quality assurance manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Results oriented Software QA Manager with 17 years total experience, including 10 years managing large, SDLC compliant onshore and offshore QA test teams. Excellent knowledge of Quality Assurance Life Cycle, Software Development Life Cycle, and Project Management Methodologies and Procedures. Proven leadership experience with excellent record of developing and delivering quality products.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Quality Assurance Manager, 05/2007 to Current
Mantech International CorporationHenrico, VA,
  • Responsible for managing test initiatives for - open architecture platform for Financial Advisors.
  • Hired, trained and supervised team of quality assurance professionals in Concord, CA and Monterrey, Mexico.
  • Created custom reports in Microsoft Test Manager and Quality Center to monitor project progress and produce the summary of test case executions by individual team members.
  • Created templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports.
  • Created examples and instructions to accompany each template.
  • Effectively trained team members to develop and execute test cases, and provided ongoing support with training sessions and weekly status meetings.
  • Participated in product planning with members of the business team in order to represent quality in all phases of the product development.
  • Established quality metrics, managed the bug tracking process, and implemented and enforced the release process and methodology.
  • Created test strategy for Automation and Performance test engineers.
  • Facilitated communication with corporate headquarters performance team and acted as key contact for any collaboration with this team.
Quality Assurance Team Lead, 04/2000 to 04/2007
Abbott LaboratoriesOxford, MA,
  • Led testing efforts of Bank of America Direct Corporate Payments Platform.
  • Extensive knowledge of FX wires, domestic wires, drafts, ACH and bulk payment processing.
  • Effectively planned Systems Testing environments across multiple platforms to facilitate End-to-End, Unit, Integration, System, Regression and User Acceptance testing.
  • Developed test scripts and test plans to effectively test the system functionality in adherence with the requirements.
  • Conducted weekly team meetings, tracked and reported progress, and assigned balanced workloads to meet and exceed company demands.
  • Directed team members and instructed them in new technologies and test strategies.
  • Reviewed & analyzed business requirements, technical design, and Functional Specification documents and discussed them with the project team.
  • Created spreadsheets to verify foreign exchange rate calculations and spreads for different tier plans.
  • Verified correctness of the data stored in Oracle database and content of the S.W.I.F.T.
  • messages stored on the UNIX server.
  • Participated as a Test Team Lead in CMM level 2 certification.
Sr. Software Quality Assurance Engineer, 1999 to 04/2000
Elbit Systems Of AmericaJoint Base Andrews, MD,
  • Tested C++ based eWallet software under different hardware components, which included various configuration options for Card Reader device against multiple OS/browsers.
  • Validated proper synchronization of eWallet data with Personal E-Commerce Manager Project.
  • Tested the creation of the new profile accounts, modifying existing accounts, and generating custom and standard financial statements.
  • Created and maintained Image library with all possible Operating systems and browsers combination.
Software Quality Assurance Engineer, 02/1997 to 1999
Bluestar GenomicsSan Mateo, CA,
  • Responsible for manual and automated testing of GUI and functionality in scientific statistical and graphing application.
  • Tested various complex calculations in MS Excel using mathematical formulas and checked output results.
  • Participated in formal reviewing of Functional Requirements Documents and Detail Design Documents.
  • Developed and executed test cases & test scripts during System and Regression testing.
C, C++, JAVA classes: , Expected in
Algothech College - ,
UC Berkeley Extension Project Management Rockhurst University Continuing Education Center Management & Leadership Skills for 1st-Time Supervisors & Mgrs. Business Writing and Grammar Skills Bank of America Learning Center Object oriented design using UML SQL Language Unix Fundamentals Fast track to Dreamweaver In Search of Excellent Requirements Capability Maturity Model related classes Grammar Essentials for Busy Professionals Mercury Interactive Test Director 5.0 Test Director 7.0i Win Runner 6.0 Web Test
BS: Microelectronics, Expected in
Moscow Institute of Electronic Technology - ,
Automation, Browsers, Business Writing, C, C++, Capability Maturity Model, CMM, Clarify, CMS, com, CA, hardware, content, Content Management, Databases, product development, Doors, Dreamweaver, E-Commerce, Fast, Financial, financial statements, foreign exchange, Functional, GUI, HP, HTML, Image, Internet Explorer, Java, languages, Leadership Skills, Team Lead, Linux, Load Runner, Mac OS, managing, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows, Object oriented design, Operating systems, OS, Oracle, Oracle database, PHP, product planning, Programming, progress, Project Management, QTP, Quality, quality assurance, scientific, scripts, Specification, spreadsheets, SQL Server, SQL, Strategy, Test Director 5.0, Test Director 7.0, TOAD, UML, UNIX, MS Visual Basic, Microsoft Visual Studio, Win Runner 6.0, XML
Additional Information
  • PERSONAL: Excellent references available upon request US Citizen

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Resume Overview

School Attended

  • Algothech College
  • Moscow Institute of Electronic Technology

Job Titles Held:

  • Quality Assurance Manager
  • Quality Assurance Team Lead
  • Sr. Software Quality Assurance Engineer
  • Software Quality Assurance Engineer


  • C, C++, JAVA classes
  • BS

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