Quality Assurance Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

In-depth Quality Assurance Specialist with the ability to prioritize and multitask. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

  • Quality Control Testing
  • Materials inspection
  • QA
  • Discretion

Work History
Quality Assurance Lead, 09/2018 to Current
General Electric Toledo, OH,
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.
  • Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
  • Directed associates in times of management absence.
  • Trained associates new to quality assurance as well as industrial power equipment.
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Acted as liaison between salaried associates and hourly associates.
Forklift Driver, 08/2017 to 09/2018
Freshly Savage, MD,
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Safely operated lifting devices, including lift beams, swivel-hooks, hoists and forklifts.
  • Worked in team environment to maintain high levels of productivity.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, stock-picker and pallet rider.
  • Transported inventory items to appropriate locations.
  • Reported damage to racks, faulty equipment and other safety hazards to Maintenance for remediation.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Removed plastic and straps from pallets to facilitate unloading.
  • Moved pallets of merchandise using electric forklifts and electric pallets.
Receiving Unloader, 02/2016 to 08/2017
Spartannash Marshall, MI,
  • Adhered to company safety protocols and complied with OSHA standards.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted other team members in navigating large loads.
  • Handled packages with care while transporting from truck to loading dock.
  • Unloaded packages with care and placed in proper staging area.
  • Operated power jacks, and forklifts to maneuver products on to load trailers and trucks.
  • Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Assistant Manager, 10/2011 to 07/2016
Lumber Liquidators, Inc. Las Vegas, NV,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
GED: , Expected in 06/2007
Clover High School - Clover, SC
Pyrography, Hiking, Culinary Arts

I am very passionate about art, and see most things in life as such.

Pyrography gives me the opportunity to take thoughts or ideas I could not otherwise express and permanently impress them into wood.

Hiking is a fantastic way to escape from the day as well as great exercise.

Culinary arts and general cooking are soothing hobbies as well as being aesthetically and gastronomically pleasing.

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Resume Overview

School Attended
  • Clover High School
Job Titles Held:
  • Quality Assurance Lead
  • Forklift Driver
  • Receiving Unloader
  • Assistant Manager
  • GED