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Quality Assurance Specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Overview
Committed, client focused professional with 5 years of home visiting experience and almost 9 years of quality assurance experience. Proven to be dedicated, dependable and flexible with the ability to adapt to changes within the work environment.
Core Qualifications
  • Five years of home visiting experience within a home visiting program
  • Trained in the use of the Parents as Teachers curriculum
  • Quality Assurance experience
  • Excellent team player
  • Interpersonal, oral and written skills
  • Previous community outreach experience
Education
St. Leo University , Expected in 2010 MBA : Health Care Management - GPA :
St. Leo University , Expected in 2006 Bachelor of Arts : Health Care Management - GPA :
St. Johns River Community College , Expected in 2012 : Educators Preparation Institute Program - GPA :
Experience
Amerit Fleet Solutions - Quality Assurance Specialist
Van Nuys, CA, 02/2013 - Current
Coordinates and implements the Quality Assurance Program for the Healthy Start Program (16 counties within the Coalition).  Conducts Site Visits and Exits with Healthy Start providers to discuss yearly Quality Assurance review findings. Provides technical assistance as needed.  Reviews monthly and quarterly reports received from Healthy Start providers and provides feedback as needed.  Coordinates yearly Healthy Start provider trainings.
WellFlorida Council - MomCare Program Coordinator
City, STATE, 09/2012 - 02/2013
Implemented/coordinated various aspects of the MomCare Program.  Developed local policies and procedures for the program.  Monitored daily staff activities within the program.  Completed Quality Assurance activities within the program.  Was responsible for teaching new staff how to successfully provide services to clients in the MomCare Program.  Worked independently with little direct supervision and acted as liaison between staff and the supervisor of the program.
Bradford County Health Department - Human Services Program Specialist, Healthy Start
City, STATE, 10/2008 - 09/2012
Provided case management and educational information to Healthy Start clients.  (Provided parenting education, smoking cessation, women's health information and breastfeeding information - other information provided as needed).
Bradford County Health Department - Business Manager II and Administrative Assistant
City, STATE, 05/1994 - 10/2008
Managed Bradford and Union County Health Departments with the oversight of the Fiscal, Budget, Administrative and General Services functions.
Skills
Program management experience, organizational skills, computer skills, time management skills, multi-tasking skills, staff management experience

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Resume Overview

School Attended

  • St. Leo University
  • St. Leo University
  • St. Johns River Community College

Job Titles Held:

  • Quality Assurance Specialist
  • MomCare Program Coordinator
  • Human Services Program Specialist, Healthy Start
  • Business Manager II and Administrative Assistant

Degrees

  • MBA
  • Bachelor of Arts

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