quality assurance manager resume example with 11+ years of experience

(555) 432-1000,
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Professional Summary

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Meticulous Quality Assurance Manager with 13 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals. Hardworking Quality Assurance Manager with extensive knowledge of inspections and an ability to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization.

  • Policy reinforcement
  • Knowledge of quality systems
  • Staff training and development
  • Quality control tests
  • Operational budget forecasting
  • Quality assurance background
  • Audit reporting
Uiversidad Autonoma De Tamaulipas Cd. Reynosa Tamaulipas, Mexico, Expected in 05/1998 Master of Science : Educacion Superior. - GPA :
Universidad Autonoma De Tamaulipas Cd. Reynosa Tamaulipas, Mexico., Expected in 05/1996 Bachelor of Science : Quimico Farmaceutico Biologo (QFB) - GPA :
Work History
1-800-Flowers.Com, Inc. - Quality Assurance Manager
Melrose Park, IL, 07/2011 - 12/2020
  • Monitored staff organization and suggested improvements to daily functionality.
  • Recorded, analyzed and distributed statistical information.
  • Implemented new quality assurance and customer service standards.
  • Inspected products and worker progress throughout production.
  • Collected production samples regularly and performed detailed quality inspections.
  • Specified quality requirements of raw materials with suppliers.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Developed and implemented a food safety programs by SQF Code Level II.
  • Verified parts and materials through audit inspections and independent checks.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Documented inspection results by completing logs.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Rejected defective products and approved correct products.
  • Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Adhered to all legal, safety and health standards.
  • Developed and deployed production control plans, including creating all related work instructions and procedures.
  • Calibrated instruments and scales in production area and quality lab.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
Air Liquide - Microbiology Manager
Sherman, TX, 01/2010 - 07/2011
  • Interpreted research findings and summarized data into reports.
  • Kept accurate databases of specimens collected and stored in repository.
  • Assisted in manufacturing and testing of Orange Juices assays.
  • Worked with several teams on formulated a new kind juices.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Citrofrut USA - Quality Control Technician
City, STATE, 07/2009 - 06/2010
  • Completed recordkeeping, filing, and data entry duties.
  • Performed routine preventative maintenance on all equipment parts and materials.
  • Performed internal audits of laboratory, including both technical and quality systems audits.
  • Verified safe and proper disposal of hazardous materials and waste to avoid spills and accidents.
  • Diagnosed and reported malfunctions of technical equipment.
  • Kept laboratory in compliance with all applicable guidelines and laws.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Recorded, reported and posted test results using zoho forms.
  • Executed corrective actions when test controls were outside specified limits.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Managed operational documents and produced reports detailing activities.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Spanish :
Native or Bilingual
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English :
Professional Working
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Resume Overview

School Attended

  • Uiversidad Autonoma De Tamaulipas
  • Universidad Autonoma De Tamaulipas

Job Titles Held:

  • Quality Assurance Manager
  • Microbiology Manager
  • Quality Control Technician


  • Master of Science
  • Bachelor of Science

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