Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Methodical Quality Assurance Specialist experienced in accuracy and decreasing potential errors. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Expert Salesforce Marketing Cloud user.

  • Salesforce Marketing Cloud
  • Quality Assurance
  • ECommerce
  • Email Marketing Campaigns
  • Copy Editing & Proofreading
  • Marketing & Advertising
  • Salesforce Marketing Cloud
  • Email Deployment
  • Newsletters & Publications
  • Content Management & Strategy
  • Automation knowledge
  • Publications
  • Newsletters
  • Excellent communication
  • Collaboration
  • Quality assurance
  • Copy Editing
  • Relationship development
  • Database maintenance
  • Documentation skills
  • Salesforce CRM
  • MS Office
  • Strategic planning
  • Workflow
  • Problem-solving skills
  • Process improvement
  • Scheduling
  • Organization
Work History
Quality Assurance Specialist, 01/2017 - Current
Ability Network Minneapolis, MN,
  • Collaborate with team of specialists with the goal of adhering to email best practices and ensuring accuracy and timeliness of email deployments.
  • Deliver quality assurance reviews, input, and other support by developing, coding, and launching Salesforce Marketing Cloud email, SMS campaigns, and landing pages.
  • Review creative content, Litmus rendering, and audience and send configuration to confirm flawless execution.
  • Document inconsistencies, customer-specific processes, and provide feedback to other team members for corrections.
  • Improve and maintain quality assurance documentation, tools, and resources.
  • Compose test scripts from user stories for Salesforce CRM.

Key Accomplishments:.

  • Reduced number of potential errors to be sent to client for final approval by adding extra steps to QA checklist process for reviewing deployment details prior to client submission.
  • Saved at least 15 minutes for each multi-version step during deployment setups by suggesting clicking on "duplicate" option instead of creating each version every time.
  • Attained flawless execution by reviewing creative content, rendering for audience, and deployment configuration.
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Deployment Specialist, 04/2015 - 01/2017
Dominion Enterprises Glendale, AZ,
  • Directed subscriber data, import and segmentation using Salesforce Marketing Cloud tools, database filters, and queries.
  • Scheduled campaigns for deployment in Salesforce Marketing Cloud Automation Studio, and provided deployment detail communications to customer.

Key Accomplishments:.

  • Boosted efficiency and ensured timely campaign deployment by creating deployment setup before receiving request and being prepared ahead of schedule.
  • Achieved accuracy and timeliness of email deployments by coordinating with quality assurance specialists to conduct quality assurance reviews and other activities.
  • Created checklists on deployment setup workflow for each business unit saving time by guiding coverage or new hires on how things were created.
Email Marketing Specialist, 03/2005 - 04/2015
Intelerad Medical Systems Saint Louis, MO,
  • Enforced best practices among all parties involved in newsletter process.
  • Coordinated with editors and advertising department to synchronize newsletters, eCommerce promotions, and third-party emails.
  • Oversaw user access within Salesforce Marketing Cloud and provided appropriate permissions.
  • Imported and updated email address attributes for distribution system.
  • Maintained content folder structure for email distribution system.
  • Presented cross-promotion opportunities to external clients and sales team for utilization in newsletters.

Key Accomplishments:.

  • Saved significant time in marketing email deployment and setup within by independently arranging filters to query data in automations.
  • Deployed 230M emails and 40-80 email campaigns daily while working with Salesforce Marketing Cloud application in September 2010.
  • Scheduled, copy edited, prepared, and deployed newsletters from 100+ specific publication lists.
High School Diploma: , Expected in
Northwest High School - Cincinnati, OH
  • Salesforce Marketing Cloud Email Specialist Certified
  • Salesforce Certified Administrator
  • Salesforce Sales Cloud Certified
  • Salesforce Service Cloud Certified
  • Honorary Trailhead Ranger
  • Honorary Trailhead Double Star Ranger
  • Honorary Trailhead Triple Star Ranger
  • Boosted accuracy and decreased potential errors before sending to client by inserting additional steps into QA checklist.
  • Increased efficiency and delivered timely campaign deployment by proactively creating deployment setup.
  • Executed 230M email deployments and up to 80 email campaigns daily using Salesforce Marketing Cloud.

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  • Quality Assurance Specialist
  • Deployment Specialist
  • Email Marketing Specialist


  • High School Diploma

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