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Quality Assurance Lead Resume Example

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QUALITY ASSURANCE LEAD
Work History
Quality Assurance Lead, 01/2020 to CurrentMantech International Corporation - Patuxent River , MD
  • Oversaw all aspects of quality assurance, including establishing metrics, applying the best strategic practices and developing new tools and training processes
  • Established and regulated the Standard Operating Procedures for the company's Case Management Systems
  • Established new and improved QA processes by developing testing procedures, mock cases, assigning and executing trial runs
  • Completed timely quality reports highlighting deficiencies and issuing corrective actions
  • Performed internal audits to maintain operating procedure and regulatory compliance standards
Training Supervisor, 01/2019 to 12/20193M Companies - Detroit , MI
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Directed training programs for managers, supervisors, experienced employees, and new hires both virtually and in-house.
Road Side Support Specialist, 06/2015 to 12/2018Eagle Tele Services - City , STATE
  • Created script templates and adhered to company policies to consistently achieve call-time and quality standards.
  • Coordinated with the aforementioned parties to provide tire replacements, tire repairs and mechanical services for broken down commercial vehicles.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Advanced Academic High School Diploma, 06/2014
Clover Hill High School - City, State
Professional Summary

Self-motivated Quality Assurance Lead Auditor with outstanding oral and written communication skills. Extensive knowledge in commercial tires, customer service, data entry, and the auditing process. Solid background in performing quality assurance testing and training. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and excellent interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Data collection and analysis
  • Conflict resolution
  • Process implementation
  • Call monitoring
  • Data analysis
  • Course planning
  • Strong verbal and written communication
  • Reporting and documentation
  • Online training expert
  • Credit card processing
  • Key holder experience
  • Computer proficient
  • Typing speed 60 WPM
  • Mapping and recording expertise
  • Management Compliance Training
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • Clover Hill High School

Job Titles Held:

  • Quality Assurance Lead
  • Training Supervisor
  • Road Side Support Specialist

Degrees

  • Advanced Academic High School Diploma , 06/2014

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