Quality
Assurance Specialist who excels at analyzing, prioritizing, and completing
tasks while exhibiting professionalism and sound judgment. Offering more
than 18 years in supporting logistics readiness functions to include
supply systems, analysis, compliance and procedures, quality assurance,
stock control requisitioning/requirements, and one year in first line
supervision.
Seeking
a leadership position with the opportunity to manage company's
resources to improve productivity and performance and to boost moral
through innovative management techniques
Skill Highlights
Operations management
Policy/program development
Cross-functional team management
Supervision and training
Meticulous attention to detail
Report analysis
Microsoft Office proficiency
Strong interpersonal skills
Inventory tracking
Inventory systems
Strategic planner
Customer service-oriented
Works well independently
Public speaking
Analytical thinker
Organized & diligent
Core Accomplishments
3 years expertise as Quality Assurance evaluator with oversight over the Vehicle management/transportation functional discipline
4 years expertise as Compliance& Analysis section supervisor who was skilled at
multi-tasking and maintaining a strong attention to detail.
Exercised
professionalism and excellent communication skills to meet mission-critical
needs of Operation Compliance Flight of the Logistics Readiness Division.
High-energy,
results-oriented leader who offered outstanding presentation, communication and
through How-Goes-It, DISCOVERER, PowerPoint, and Excel developed metric
presentations.
Green
Belt certified employee who offered diverse/cross-function team management skills
through Continuous Process Improvement (CPI) facilitation.
Developed&
populated currently utilized LRS QA database using HAF-approved QA database
template; trained other newly appointed QAs on how to utilize.
Trained LRS employees on how to utilize
the AFSO21 8-step problem solving method.
Selected to serve as the LRS'
functional Subject Matter Expert (SME) for the 14FTW Exercise Evaluation Team
(EET) and Wing Inspection Team (WIT).
Determined
and proactive supply systems analyst with natural problem solving
abilities, who worked with a sense of urgency to anticipate the needs of
supervisors, flight chiefs, and Logistic staff for new commander or new
employee briefings, How-Goes-It briefings, scheduled higher headquarters
visits/compliance inspections, and staff assist visits.
An accomplished supply technician with
demonstrated ability to deliver mission-critical results; establish mutually
beneficial partnerships and relationships with supply item managers, higher
headquarter functional staff members, DLA depots, and base organizations.
Professional Experience
Quality Assurance Evalutor (QAE), 05/2013 - Current Department Of Defense – Hanscom Air Force Base, MA, United States
GS Grade 09 Quality Assurance Evaluator (This is a federal job):
Keen oversight of cost effective management of resources and quality performance of workers in the Vehicle Management function
Conducts personal evaluations (PEs), special inspections (SIs) and quality verification inspections (QVIs) on all Vehicles Management and Operations supply functions (2T3); following guidance outlined in AFI 20-112
Manages locally developed forms, publications, operating instructions (OIs), and compliance checklists for accuracy, intent, and necessity
Develops and publishes QA Evaluation and Inspection Plans for Vehicle Management and Vehicle Operations to ensure required number of inspections are conducted each month
Conducts safety inspections
Extracts data from LRS QA database for which QA Superintendent uses to brief overall program effectiveness
Spot-checks TOs, checklists, job guides and manuals utilized by Vehicle Management and Vehicle Operations during evaluations validity and serviceability
Enters failed assessments (deficiencies) into QA database
Tracks deficiencies until resolved using the Management Internal Control Toolset (MICT) program (Wing self-assessment tool)
Reports of Survey (ROS) Manager; wing appointed to provide accurate and timely advice and/or training(as required) for accountable/responsible officers and the approving authority
Prepares correspondence to route ROS information for investigation, staff coordination, review, approval, due process, collection, etc.
Produces ROS trends and identify potential problem areas; follow-up to ensure ROS are coordinated and reviewed expeditiously
Maintains up-to-date computerized ROS register
Ensures persons held financially liable are informed of their appeal rights and are given the opportunity to review ROS file
Supervisory Supply Systems Analyst, 01/2009 - 04/2013 Department Of Veterans Affairs – White River Junction, VT,
GS Grade 09 Compliance & Analysis Supervisor (This is a federal job):
Ensured annual Internal Surveillance Visits (ISVs) and semiannual Self Assessment (SAs) were accomplished for Logistics Readiness (Supply, Transportation, Readiness, & Fuels COR) functions
Offered 4-years of expertise in conducting IG/LCAP type level inspections
Personally conducted "over-the-shoulder" evaluations, inspections, observations of Logistic Readiness functions; provided recommendations for improvements and on-the-job training for Supply function when required
Reviewed compliance checklists for accuracy, completeness, and validity prior to inspecting
Advised and provided counsel to employees regarding Air Force policies, procedures, and directives of higher headquarters
Planned, scheduled, organized, and directed work and projects to be accomplished
Developed QA job shadowing program prior to QA stand-up
Executed QA training modules; developed LRS manager/supervisor's briefing and QA/Self inspection process modules
Appraised subordinate workers for overall work performance
Initiated scheduled review of unit-developed forms, publications, operating instructions (OIs), and compliance checklists
Provided procedural guidance to other logistic work centers
Published annual calendar of ISV and SA inspection schedule
Planned and conducted ISV in-briefings and out briefings prior to and at the end of each ISV
Produced detailed written reports within 5 working days after inspection outlying results of the ISV and SA
Ensured "How-Goes-It" of supply metrics and indicators were developed timely and efficiently
Ensured mandated analyses were accomplished within AFMAN 23-110 guidelines
Coordinated and hosted AETC LRS QA training class
Lauded LRD "Superior Performer" during LCAP 2013
Developed currently used CAFB Driving & Quick Reference Handbook for Vehicle Operations
Compliance & Analysis section recipient of MSG Team Award, Jan 2012
MSG/CC endorsed Letter of Appreciation; LGR "benchmark programs", May 2010
Supply Systems Analyst, 05/2005 - 01/2009 Department Of The Treasury – Andover, MA,
GS Grade 07 Analysis (This is a federal job):
Gained 4 years of statistical analysis and procedural experience
Monitored soundness of the Standard Base Supply (SBSS) account
Completed mandated analyses of timely and efficiently
Developed How-Goes-It briefings slides to provide clear snapshot of divisional indicators/standards, AETC goals
Utilized DISCOVERER scripts/queries, AETC standards, monthly supply indicators to identify deficiencies and unfavorable trends in supply account
Assisted Procedure/Compliance element with conducting annual Internal Surveillances Visit (ISV); documented evaluations, inspections, and observation results for management
Coordinated with other AETC bases to compare supply indicators
Routinely developed visual presentations Management; i.e., New Commander's Orientation Brief, Immersion Brief, ORI Prep Brief; ORI Placards for rental cars
Managed Logistics' Unit Security Program for 5 years
Operated Logistics Unit Control Center for 5 years
Conducted mandated Supply Block training classes
Hand picked as pre ORI 2008 sub-tab lead; coordinated with unit to produce Logistics ORI deliverables May 2008, received Wing CC endorsed Letter of Appreciation
Selected ORI 2008 14FTW Professional Performer
AFSO21 Level 1 Trained; launched first Rapid Improvement Event in LGR
Nominated AF Supply Civilian Technician of the Year 2007
Served as divisional briefer during 2007 Installation Excellence Selection Board visit
Awarded Wing CC endorsed Letter of Appreciation; selected for 2007 OPS AF volunteer future AF leaders shadowing program
Supply Technician, 03/1999 - 05/2005 Department Of Defense – City, STATE, United States
GS Grade 05 Stock Control (This is a federal job):
Gained 6 years experience managing and monitoring over 300 line items (valued $4M) of Base/Command directed Adjusted Stock Levels (ASLs)
Coordinated with base orgs, AETC HQ and detachment units on ASL requests (AF Form 1996)
Gained 6 years experience managing and monitoring over 5800 line items (valued $1M) of Life of System Stock levels
Monitored Standard Reporting Designators(SRDs) assignment
Managed Weapon system support parts/spares to alleviate automatic released or trim (TRM)
Monitored 690+ line items ($9M)of Readiness Base Levels (RBLs)
Ensured CAFB received its share of the worldwide requirement; minimized worldwide expected backorders for budget code 8 (XD2)
Gained 6 years of experience managing Bench stock program; analyzed customer requests (due outs) over 90 days old; monitored Depot asset availability and sought opportunities to pick up asset from worldwide sources
Gained 6 years experience in requisitioning & replenishing assets
Selected as Mission Change Monitor to coordinated all phases of the mission change process; coordinated with the gaining or losing base to process load actions within time frame allowed to ensure valid demand data
Collected/consolidated consumption data for support of 171 T-1 aircraft/repair parts which transitioned to COMBS, Oct 1999
Collected/consolidated consumption data of over 1500 AT-38B aircraft parts and J85 engine parts which transitioned to Moody AFB, Jun 2000
Researched and processed necessary input to retire obsolete and/or inactive National Stock Numbers (NSNs); coordinated with Depot Item Managers and Inventory Specialist to redistribute assets when necessary
Managed Daily RAMPS Reject Program
Processed redistribution orders and lateral support requests within 24-hour
Corrected MILSTRAP transaction rejects/errors & reprocessed expeditiously to alleviate HQ AFMC requirements database losing visibility of base asset posture
Managed over 3000 Exception Codes; ensured correct codes assigned to item records
Reviewed AF forms 2011 for submission to Computer Operations
Created flat files utilizing ASNUD to streamline daily processes allowing transactions to be completed instantly (as batch file) versus performing line-by-line
Created scripts using DISCOVERER; trained & advised LG personnel in script creation; provided "health of the account" extracted data to LG managers
Education
Bachelor of Science: Business Administration/Computer Information Systems, Expected in 08/1992 - Mississippi University for Women - Columbus, MS GPA: GPA: 2.75
Credits Earned: 128 Semester hours
Certifications
AF Smart Operations Green Belt certified, 23 January 2012.
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