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quality assurance manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable Compliance Analyst skilled in developing and implementing tracking and training programs to promote compliance. Highly ethical and focused team player with productive, diligent approach. Bringing 11 years of experience in compliance and auditing.

Skills
  • Business Analysis
  • Risk Management
  • Process Improvement
  • Compliance Standards
  • Continuous Quality Improvement (CQI)
  • Strategic Planning
  • Problem Resolution
  • Microsoft Office Suite
  • Audit Monitoring/Compliance
  • Operational/Regulatory Standards
Work History
Quality Assurance Manager, 06/2019 - Current
Animal Health International, Inc. , , Highland Park, MI
  • Created and maintain quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor service quality and adherence to regulatory standards.
  • Collaborate with cross-functional teams to develop and implement process and system improvements.
  • Conduct process and system audits to identify areas of improvement and enforce compliance with regulatory standards.
  • Record, analyze, and distribute statistical information.
  • Educate employees on specific QA standards and confirmed maintenance of standards.
Quality Improvement Coordinator, 07/2015 - 06/2019
Altamed , , Detroit, MI
  • Increased compliance by 40% over three years amid 100% staff turnover.
  • Evaluated competency of clinical staff, documenting performance and recommending improvements.
  • Developed quality improvement plans, policies and operational guidelines.
  • Initiated training and mentoring methods to help department employees better understand improvement procedures.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Assessed performance in relation to goals and made recommendations to promote continuous improvements.
  • Completed site visits to conduct assessments
Quality Assurance Specialist, 04/2013 - 07/2015
Collins Aerospace , , Detroit, MI
  • Recouped $150,000 over payment after discovering discrepancies in billing/coding
  • Collaborated closely with multi-disciplinary teams engaged in quality improvement.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Analyzed quality and performance data to support operational decision-making
Education
Master of Arts: Criminal Justice, Expected in 04/2016
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Boston University - Boston, MA,
GPA:
Status -
Bachelor of Arts: Psychology, Expected in 04/2005
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University of Michigan - Dearborn - Dearborn, MI
GPA:
Status -
Certifications
  • Certified Six Sigma Green Belt - 2017
,
Skills
  • Business Analysis
  • Risk Management
  • Process Improvement
  • Compliance Standards
  • Continuous Quality Improvement (CQI)
  • Strategic Planning
  • Problem Resolution
  • Microsoft Office Suite
  • Audit Monitoring/Compliance
  • Operational/Regulatory Standards
Work History
Quality Assurance Manager, 06/2019 - Current
Spectrum Juvenile Justice Services ,
  • Created and maintain quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor service quality and adherence to regulatory standards.
  • Collaborate with cross-functional teams to develop and implement process and system improvements.
  • Conduct process and system audits to identify areas of improvement and enforce compliance with regulatory standards.
  • Record, analyze, and distribute statistical information.
  • Educate employees on specific QA standards and confirmed maintenance of standards.
Quality Improvement Coordinator, 07/2015 - 06/2019
Detroit Behavioral Institute (DBI) ,
  • Increased compliance by 40% over three years amid 100% staff turnover.
  • Evaluated competency of clinical staff, documenting performance and recommending improvements.
  • Developed quality improvement plans, policies and operational guidelines.
  • Initiated training and mentoring methods to help department employees better understand improvement procedures.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Assessed performance in relation to goals and made recommendations to promote continuous improvements.
  • Completed site visits to conduct assessments
Quality Assurance Specialist, 04/2013 - 07/2015
Behavioral Health Professionals, Inc (BHPI) ,
  • Recouped $150,000 over payment after discovering discrepancies in billing/coding
  • Collaborated closely with multi-disciplinary teams engaged in quality improvement.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Analyzed quality and performance data to support operational decision-making

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Resume Overview

School Attended

  • Boston University
  • University of Michigan - Dearborn

Job Titles Held:

  • Quality Assurance Manager
  • Quality Improvement Coordinator
  • Quality Assurance Specialist

Degrees

  • Master of Arts
  • Bachelor of Arts

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