quality assurance evalutor qae resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Profile

Quality Assurance Specialist who excels at analyzing, prioritizing, and completing tasks while exhibiting professionalism and sound judgment. Offering more than 18 years in supporting logistics readiness functions to include supply systems, analysis, compliance and procedures, quality assurance, stock control requisitioning/requirements, and one year in first line supervision. 

Seeking a leadership position with the opportunity to manage company's resources to improve productivity and performance and to boost moral through innovative management techniques

Skill Highlights
  • Operations management
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Meticulous attention to detail
  • Report analysis
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Inventory tracking
  • Inventory systems
  • Strategic planner
  • Customer service-oriented
  • Works well independently
  • Public speaking
  • Analytical thinker
  • Organized & diligent
Core Accomplishments
3 years expertise as Quality Assurance evaluator with oversight over the Vehicle management/transportation functional discipline
4 years expertise as Compliance& Analysis section supervisor who was skilled at multi-tasking and maintaining a strong attention to detail.
Exercised professionalism and excellent communication skills to meet mission-critical needs of Operation Compliance Flight of the Logistics Readiness Division.


High-energy, results-oriented leader who offered outstanding presentation, communication and through How-Goes-It, DISCOVERER, PowerPoint, and Excel developed metric presentations.


Green Belt certified employee who offered diverse/cross-function team management skills through Continuous Process Improvement (CPI) facilitation.


Developed& populated currently utilized LRS QA database using HAF-approved QA database template; trained other newly appointed QAs on how to utilize.

Trained LRS employees on how to utilize the AFSO21 8-step problem solving method.

Selected to serve as the LRS' functional Subject Matter Expert (SME) for the 14FTW Exercise Evaluation Team (EET) and Wing Inspection Team (WIT).

Determined and proactive supply systems analyst with natural problem solving abilities, who worked with a sense of urgency to anticipate the needs of supervisors, flight chiefs, and Logistic staff for new commander or new employee briefings, How-Goes-It briefings, scheduled higher headquarters visits/compliance inspections, and staff assist visits.


An accomplished supply technician with demonstrated ability to deliver mission-critical results; establish mutually beneficial partnerships and relationships with supply item managers, higher headquarter functional staff members, DLA depots, and base organizations.

Professional Experience
05/2013 to Current
Quality Assurance Evalutor (QAE) Department Of Defense Hanscom Air Force Base, MA, United States
  • GS Grade 09 Quality Assurance Evaluator (This is a federal job):
  • Keen oversight of cost effective management of resources and quality performance of workers in the Vehicle Management function
  • Conducts personal evaluations (PEs), special inspections (SIs) and quality verification inspections (QVIs) on all Vehicles Management and Operations supply functions (2T3); following guidance outlined in AFI 20-112
  • Manages locally developed forms, publications, operating instructions (OIs), and compliance checklists for accuracy, intent, and necessity
  • Develops and publishes QA Evaluation and Inspection Plans for Vehicle Management and Vehicle Operations to ensure required number of inspections are conducted each month
  • Conducts safety inspections
  • Extracts data from LRS QA database for which QA Superintendent uses to brief overall program effectiveness
  • Spot-checks TOs, checklists, job guides and manuals utilized by Vehicle Management and Vehicle Operations during evaluations validity and serviceability
  • Enters failed assessments (deficiencies) into QA database
  • Tracks deficiencies until resolved using the Management Internal Control Toolset (MICT) program (Wing self-assessment tool)
  • Reports of Survey (ROS) Manager; wing appointed to provide accurate and timely advice and/or training(as required) for accountable/responsible officers and the approving authority
  • Prepares correspondence to route ROS information for investigation, staff coordination, review, approval, due process, collection, etc.
  • Produces ROS trends and identify potential problem areas; follow-up to ensure ROS are coordinated and reviewed expeditiously
  • Maintains up-to-date computerized ROS register
  • Ensures persons held financially liable are informed of their appeal rights and are given the opportunity to review ROS file
01/2009 to 04/2013
Supervisory Supply Systems Analyst Department Of Veterans Affairs White River Junction, VT,
  • GS Grade 09 Compliance & Analysis Supervisor (This is a federal job):
  • Ensured annual Internal Surveillance Visits (ISVs) and semiannual Self Assessment (SAs) were accomplished for Logistics Readiness (Supply, Transportation, Readiness, & Fuels COR) functions
  • Offered 4-years of expertise in conducting IG/LCAP type level inspections
  • Personally conducted "over-the-shoulder" evaluations, inspections, observations of Logistic Readiness functions; provided recommendations for improvements and on-the-job training for Supply function when required
  • Reviewed compliance checklists for accuracy, completeness, and validity prior to inspecting
  • Advised and provided counsel to employees regarding Air Force policies, procedures, and directives of higher headquarters
  • Planned, scheduled, organized, and directed work and projects to be accomplished
  • Developed QA job shadowing program prior to QA stand-up
  • Executed QA training modules; developed LRS manager/supervisor's briefing and QA/Self inspection process modules
  • Appraised subordinate workers for overall work performance
  • Initiated scheduled review of unit-developed forms, publications, operating instructions (OIs), and compliance checklists
  • Provided procedural guidance to other logistic work centers
  • Published annual calendar of ISV and SA inspection schedule
  • Planned and conducted ISV in-briefings and out briefings prior to and at the end of each ISV
  • Produced detailed written reports within 5 working days after inspection outlying results of the ISV and SA
  • Ensured "How-Goes-It" of supply metrics and indicators were developed timely and efficiently
  • Ensured mandated analyses were accomplished within AFMAN 23-110 guidelines 
  • Coordinated and hosted AETC LRS QA training class
  • Lauded LRD "Superior Performer" during LCAP 2013
  • Developed currently used CAFB Driving & Quick Reference Handbook for Vehicle Operations
  • Compliance & Analysis section recipient of MSG Team Award, Jan 2012
  • MSG/CC endorsed Letter of Appreciation; LGR "benchmark programs", May 2010 
05/2005 to 01/2009
Supply Systems Analyst Department Of The Treasury Andover, MA,
  • GS Grade 07 Analysis (This is a federal job):
  • Gained 4 years of statistical analysis and procedural experience
  • Monitored soundness of the Standard Base Supply (SBSS) account
  • Completed mandated analyses of timely and efficiently
  • Developed How-Goes-It briefings slides to provide clear snapshot of divisional indicators/standards, AETC goals
  • Utilized DISCOVERER scripts/queries, AETC standards, monthly supply indicators to identify deficiencies and unfavorable trends in supply account
  • Assisted Procedure/Compliance element with conducting annual Internal Surveillances Visit (ISV); documented evaluations, inspections, and observation results for management
  • Coordinated with other AETC bases to compare supply indicators
  • Routinely developed visual presentations Management; i.e., New Commander's Orientation Brief, Immersion Brief, ORI Prep Brief; ORI Placards for rental cars
  • Populated & managed LGR Compliance Binder Discrepancy Tracker
  • Managed Logistics' Unit Security Program for 5 years
  • Operated Logistics Unit Control Center for 5 years
  • Conducted mandated Supply Block training classes
  • Hand picked as pre ORI 2008 sub-tab lead; coordinated with unit to produce Logistics ORI deliverables May 2008, received Wing CC endorsed Letter of Appreciation
  • Selected ORI 2008 14FTW Professional Performer
  • AFSO21 Level 1 Trained; launched first Rapid Improvement Event in LGR
  • Nominated AF Supply Civilian Technician of the Year 2007
  • Served as divisional briefer during 2007 Installation Excellence Selection Board visit
  • Awarded Wing CC endorsed Letter of Appreciation; selected for 2007 OPS AF volunteer future AF leaders shadowing program

03/1999 to 05/2005
Supply Technician Department Of Defense City, STATE, United States
  • GS Grade 05 Stock Control (This is a federal job):
  • Gained 6 years experience managing and monitoring over 300 line items (valued $4M) of Base/Command directed Adjusted Stock Levels (ASLs)
  • Coordinated with base orgs, AETC HQ and detachment units on ASL requests (AF Form 1996)
  • Gained 6 years experience managing and monitoring over 5800 line items (valued $1M) of Life of System Stock levels
  • Monitored Standard Reporting Designators(SRDs) assignment
  • Managed Weapon system support parts/spares to alleviate automatic released or trim (TRM)
  • Monitored 690+ line items ($9M)of Readiness Base Levels (RBLs)
  • Ensured CAFB received its share of the worldwide requirement; minimized worldwide expected backorders for budget code 8 (XD2)
  • Gained 6 years of experience managing Bench stock program; analyzed customer requests (due outs) over 90 days old; monitored Depot asset availability and sought opportunities to pick up asset from worldwide sources
  • Conducted weekly bench stock checks maintenance shops
  • Gained 6 years experience in requisitioning & replenishing assets
  • Selected as Mission Change Monitor to coordinated all phases of the mission change process; coordinated with the gaining or losing base to process load actions within time frame allowed to ensure valid demand data
  • Collected/consolidated consumption data for support of 171 T-1 aircraft/repair parts which transitioned to COMBS, Oct 1999
  • Collected/consolidated consumption data of over 1500 AT-38B aircraft parts and J85 engine parts which transitioned to Moody AFB, Jun 2000
  • Researched and processed necessary input to retire obsolete and/or inactive National Stock Numbers (NSNs); coordinated with Depot Item Managers and Inventory Specialist to redistribute assets when necessary
  • Managed Daily RAMPS Reject Program
  • Processed redistribution orders and lateral support requests within 24-hour
  • Corrected MILSTRAP transaction rejects/errors & reprocessed expeditiously to alleviate HQ AFMC requirements database losing visibility of base asset posture
  • Managed over 3000 Exception Codes; ensured correct codes assigned to item records
  • Reviewed AF forms 2011 for submission to Computer Operations
  • Created flat files utilizing ASNUD to streamline daily processes allowing transactions to be completed instantly (as batch file) versus performing line-by-line
  • Created scripts using DISCOVERER; trained & advised LG personnel in script creation; provided "health of the account" extracted data to LG managers
Expected in 08/1992 to to
Bachelor of Science: Business Administration/Computer Information Systems
Mississippi University for Women - Columbus, MS
GPA: GPA: 2.75
  • Credits Earned: 128 Semester hours

AF Smart Operations Green Belt certified, 23 January 2012.
Professional Affiliations
Alpha Kappa Alpha Sorority Inc. - General Member
Microsoft Office programs; Type over 40 WPM

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Resume Overview

School Attended

  • Mississippi University for Women

Job Titles Held:

  • Quality Assurance Evalutor (QAE)
  • Supervisory Supply Systems Analyst
  • Supply Systems Analyst
  • Supply Technician


  • Bachelor of Science

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