Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Work History
01/2020 to Current Quality Assurance Lead Mantech International Corporation | Patuxent River, MD,
  • Oversaw all aspects of quality assurance, including establishing metrics, applying the best strategic practices and developing new tools and training processes
  • Established and regulated the Standard Operating Procedures for the company's Case Management Systems
  • Established new and improved QA processes by developing testing procedures, mock cases, assigning and executing trial runs
  • Completed timely quality reports highlighting deficiencies and issuing corrective actions
  • Performed internal audits to maintain operating procedure and regulatory compliance standards
01/2019 to 12/2019 Training Supervisor 3M Companies | Detroit, MI,
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Directed training programs for managers, supervisors, experienced employees, and new hires both virtually and in-house.
06/2015 to 12/2018 Road Side Support Specialist Eagle Tele Services | City, STATE,
  • Created script templates and adhered to company policies to consistently achieve call-time and quality standards.
  • Coordinated with the aforementioned parties to provide tire replacements, tire repairs and mechanical services for broken down commercial vehicles.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Expected in 06/2014 Advanced Academic High School Diploma | Clover Hill High School, Midlothian, VA GPA:
Professional Summary

Self-motivated Quality Assurance Lead Auditor with outstanding oral and written communication skills. Extensive knowledge in commercial tires, customer service, data entry, and the auditing process. Solid background in performing quality assurance testing and training. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and excellent interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Data collection and analysis
  • Conflict resolution
  • Process implementation
  • Call monitoring
  • Data analysis
  • Course planning
  • Strong verbal and written communication
  • Reporting and documentation
  • Online training expert
  • Credit card processing
  • Key holder experience
  • Computer proficient
  • Typing speed 60 WPM
  • Mapping and recording expertise
  • Management Compliance Training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Clover Hill High School

Job Titles Held:

  • Quality Assurance Lead
  • Training Supervisor
  • Road Side Support Specialist


  • Advanced Academic High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: