quality assurance specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

To gain a position with growth opportunities with allow me to use my work experiences, skills, and knowledge to work with a great variety of people.

  • Microsoft, Powerpoint, Adobe workshop, Spreadsheet,
  • Excel
  • Analytical thinking & planning
  • Problem Solving
  • Excellent teamwork
  • Self motivated
  • Organization & prioritization skills
  • Project management; influencing, leading, negotiation
  • And delegating
  • Check processing
  • Report analysis
  • Sensitive material handling
  • Back office operations
  • Program file distribution
  • Recordkeeping and bookkeeping
  • Data entry documentation
  • Records management systems
  • Invoicing and billing
  • File and data retrieval systems
  • Data evaluation
  • Clerical support
  • Customer relations
  • Call Center Operations
  • Quality control
  • Project management
  • Quality Assurance
  • Communication proficiency
  • Correction plans
Quality Assurance Specialist, 10/2021 - Current
Biotelemetry, Inc. Rockville, MD,
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Generated performance reports to outline quality management effectiveness and achieve goals.
  • Produced thorough coaching reports detailed findings and proposed recommendations.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Collaborated with management to discuss effective plans for resolving major quality problems.
Customer Support Billing Specialist, 03/2020 - 10/2021
Sp Plus Corporation Salt Lake City, UT,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced, High call volume environment
  • Processed customer account changes with proprietary software.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Process customer payments.
  • Calculated discounts, percentage allocations and credits.
  • Investigated and resolved issues to maintain billing accuracy.
Customer Service Representative, 08/2016 - 09/2019
Stantec Inc. Fairmont, WV,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Project Management Assistant, 06/2014 - 07/2016
Whitestone Construction City, STATE,
  • Provided administrative support to the PM of a multinational company to oversee heavy calendar management, travel arrangements and expense reports
  • Utilized excellent customer service to schedule and coordinate appointments via, phone, text, and emails.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Prepare, proofread, edit and finalize incoming and outgoing documents and reports.
  • Monitored design processes from conceptual phase through construction.
  • Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Compiled and tracked project documents through phases with well-organized and easily accessible system.
  • Arranged charts, reports and other materials for project meetings.
Education and Training
High School Diploma: , Expected in 06/2013
Mathematics Science Research And Technology Magnet High School - Cambria Heights, NY
Status -

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Resume Overview

School Attended

  • Mathematics Science Research And Technology Magnet High School

Job Titles Held:

  • Quality Assurance Specialist
  • Customer Support Billing Specialist
  • Customer Service Representative
  • Project Management Assistant


  • High School Diploma

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