Quality Assurance Specialist resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Overview
Committed, client focused professional with 5 years of home visiting experience and almost 9 years of quality assurance experience. Proven to be dedicated, dependable and flexible with the ability to adapt to changes within the work environment.
Core Qualifications
Five years of home visiting experience within a home visiting program
Trained in the use of the Parents as Teachers curriculum
Quality Assurance experience
Excellent team player
Interpersonal, oral and written skills
Previous community outreach experience
Education
St. Leo University, Expected in 2010 ā āMBA:Health Care Management - GPA:
St. Leo University, Expected in 2006 ā āBachelor of Arts:Health Care Management - GPA:
St. Johns River Community College, Expected in 2012 ā ā:Educators Preparation Institute Program - GPA:
Experience
Amerit Fleet Solutions - Quality Assurance Specialist Van Nuys, CA, 02/2013 - CurrentCoordinates and implements the Quality Assurance Program for the Healthy Start Program (16 counties within the Coalition). Ā Conducts Site Visits and Exits with Healthy Start providers to discuss yearly Quality Assurance review findings. Provides technical assistance as needed. Ā Reviews monthly and quarterly reports received from Healthy Start providers and provides feedback as needed. Ā Coordinates yearly Healthy Start provider trainings.
WellFlorida Council - MomCare Program Coordinator City, STATE, 09/2012 - 02/2013Implemented/coordinated various aspects of the MomCare Program. Ā Developed local policies and procedures for the program. Ā Monitored daily staff activities within the program. Ā Completed Quality Assurance activities within the program. Ā Was responsible for teaching new staff how to successfully provide services to clients in the MomCare Program. Ā Worked independently with little direct supervision and acted as liaison between staff and the supervisor of the program.
Bradford County Health Department - Human Services Program Specialist, Healthy Start City, STATE, 10/2008 - 09/2012Provided case management and educational information to Healthy Start clients. Ā (Provided parenting education, smoking cessation, women's health information and breastfeeding information - other information provided as needed).
Bradford County Health Department - Business Manager II and Administrative Assistant City, STATE, 05/1994 - 10/2008Managed Bradford and Union County Health Departments with the oversight of the Fiscal, Budget, Administrative and General Services functions.
Skills
Program management experience, organizational skills, computer skills, time management skills, multi-tasking skills, staff management experience
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