Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Quality Assurance and Control
Supply Chain Management
Project Planning and Development
Customer Service Management
Software / Systems
Microsoft Office Manugistics ESHA
Quality Assurance Specialist, 09/2012 to Current AMERICAN BLUE RIBBON HOLDINGS – Nashville, TN
Provide Quality Assurance support to 5 restaurant concepts; ensuring that the products purchased for use within the restaurants, perform according to manufacturer product specifications.
Investigate product complaints through on-site plant visits and proceed with supplier negotiations for corrective action.
Diagnose quality issues
from guest and restaurant operations feedback; work with suppliers to remedy issues.
Create reports to communicate issues and their resolution to Concept, Culinary and Supply Chain Senior Managers.
Coordinate and execute product cuttings, through random sampling of all categories of food products served to ABRH guests across the 5 restaurant concepts.
Record, analyze data and communicate results from product cuttings to suppliers for corrective action as needed.
Review and approve supplier documents for accuracy, completeness and compliance to regulatory requirements.
Food Technologist, 03/2012 to 08/2012 ADMIRATION FOODS – Nashville, TN
Lead product design, development and implementation of product solutions for Private Label and Food Service clients.
Developed new products by working with client reps to identify consumer trends and desires to determine product design.
Conducted product benchmarking and reverse engineering of national brands to create formulas for private Label clients.
Created and maintained specifications for raw materials, recipe and quality plans throughout the pipeline process.
Manged product labeling processes to insure that all legal requirements for nutritional and ingredient declaration of finished products are met.
Assistant Store Manager, 12/2009 to 03/2012 DOLLAR GENERAL STORES – Nashville, TN
Supervised, trained and motivated store associates to ensure the highest level of customer satisfaction.
Managed daily store operations to include opening and/or closing the store, cash management, customer service, merchandising, Dollar General truck and vendor delivers, stock levels and overall appearance of the store.
and monthly sales and advertising programs and planograms as directed by the corporate office.
Utilized store operating system reports to analyze department key
performance indicators and develop action plans to bring department and
employees in line with company goals.
Product Development Technologist, 07/2008 to 10/2009 MARS PETCARE – Nashville, TN
Lead product design, development and implementation of product solutions for the Snacks & Treats Business Unit.
Assisted the lead scientist with the Pedigree Denta Stix All Natural new product launch in January 2008.
Utilized Innovation Management principles, including consumer centered design tools for new product development.
Created and maintaining specifications for raw materials, recipe and quality plans throughout the new product development process.
Provided leadership and direction to ensure product quality throughout the
new product development
Ensured that all labeling criteria meets the legal requirements for nutritional and ingredient declaration for finished products.
Key project team member providing R&D representation on large cross-functional projects.
Snacks & Treats Logistics Manager, 04/2007 to 07/2008 MARS PETCARE – Franklin, TN
Utilized supply logistics processes to drive initiatives within the Strategic Business Unit focused on effective supply optimization.
Develop best practices that result in efficient order and supply logistics network management.
Optimized Whiskas Temptations supply network, by ensuring flexible production responsiveness with manufacturing sites and Third Party Logistics facilities, increasing casefill 8%.
Key project team member, providing capacity plans and inventory build for new product launches and sales initiatives.
Managed and reported the Production Capacity Plan to production plants, Finance, Marketing for long range planning and budgeting.
Utilize Apollo, Business Objects, NAIRDS, and Microsoft Office in the execution of duties.
Assistant Store Manager, 02/2006 to 04/2007 KROGER COMPANY – Nashville, TN
Managed store operations to include managing monthly department budgets, inventory levels, shrink, sanitation, employee hiring, training and scheduling.
Supervised, trained and motivated associates to ensure the highest level of customer service and satisfaction.
Utilized store operating system reports to analyze department key performance indicators and develop action plans to bring department and employees in line with company goals.
Worked with store and local union representatives to negotiate and settle employee / management labor disputes.
Animal Care Specialist, 12/2003 to 01/2006 Self Employed – Nashville, TN
Salon Manager at Pet Resorts of America
Developed and executed promotional plans to grow client base.
Increased grooming revenue by 10%.
Pet Stylist for all dog breeds - The Farm at Natchez Trace; Pet Resorts; Nippers Corner Pet Medical Center.
Supply Chain Manager, 04/2001 to 08/2003 KRAFT FOODS – Rye Brook, NY
Coordinated the execution of logistics programs, processes and initiatives that impact financial, operational and service results for Jello, Cream of Wheat and Knox brands.
Participated in consensus forecasting with Sales and Marketing to determine the Operational Budget and Revised Forecasts to fulfill national inventory targets and case fill rate of 98.5%.
Utilized eCLIPS capacity planning tool to provide long-range production schedules to the Dover and Minneapolis production facilities that maximizes resource utilization.
Provided Logistics project leadership in the introduction of new product concepts, development, and package design changes by coordinating product planning with R&D, Quality, Consumer Promotions, Creative Services, Purchasing, Manufacturing and Inventory Planning.
Provided direction to plants and mixing centers to help resolve any inventory prioritization disputes.
Product Supply Planner, 06/2000 to 04/2001 KRAFT FOODS – Rye Brook, NY
Coordinated Demand Planning and Plant Production Planning to match supply with demand. Utilized Forecast Analysis to appropriately manage long term strategic planning for Jello, Cream of Wheat and Knox brands.
Developed finite production schedules that maximize resource utilization in conjunction with manufacturing facilities.
Formulated packaging material requirements to support on-going plant production at optimal cost.
Supported new product development, concepts and/or packaging design changes by coordinating product planning with R&D/QA, Consumer Promotions, Creative Services, Purchasing, Manufacturing and Demand Planning.
Reviewed finished goods inventory versus scheduled production and recommend specific inventory rebalancing opportunities to Demand Planners to reduce obsolescence, while avoiding out-of-stock situations.
MBA: Operations Management, Lewis University - Romeoville, Illinois Operations Management
Master of Science: Food Science & Nutrition, 1988 Tuskegee University - Tuskegee, Alabama Food Science and Nutrition
BS: Animal Science, Tuskegee University - Tuskegee, Alabama Animal Science
Master of Science: Food Science & Nutrition, 1988 Tuskegee University - Tuskegee, AL
Bachelor of Science: Animal Science, 1985 Tuskegee University - Tuskegee, AL Animal Science