I am seeking an opportunity
that enables me to utilize the knowledge gained in my previous experiences
while demonstrating my leadership, and communication skills. I am a dedicated
individual with a determined work ethic. I hope to find a position where I can
demonstrate my formidable capabilities, and grow professionally.
CPR/First Aid certified
12/2016 to Current
Quality assurance officerAllied universal － Charlestown, MA
• Implement strategic initiatives
• Identify opportunities to expand the business
• Ensure the safe, profitable and successful
management of all operations
• Work as a team with key management both internally
• Coordinate labor, equipment and material resource
• Develop and maintain relationships with external
suppliers and customers
• Liaise with project owners representing High
• Promote and ensure the highest quality of
materials and workmanship for our customers and clients and develop and monitor project schedules.
Advise senior management of potential problems, work interference or schedule
03/2015 to 12/2016
Site SupervisorABM － Somerville, MA
Checking and setting alarm systems.
Checking fire systems and fire equipment.
Completing reports of alarms, incidents, and complaints.
Ensuring the safety and security of guests and employees.
Ensuring the protection of property and assets.
Professionally handling all sensitive and confidential information.
Helping out the HR department in the reconciling of staff wages and payroll issues.
Immediately responding to any problems.
Providing leadership, guidance and support to security staff.
Writing clear reports and logs.Operating CCTV cameras.
02/2014 to 07/2014
Customer service Agent On Brand 24 － Beverly , MA
Ascertain the reason or problem for customer call.
Answer customer inquiries and route to appropriate person or department
Resolve customer complaints if possible or route to appropriate person.
Maintain customer records by updating account information.
Bachelor of Science: Leadership and organizational studies university of southern maine － Portland , ME, USACertificate in Leadership and organizational studies.
Master of Science: Criminal Justice Lasell College － Newton, MA, USA
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Companies Worked For:
On Brand 24
university of southern maine
Job Titles Held:
Quality assurance officer
Customer service Agent
Bachelor of Science : Leadership and organizational studies Master of Science : Criminal Justice
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