Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced Quality Control Specialist with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to problem solving. Applies excellent attention to detail and critical reasoning to successfully manage projects and tasks.

  • Collaborated with team of 20+ in the completion of QMS implementation and First Article Inspection for Boeing 787 program.
  • Managed team of 30+ production operators in refurbishment of MMIII ICBM program.
  • Active duty U.S. Navy/Marine Corps leading petty officer x 8 years.
  • Documentation
  • Verbal and Written Communication
  • Team Leadership
  • Quality Assurance Evaluation
  • Quality Control Requirements
  • Blueprint reading
  • QMS AS9100, AS9102, ISO9001
  • Microsoft: ppt, word, excell
  • Composite assembly inspection
  • Quality System Implementation
  • Information Confidentiality
  • Maintaining Quality Assurance Standards
  • Performance Monitoring
  • Aerospace Inspection
  • Correction Action Planning
  • Non-Compliance Assessment
  • Project Management
Work History
04/2011 to Current Quality Assurance Specialist Bae Systems | Bluemont, VA,
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Collected and analyzed data and initiated improvements to increase security and performance.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Liaised with vendors and end-users to uncover system optimization opportunities.
  • Fixed identified issues to improve workflows.
  • Monitored product standards and quality-control programs.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Assessed products or services to evaluate conformance with quality standards.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Conducted analyses of both in-process and completed Type materials, components and products.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Conducted data review and followed standard practices to find solutions.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
02/2006 to 10/2009 Operations Team Supervisor Northrop Grumman | Annville, PA,
  • Trained new employees on proper protocols and customer service standards.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Streamlined Type operations and budgeted effectively to decrease spending Number%.
  • Monitored over Number employees' day-to-day activities and made plans to rectify issues.
  • Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
02/1997 to 03/2005 Hospital Corpsman U.S. Navy Active Duty | City, STATE,
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
  • Stabilized serious and critical patients for transport to medical facilities with advanced care teams.
  • Maintained treatment records and reports and cared for over Number injured and sick individuals per week.
  • Rendered emergency medical treatment and administered immunization programs.
  • Transported sick and injured and conducted preliminary physical examinations.
  • Administered medical care for range of conditions and basic health concerns.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
Expected in 09/2006 Bachelor Of Applied Science | Business Management University of Phoenix, Tempe, AZ GPA:

Certifications upon request

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  • Operations Team Supervisor
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  • Bachelor Of Applied Science

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