Methodical Quality Assurance Specialist experienced in accuracy and decreasing potential errors. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Expert Salesforce Marketing Cloud user.
Collaborate with team of specialists with the goal of adhering to email best practices and ensuring accuracy and timeliness of email deployments.
Deliver quality assurance reviews, input, and other support by developing, coding, and launching Salesforce Marketing Cloud email, SMS campaigns, and landing pages.
Review creative content, Litmus rendering, and audience and send configuration to confirm flawless execution.
Document inconsistencies, customer-specific processes, and provide feedback to other team members for corrections.
Improve and maintain quality assurance documentation, tools, and resources.
Compose test scripts from user stories for Salesforce CRM.
Key Accomplishments:.
Reduced number of potential errors to be sent to client for final approval by adding extra steps to QA checklist process for reviewing deployment details prior to client submission.
Saved at least 15 minutes for each multi-version step during deployment setups by suggesting clicking on "duplicate" option instead of creating each version every time.
Attained flawless execution by reviewing creative content, rendering for audience, and deployment configuration.
Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
Deployment Specialist, 04/2015 - 01/2017 Dominion Enterprises – Glendale, AZ,
Directed subscriber data, import and segmentation using Salesforce Marketing Cloud tools, database filters, and queries.
Scheduled campaigns for deployment in Salesforce Marketing Cloud Automation Studio, and provided deployment detail communications to customer.
Key Accomplishments:.
Boosted efficiency and ensured timely campaign deployment by creating deployment setup before receiving request and being prepared ahead of schedule.
Achieved accuracy and timeliness of email deployments by coordinating with quality assurance specialists to conduct quality assurance reviews and other activities.
Created checklists on deployment setup workflow for each business unit saving time by guiding coverage or new hires on how things were created.
Email Marketing Specialist, 03/2005 - 04/2015 Intelerad Medical Systems – Saint Louis, MO,
Enforced best practices among all parties involved in newsletter process.
Coordinated with editors and advertising department to synchronize newsletters, eCommerce promotions, and third-party emails.
Oversaw user access within Salesforce Marketing Cloud and provided appropriate permissions.
Imported and updated email address attributes for distribution system.
Maintained content folder structure for email distribution system.
Presented cross-promotion opportunities to external clients and sales team for utilization in newsletters.
Key Accomplishments:.
Saved significant time in marketing email deployment and setup within by independently arranging filters to query data in automations.
Deployed 230M emails and 40-80 email campaigns daily while working with Salesforce Marketing Cloud application in September 2010.
Scheduled, copy edited, prepared, and deployed newsletters from 100+ specific publication lists.
Education
High School Diploma: , Expected in - Northwest High School - Cincinnati, OH GPA:
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