Proficient in all Microsoft applications, Lotus Notes, Imaging, CSPro, Microsoft Outlook, Microsoft Lync, Genesys, NICE system, CCPulse, Lotus Sametime, Nucleus, 360 Absence Solutions Platform, TBA Navigator and Internet Explorer. Typing skills of at least 40 WPM. People skills: advanced problem-solving, great organizational skills, professional and friendly, careful and active listener.
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