Quality Assurance Specialist Resume Example AMERICAN BLUE RIBBON HOLDINGS

QUALITY ASSURANCE SPECIALIST

Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills

Quality Assurance and Control
Supply Chain Management
Process Improvement
Project Planning and Development
Customer Service Management

Software / Systems

Microsoft Office
Manugistics
ESHA

Work History

Quality Assurance Specialist, 09/2012 to Current
AMERICAN BLUE RIBBON HOLDINGS – Nashville, TN

Provide Quality Assurance support to 5 restaurant concepts; ensuring that the products purchased for use within the restaurants, perform according to manufacturer product specifications.
Investigate product complaints through on-site plant visits and proceed with supplier negotiations for corrective action.
Diagnose quality issues from guest and restaurant operations feedback; work with suppliers to remedy issues.
Create reports to communicate issues and their resolution to Concept, Culinary and Supply Chain Senior Managers.
Coordinate and execute product cuttings, through random sampling of all categories of food products served to ABRH guests across the 5 restaurant concepts.
Record, analyze data and communicate results from product cuttings to suppliers for corrective action as needed.
Review and approve supplier documents for accuracy, completeness and compliance to regulatory requirements.

Food Technologist, 03/2012 to 08/2012
ADMIRATION FOODS – Nashville, TN

Lead product design, development and implementation of product solutions for Private Label and Food Service clients.
Developed new products by working with client reps to identify consumer trends and desires to determine product design.
Conducted product benchmarking and reverse engineering of national brands to create formulas for private Label clients.
Created and maintained specifications for raw materials, recipe and quality plans throughout the pipeline process.
Manged product labeling processes to insure that all legal requirements for nutritional and ingredient declaration of finished products are met.

Assistant Store Manager, 12/2009 to 03/2012
DOLLAR GENERAL STORES – Nashville, TN

Supervised, trained and motivated store associates to ensure the highest level of customer satisfaction.
Managed daily store operations to include opening and/or closing the store, cash management, customer service, merchandising, Dollar General truck and vendor delivers, stock levels and overall appearance of the store.
Executed weekly and monthly sales and advertising programs and planograms as directed by the corporate office.
Utilized store operating system reports to analyze department key performance indicators and develop action plans to bring department and employees in line with company goals.

Product Development Technologist, 07/2008 to 10/2009
MARS PETCARE – Nashville, TN

Lead product design, development and implementation of product solutions for the Snacks & Treats Business Unit.
Assisted the lead scientist with the Pedigree Denta Stix All Natural new product launch in January 2008.
Utilized Innovation Management principles, including consumer centered design tools for new product development.
Created and maintaining specifications for raw materials, recipe and quality plans throughout the new product development process.
Provided leadership and direction to ensure product quality throughout the new product development process.
Ensured that all labeling criteria meets the legal requirements for nutritional and ingredient declaration for finished products.
Key project team member providing R&D representation on large cross-functional projects.

Snacks & Treats Logistics Manager, 04/2007 to 07/2008
MARS PETCARE – Franklin, TN

Utilized supply logistics processes to drive initiatives within the Strategic Business Unit focused on effective supply optimization.
Develop best practices that result in efficient order and supply logistics network management.
Optimized Whiskas Temptations supply network, by ensuring flexible production responsiveness with manufacturing sites and Third Party Logistics facilities, increasing casefill 8%.
Key project team member, providing capacity plans and inventory build for new product launches and sales initiatives.
Managed and reported the Production Capacity Plan to production plants, Finance, Marketing for long range planning and budgeting.
Utilize Apollo, Business Objects, NAIRDS, and Microsoft Office in the execution of duties.

Assistant Store Manager, 02/2006 to 04/2007
KROGER COMPANY – Nashville, TN

Managed store operations to include managing monthly department budgets, inventory levels, shrink, sanitation, employee hiring, training and scheduling.
Supervised, trained and motivated associates to ensure the highest level of customer service and satisfaction.
Utilized store operating system reports to analyze department key performance indicators and develop action plans to bring department and employees in line with company goals.
Worked with store and local union representatives to negotiate and settle employee / management labor disputes.

Animal Care Specialist, 12/2003 to 01/2006
Self Employed – Nashville, TN

Salon Manager at Pet Resorts of America
Developed and executed promotional plans to grow client base.
Increased grooming revenue by 10%.
Pet Stylist for all dog breeds - The Farm at Natchez Trace; Pet Resorts; Nippers Corner Pet Medical Center.

Supply Chain Manager, 04/2001 to 08/2003
KRAFT FOODS – Rye Brook, NY

Coordinated the execution of logistics programs, processes and initiatives that impact financial, operational and service results for Jello, Cream of Wheat and Knox brands.
Participated in consensus forecasting with Sales and Marketing to determine the Operational Budget and Revised Forecasts to fulfill national inventory targets and case fill rate of 98.5%.
Utilized eCLIPS capacity planning tool to provide long-range production schedules to the Dover and Minneapolis production facilities that maximizes resource utilization.
Provided Logistics project leadership in the introduction of new product concepts, development, and package design changes by coordinating product planning with R&D, Quality, Consumer Promotions, Creative Services, Purchasing, Manufacturing and Inventory Planning.
Provided direction to plants and mixing centers to help resolve any inventory prioritization disputes.

Product Supply Planner, 06/2000 to 04/2001
KRAFT FOODS – Rye Brook, NY

Coordinated Demand Planning and Plant Production Planning to match supply with demand. Utilized Forecast Analysis to appropriately manage long term strategic planning for Jello, Cream of Wheat and Knox brands.
Developed finite production schedules that maximize resource utilization in conjunction with manufacturing facilities.
Formulated packaging material requirements to support on-going plant production at optimal cost.
Supported new product development, concepts and/or packaging design changes by coordinating product planning with R&D/QA, Consumer Promotions, Creative Services, Purchasing, Manufacturing and Demand Planning.
Reviewed finished goods inventory versus scheduled production and recommend specific inventory rebalancing opportunities to Demand Planners to reduce obsolescence, while avoiding out-of-stock situations.

Education

MBA: Operations Management, Lewis University - Romeoville, Illinois
Operations Management

Master of Science: Food Science & Nutrition, 1988
Tuskegee University - Tuskegee, Alabama
Food Science and Nutrition

BS: Animal Science, Tuskegee University - Tuskegee, Alabama
Animal Science

Master of Science: Food Science & Nutrition, 1988
Tuskegee University - Tuskegee, AL

Bachelor of Science: Animal Science, 1985
Tuskegee University - Tuskegee, AL
Animal Science

Skills

advertising, Apollo, budgeting, budgets, Budget, Business Objects, business planning, business plans, capacity planning, cash management, closing, Concept, client, clients, customer satisfaction, customer service, product design, direction, driving, Finance, financial, forecasting, functional, hiring, Innovation, inventory management, Inventory, invoicing, leadership, legal, Logistics, managing, Manugistics, market, Marketing, materials, Materials Management, meetings, merchandising, Microsoft Office, office, 98, Natural, negotiations, network management, network, new product development, operating system, optimization, order management, package design, packaging design, packaging, product planning, pricing, processes, procurement, project leadership, Purchasing, Quality, QA, quality control, receiving, research, retail, safety, Sales, SAP, scheduling, Shipping, Strategic, strategic planning, Supply Chain, TQM, Transportation, Warehousing

Resume Overview

Companies Worked For:

AMERICAN BLUE RIBBON HOLDINGS
ADMIRATION FOODS
DOLLAR GENERAL STORES
MARS PETCARE
KROGER COMPANY
Self Employed
KRAFT FOODS

School Attended

Lewis University
Tuskegee University

Job Titles Held:

Quality Assurance Specialist
Food Technologist
Assistant Store Manager
Product Development Technologist
Snacks & Treats Logistics Manager
Animal Care Specialist
Supply Chain Manager
Product Supply Planner

Degrees

MBA : Operations Management ,
Master of Science : Food Science & Nutrition , 1988
BS : Animal Science ,
Master of Science : Food Science & Nutrition , 1988
Bachelor of Science : Animal Science , 1985

Quality Assurance Specialist Resume Example

Resume Score: 90%

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