quality assurance improvement manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge of computer software development. Solid background performing quality assurance testing and consultative services for customers.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Total Quality Management
  • Staff Development
  • Profit and Loss
  • Cross-Functional Team Management
  • Documentation Proficiency
  • Goals And Objectives
  • Program Leadership
  • Revenue Generation
  • Human Resources
  • Demand Forecasting
  • Customer Satisfaction
Work History
05/2022 to Current Quality Assurance & Improvement Manager Alcatraz Cruises | Seattle, WA, Dallas, Texas
  • Auditing, coaching, performance management, and ensuring adherence to both G6 and iQon standards.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained and guided team members in quality assurance standards, policies and procedures.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Improved quality processes for increased efficiency and effectiveness.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
09/2019 to 05/2022 General Manager Apartment Investment & Mgmt | City, STATE, Carpinteria, CA
  • Manage profit and loss statement at the property level – Develop a financial strategy that ensures Revenue and EBITDA expectations.
  • Monitor occupancy trends and competition, forcing opportunities to assist with forecasting future business – Increased occupancy by 15%.
  • Ensure timely and accurate payroll and bookkeeping; maintain property records; make daily bank deposits and ensure cash controls compliance; Property accounting includes accounts receivable, accounts payable, and payroll.
  • Positive Guest Experience: Identify and address guest issues onsite and from customer complaint calls and set an example for good guest interactions.
  • Staffing, Leadership, and Supervision of all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, motivation, proper delegation of hourly tasks, retention, and termination of work).
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
02/2013 to 04/2019 Accounting Manager UCLA Faculty Center | City, STATE, Westwood, CA
  • Team Management, Overseen Kitchen, Restaurant, and Accounts
  • Receivable Staff
  • Prepared Monthly Profit and Loss, Balance Sheet, audited and reconciled bank accounts, processed payroll, reconciled GL for Month end closing, and Human Resource Administration.
  • Preparation, distribution, and collection procedures
  • Decreased aging report by 60%, reviewed and processed vendor invoices, verified receipt of goods and signature, and Prepared Annual Income Statement needed for filing Income Tax.
  • Verified and reconciled different revenue centers, reviewed and balanced rebates, paid out prepared monthly balance sheet, financial statement, detailed audit of all banquet functions, supervised activities of night audit staff, including training of new staff as necessary, set up and up kept complete and accurate filing of all Property
  • Management placed a financial system for all purchase orders, receipts, invoices, expenses, reports, and check requests.
  • Prepared and maintained income, cash receipts, and accounts receivable, documented audit trail.
03/2006 to 01/2013 Accounting• Accounts Payable, Income Auditor Four Seasons Hotel | City, State, Westlake Village, CA
  • Accounts Receivable decreased aging reports by 64%
  • Updated accounting ledgers and journals to balance statements and maintained consistent records.
  • Planned and executed follow-up audits at appropriate intervals.
  • Reviewed vendor invoices for appropriate documentation and validity before payment.
  • Reconciled bank accounts to verify the accuracy of cash records.
  • Interviewed auditees to gather the data needed to conduct audits.
  • Registered transactions and data on the accounting database to track history and safeguard information.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources, and workload demands
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements
Expected in 08/2017 to to Estate Sales Agent | California Law of Real Estate California Department of Real Estate, Los Angeles, CA GPA:

Advanced, Microsoft Office, Excel Level 4 Data Base System, UCLA Corporate Financial System, UCLA Policies
Professional development completed in Hospitality Management

Expected in 07/2000 to to Bachelor of Arts | Accounting And Business Management Cairo University , Cairo, EG, GPA:
  • Elected GM of the year of 2020 by G6 Hospitality, LLC
  • Precise, detail-oriented with sound judgment and decision-makingskills
  • Experienced in Customer Service, Team leading, A/P, A/R
  • Highly efficient well established in administrative environments thatare fast-paced and challenging
  • Human resources professional who effectively manages project tasksrequiring interaction with multiple HR
  • Corporate department
  • Resolves employee issues in a professionalmanner
  • Flexible accountant who adapts seamlessly to constantly evolvingaccounting processes and technologies.

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Resume Overview

School Attended

  • California Department of Real Estate
  • Cairo University

Job Titles Held:

  • Quality Assurance & Improvement Manager
  • General Manager
  • Accounting Manager
  • Accounting• Accounts Payable, Income Auditor


  • Estate Sales Agent
  • Bachelor of Arts

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