Quality Assurance Manager - Sales Resume Example
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QUALITY ASSURANCE MANAGER - SALES
Summary
Team and goal oriented. Determined Sales Manager, with strong negotiations skills, and depth knowledge within Sales and marketing. Strong leadership skills and commitment to improve team quotas, and building meaningful goals and relationships with clients. Ability to work well under pressure.
Skills
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Experience
09/2013 to 03/2020
Quality Assurance Manager - SalesCompany Name － City, State
- Monitored product trends and suggested changes.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Fielded customer complaints and rectified service issues.
- Supervised and guided inspectors, technicians and other staff.
- Appraised customers' requirements and worked to maintain high satisfaction.
- Troubleshot product issues and fixed problems.
- Managed the recruitment and hiring of new employees.
- Established procedures and quality standards.
- Reviewed current standards and policies.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
02/2011 to 08/2013
Premier Phone BankerCompany Name － City, State
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
- Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Executed financial due diligence and created valuation model to establish enterprise value and purchase price.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers
10/2007 to 06/2010
Vice President of OperationsCompany Name － City, State
- Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Delivered expert thought leadership recognized for driving process improvements.
- Coordinated work across departments to keep teams on track with company goals.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Identified client business and operational needs and introduced services to provide solutions.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Leverage expertise to devise and actualize corporate communication plans.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration
- Monitored progress by establishing plans, budgets and measuring results.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
- Elevated resource allocation, accurately controlling expenses.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Education and Training
05/1999
Bachelor of Science: Business ManagementThe University of Texas At Arlington － City, State
Some College (No Degree): Private Investigational StudiesAshworth College － City, State
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Resume Overview
School Attended
- The University of Texas At Arlington
- Ashworth College
Job Titles Held:
- Quality Assurance Manager - Sales
- Premier Phone Banker
- Vice President of Operations
Degrees
- Bachelor of Science : Business Management
Some College (No Degree) : Private Investigational Studies
