Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Performance Profile Experienced in quality assurance and poultry production with 18 years of experience geared toward driving sustainable results while increasing productivity. Customer focused professional with a strong work ethic. Management qualifications in continuous improvement, team development and process improvement. Always demonstrating a positive, friendly, and helpful attitude: Professional Core Competencies Microsoft Office - Word, Excel, Publisher, PowerPoint ~ Customer Service ~ Organization & Administration ~ Time & Task Management ~Event & Meeting Coordination ~ Budgeting, Oral & Written Communications

  • Supervised 70-80 technicians, excellent problem solver, Troubleshooter, Forklift Operator, Inspector, Basic Computer, Pallet Jack
  • Team development
  • Professional and mature
  • Customer service oriented
  • Time management
  • Certified Pallet jack/ forklift operator and trainer
  • Basic
  • Competitive
  • Customer service
  • Documentation
  • Forklift Operator
  • Forklifts
  • Human resources
  • Inventory control
  • Inventory
  • Team development
  • Materials
  • Meetings
  • Pallet Jack
  • Personnel
  • Policies
  • Positioning
  • Problem solver
  • Producing
  • Quality
  • Quality Assurance
  • Quality control
  • Reporting
  • Safety
  • Supervisor
  • Supervising
  • Tables
  • Time management
  • Trainer
  • Materials inspection
  • Correction action planning
  • Microsoft Outlook, Word and Excel expertise
05/2019 to Current Quality Assurance Specialist Ability Network | Minneapolis, MN,
  • Initiated change management practices that created new revenue streams and streamlined operational efficiencies.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
05/2005 to 04/2019 Team Leader/ Production Supervisor Glanbia Plc | Ie Engineering Glanbia Ireland Commercial Ass, MI,
  • Debone Pack-out/ split and trim, Cone lines/ Wings and breast tables) Led team of 90-100 hourly associates with varying levels of experience and education.
  • Managed people and team development, quality performance, cost, service and safety.
  • Developed individuals and the team to solve routine operational issues.
  • Responsible for ensuring each associate can properly and safely cut 1—15 pieces per minute.
  • Trained team to achieve established performance targets.
  • Organized and facilitated team meetings utilizing the CI performance process.
  • Creates and implements with management approval, new ideas and methods to improve production efficiencies, CSI, QI, Safety Scorecard.
  • Supervises production staff to ensure product quality and integrity, and ensures all finished product meets or exceeds customer requirements.
  • Responsible for yield loss, meat of floor and waste efforts on 3rd shift.
  • Manage daily operations and production in areas of Debone department at a chicken processing plant which produces approximately an average of 1.3 million lbs of breast meat and wings weekly and services Chic-fil-a, Publix, Costco, Walmart, Little Cesar and others.
  • Operations include but are not limited to supervising personnel, maintaining U.S.D.A.
  • Quality Assurance, and plant management standards on quality, production safety, ergonomics, and human resources.
  • Supervise approximately 78 employees.
  • Responsible for equipment worth approximately $750,000.
  • Ensure Debone process is managed producing a high quality product according to product specifications that meets or exceeds customer expectations.
  • Ensure Breast Debone run efficiently, resulting in low cost operation with competitive level of productivity.
  • Eliminate waste and condemnations by maintaining a smooth process flow.
  • Ensure removal of all defects from the breast by generating the least possible downgrades and trim.
04/2001 to 05/2005 Production Supervisor Michael Foods Inc | Britt, IA,
  • (Breast tables/ Auto –debone and Tenders) Lead a team of 40-50 technicians to operate forklifts to move product, equipment and materials throughout the 2nd Processing Debone department.
  • Monitoring the positioning of pack jacks, lifting platform and lifting device under, over, and load pallets, skids, boxes, products and materials and transports load to designated area.
  • Unloads and stacks materials.
  • Inventory materials on work flow and supply workers with materials/ products as needed.
  • Maintain the proper cleanliness of the wip cooler inventory.
  • Perform temperature checks.
  • Maintain inventory control.
  • Administer the production time effectively to comply with the department schedule compliance.
  • Improve cone lines quality performance resulting in low bones per 1000 lbs.
  • Maintain a competitive boneless yield by performing good quality cuts.
  • Report all material and dry goods flow with yields and loss information.
  • Report equipment problems and requisitions for materials and supplies.
  • Interact with various departments to provide recommendations for production process, material handling and reporting improvement.
  • Support certification process by providing assistance and techniques to cutters to ensure they meet required qualifications.
  • Review applications and resumes of interested applicants to make qualification determination.
  • Interview qualified applicants for further qualification determination and was responsible for selecting the highest qualified candidates.
03/1999 to 04/2001 Quality Assurance Technician Tyson Foods | City, STATE,
  • Ensuring quality assurance is maintained throughout further processing.
  • Assuring all machines are 100% inspected before the process begins.
  • Checking to assure all temperatures is in compliance with HACCP plan.
  • Ensuring proper amount of chlorine is maintained throughout water system.
  • Assessing customer requirements and ensuring these are met.
  • Interpret and enforce quality control rules, regulations and procedures.
  • Responsible for a setting up 1st Processing USDA lift stands for full shift from a standing position, and regularly climbs and descends stairs.
  • Check temperatures and documentation other duties as assigned by the supervisor.
  • Comply with Company Policies and Procedures.
Education and Training
Expected in 1998 Stage Door International Riverdale, Ga. | , , GPA:
Expected in 1996 High School Diploma | Wilcox County High School, Rochelle, Georgia GPA:
Expected in 07/2020 Associate of Science | Business Administration And Management Colorado Technical University, Colorado Springs, CO GPA:
Activities and Honors

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School Attended

  • Wilcox County High School
  • Colorado Technical University

Job Titles Held:

  • Quality Assurance Specialist
  • Team Leader/ Production Supervisor
  • Production Supervisor
  • Quality Assurance Technician


  • Stage Door International Riverdale, Ga.
  • High School Diploma
  • Associate of Science

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