quality assurance specialist resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Professional Representative with over 20 years of experience in Customer Service and Account Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Sound Quality Management Techniques
  • Call Volume Analysis
  • Team Management
  • Team Building
  • Customer Service
  • Problem Resolution
  • Process Improvement
Work History
Quality Assurance Specialist, 09/2016 to 12/2018
AmericorpsStockton, CA,
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Created and revised logic and accuracy testing procedures to optimize company data accuracy.
  • Studied and educated end-users on various uses of software and hardware and how to optimize general use.
  • Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Fixed down loads Issues effectively using software and listening skill of the customers calls, increasing productivity and boosting workflows.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Office Administrative Assistant, 09/2014 to 09/2018
Ace HardwareAntioch, IL,
  • Received and routed business correspondence to correct departments and staff members.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Accounting Manager, 01/2011 to 05/2014
Adicet Bio, Inc.Boston, MA,
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
  • Addressed and resolved complex and unexpected variances.
School Teacher, 02/2001 to 01/2011
Phoenix Children's HospitalLas Vegas, NV,
  • Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
  • Fostered positive and pleasant classroom culture while maintaining learning development goals
  • Fostered student curiosity and interest in learning through hands-on activities and field trips
  • Developed positive rapport with students of various and diverse backgrounds
  • Provided warm, supportive environment for developing academic, social and emotional growth
  • Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students
  • Monitored completed student material for evidence of cheating, plagiarism or other wrongdoing
  • Distributed and collected classroom materials such as worksheets, quizzes and tests
  • Developed communicative relationships with students and parents to support learning
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
  • Used learning stations to incorporate colors, shapes and textures to help students develop communication skills, and build relationships
  • Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff
  • Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns
High School Diploma: , Expected in 05/1980 to Coronado High School - El Paso, TX
Associate of Science: Early Childhood Education, Expected in 04/2008 to Albany Technical College - Albany, GA
Bachelor of Science: Early Childhood Education, Expected in 04/2010 to Southwest Technical College - Americus GA,

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Resume Overview

School Attended

  • Coronado High School
  • Albany Technical College
  • Southwest Technical College

Job Titles Held:

  • Quality Assurance Specialist
  • Office Administrative Assistant
  • Accounting Manager
  • School Teacher


  • High School Diploma
  • Associate of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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