Quality Assurance Specialist resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Professional Representative with over 20 years of experience in Customer Service and Account Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Sound Quality Management Techniques
Call Volume Analysis
Team Management
Team Building
Customer Service
Problem Resolution
Process Improvement
Work History
Quality Assurance Specialist, 09/2016 to 12/2018 Americorps – Stockton, CA,
Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Created and revised logic and accuracy testing procedures to optimize company data accuracy.
Studied and educated end-users on various uses of software and hardware and how to optimize general use.
Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
Educated employees on specific QA standards and confirmed maintenance of standards.
Fixed down loads Issues effectively using software and listening skill of the customers calls, increasing productivity and boosting workflows.
Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
Office Administrative Assistant, 09/2014 to 09/2018 Ace Hardware – Antioch, IL,
Received and routed business correspondence to correct departments and staff members.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Kept reception area clean and neat to give visitors positive first impression.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Transferred and directed phone calls, guests and mail to correct staff members.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Accounting Manager, 01/2011 to 05/2014 Adicet Bio, Inc. – Boston, MA,
Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
Addressed and resolved complex and unexpected variances.
School Teacher, 02/2001 to 01/2011 Phoenix Children's Hospital – Las Vegas, NV,
Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth
Fostered positive and pleasant classroom culture while maintaining learning development goals
Fostered student curiosity and interest in learning through hands-on activities and field trips
Developed positive rapport with students of various and diverse backgrounds
Provided warm, supportive environment for developing academic, social and emotional growth
Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students
Monitored completed student material for evidence of cheating, plagiarism or other wrongdoing
Distributed and collected classroom materials such as worksheets, quizzes and tests
Developed communicative relationships with students and parents to support learning
Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
Used learning stations to incorporate colors, shapes and textures to help students develop communication skills, and build relationships
Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff
Maintained student portfolios used for monitoring skills assessments and work samples needed for promotion and to monitor areas needing improvement
Worked one-on-one with students to determine strengths, weaknesses, and learning patterns
Education
High School Diploma: , Expected in 05/1980 Coronado High School - El Paso, TX GPA:
Associate of Science: Early Childhood Education, Expected in 04/2008 Albany Technical College - Albany, GA GPA:
Bachelor of Science: Early Childhood Education, Expected in 04/2010 Southwest Technical College - Americus GA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.