurance Specialist
Telephone Claims Representative
Customer Service Representative Account Manager
Crime Scene Technician
Loss Prevention Officer and Supervisor
Technical Support Specialist
Field Service Engineer Territory and account manager
Medical Equipment Repair Technician
Paralegal Certificate February 2012 Bachelor of Science of Criminal Justice , Forensic Psychology Criminal Procedure, Abnormal Psychology, Psychological Profiling, Research Methods in Criminal Justice, Supervisory Practices in Criminal Justice, Ethic s, Criminal Investigation and Crisis Intervention October 2011 Associate of Science , Criminal Justice Associate of Science , Psychology Constitutional Law, Criminal Law, Criminology, Corrections, Sociology, Psychology, and Human Development. May 2006 United States Army
Biomedical Equipment Repair Certificate - May 1996 - United State Army February 1997
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