Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
I have a passion and natural instinct for customer service within the legal system to include problem solving, investigating and analyzing. My team player orientation my quick learning skills are beneficial in any environment. I have professional experience in a variety of account management, customer service, investigation, office administration and supervision positions.
Highlights
Microsoft Word, Excel, PowerPoint, and Outlook, and a variety of job specific programs.
Accomplishments
Experience
09/2013 to 06/2016
Quality Assurance Specialist Alakaina Family Of Companies Fort Gordon, GA,
  • Handle the needs for fingerprinting and background checks on the adults involved with the clients in the custody of Department of Family and Children's' Services.
  • Review documents, claims, records, applications, or transactions for an assigned territory.
  • Research and investigate program data issues, assess program operations, performs quality analysis or audits and drafts related documentation, report or presentations.
03/2012 to 02/2013
Telephone Claims Representative City Of Miramar, Fl Miramar, FL,
  • Handle auto insurance claims for Geico policyholders to include first party medical and injuries, make liability decisions, investigate coverage issues, assess damages, take recorded statements maintain communications with adverse carriers, police departments, attorneys, various other agencies including external and internal customers, identify and investigate claims for potential soft and hard fraud.
08/2007 to 07/2010
Customer Service Representative Account Manager Airco Air Conditioning Fort Worth, TX,
  • Respond to inquiries, process orders, and handle customer complaints in a prompt, courteous and effective manner.
  • Other responsibilities include phone duties, greeting visitors, scheduling shipments and various other clerical duties such as filling out contract forms, determining charges for services requested, running and analyzing inventory reports, tracing orders, assuring proper invoicing, and making any adjustments to customer accounts and orders.
09/2006 to 08/2007
Crime Scene Technician Rotech Healthcare Inc Asheville, NC,
  • Process crime scenes such as taking pictures, answering and routing phone calls, and providing basic analysis.
  • Know and utilize the techniques in processing crime scenes and analyzing evidence.
  • Follow detailed instructions, locate evidence, prepare reports and maintain applicable files.
  • Performed office duties, applied basic laws, rules, and regulations and maintained good communication and interpersonal skills applied to interaction with coworkers, supervisor, the general public.
  • Testified as a Crime Scene Professional in court proceedings.
01/2004 to 08/2007
Loss Prevention Officer and Supervisor J C Penney City, STATE,
  • Responsible for preventing merchandise shrinkage throughout the department store.
  • Supervise a department of 4 people.
  • Schedule loss prevention coverage for 2 separate locations.
  • Track refunds, checks, giftcard and credit card usage as well as associate activities.
  • Monitor 15 CCTV- overt cameras along with sales floor surveillance of customers and associates.
  • Make apprehensions and file all necessary paperwork including warrants.
  • Follow up and testify in court proceedings.
  • Complete all cases in the SSTS computer system.
  • Complete store safety checks and assisted management in securing the store.
06/2001 to 03/2003
Technical Support Specialist Roche Diagnostics City, STATE,
  • Technical support of blood gas and electrolyte instrumentation for internal and external customers and affiliates.
  • Performed troubleshooting via telephone and computer, provided technical product information, operating systems instructions, and product application information.
11/1999 to 06/2001
Field Service Engineer Territory and account manager GE Medical Systems City, STATE,
  • Performed preventative maintenance, repair, calibration, installation, removal and technical inspection of GE and Multi-vendor diagnostic ultrasound equipment and peripherals.
  • Also performed troubleshooting, diagnosis, repair, parts ordering and receiving, scheduling and customer service functions.
02/1996 to 11/1998
Medical Equipment Repair Technician United States Army City, STATE, South Korea
  • Supervised teams of 3-10 persons.
  • Performed preventative maintenance, repair, calibration, installation, removal, technical inspection of mechanical, electrical, electromechanical and air hydraulic, lab, X-ray and ambulatory equipment in medical, dental, optical and veterinary clinics.
  • Organized technical manuals and test equipment and ensured proper maintenance on test equipment.
  • Performed all aspects of customer service and satisfaction in person, via telephone and computer.
Education
Expected in February 2012
Paralegal Certificate:
University of Georgia - Center for Legal Studies - Athens, GA
GPA:
Legal interview, investigation and analysis, legal terminology, ethics, American judicial system, tort law, civil procedure and evidence, jury selection process and preparation of legal documents.
Expected in
Bachelor of Science of Criminal Justice: Forensic Psychology
- ,
GPA:
Forensic Psychology
Expected in October 2011
Criminal Procedure, Abnormal Psychology, Psychological Profiling, Research Methods in Criminal Justice, Supervisory Practices in Criminal Justice, Ethic s, Criminal Investigation and Crisis Intervention:
Kaplan University - Davenport, IA
GPA:
Expected in
Associate of Science: Criminal Justice
- ,
GPA:
Criminal Justice
Expected in
Associate of Science: Psychology
- ,
GPA:
Psychology
Expected in May 2006
Constitutional Law, Criminal Law, Criminology, Corrections, Sociology, Psychology, and Human Development.:
College of Coastal Georgia - Brunswick, GA
GPA:
Expected in May 1996
United States Army Biomedical Equipment Repair Certificate -:
- ,
GPA:
Expected in February 1997
- United State Army:
- ,
GPA:
Skills
Army, basic, calibration, clerical, interpersonal skills, credit, Criminal Justice, Crisis Intervention, clients, customer service, diagnosis, documentation, Equipment Repair, filling, forms, inspection, insurance, inventory, invoicing, Law, Legal, legal documents, loss prevention, mechanical, Excel, office, Outlook, PowerPoint, Microsoft Word, operating systems, Paralegal, peripherals, cameras, police, presentations, Psychology, Public Safety, quality, receiving, Research, routing, safety, sales, scheduling, supervisor, Supervisory, Technical support, technical manuals, telephone, telephone etiquette, Phone, Telephone Skills, test equipment, troubleshooting, ultrasound, warrants, weighing, X-ray

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Georgia - Center for Legal Studies
  • Kaplan University
  • College of Coastal Georgia

Job Titles Held:

  • Quality Assurance Specialist
  • Telephone Claims Representative
  • Customer Service Representative Account Manager
  • Crime Scene Technician
  • Loss Prevention Officer and Supervisor
  • Technical Support Specialist
  • Field Service Engineer Territory and account manager
  • Medical Equipment Repair Technician

Degrees

  • Paralegal Certificate
  • Bachelor of Science of Criminal Justice
  • Criminal Procedure, Abnormal Psychology, Psychological Profiling, Research Methods in Criminal Justice, Supervisory Practices in Criminal Justice, Ethic s, Criminal Investigation and Crisis Intervention
  • Associate of Science
  • Associate of Science
  • Constitutional Law, Criminal Law, Criminology, Corrections, Sociology, Psychology, and Human Development.
  • United States Army Biomedical Equipment Repair Certificate -
  • - United State Army

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: