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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
QA Director able to contribute to an industry-leading organization by improving their ability to deploy high-quality products through a structured QA process. To help sustain the organization’s impact, development and revenue growth by providing employees and customers strategic and timely support.
Skills
  • Leadership
  • JIRA Documentation
  • Creating Instructions
  • TestRails Management
  • Mobile Security Software
  • Microsoft Excel
  • Agile Methology
  • Reporting
Experience
Quality Assurance Director, 08/2015 to 03/2017
AllyRemote, NC,
Developed and lead QA team for the testing of mobile security software for a startup company without process in place. Responsible for creating, hiring, and maintaining the quality assurance team from the ground up. I was responsible for creating all process and procedures for the QA team and creating an environment where implement an organized process was in place and employees felt supported to safety share ideas which eventually lead to employee leadership skills.
 
  • Facilitated the analyzation of test results to discover/report any defects, bugs, errors, configuration issues, and functionality flaws by facilitating the creation of over 3,000 test cases with requirements received        
  • Lead teams in identifying and reporting over 2000 bugs in 4 independent software products (Android applications, web applications, and servers) using the JIRA system     
  • Developed/managed quality assurance teams with responsibilities of monitoring/tracking cross-platform issues related to performance, quality, and user experience for secure mobile devices  
  • Developed/implemented live QA methodologies and QA metrics which contributed to significant improvements in testing efficiency
  • Communicated test progress/results to project stakeholders and project team
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  • Ensured testing activities aligned with business expectations, fulfilled end-user requirements, and leads teams to identify existing or potential issues
  • Achieved financial objectives by preparing the quality assurance budget and scheduling expenditures  
  • Recruited, selected, oriented, and trained employees for different QA responsibilities
  • Collaboratively tested/calibrated with QA employees when assistance was required to meet deadlines
  • Mentored employees through leadership style thinking so they could develop solid leadership skills
Quality Assurance Manager, 01/2014 to 08/2015
A Place For MomLos Angeles, CA,
Created a QA team for the testing of mobile security software for a startup company without process in place. Responsible for creating material, changing from waterfall to agile mythologies and from the ground up. I was responsible for creating all process and procedures for the QA team and creating an environment where implement an organized process was in place and employees felt supported to safety share ideas which eventually lead to employee leadership skills.
 
  • Managed teams of employees internally and remotely (internationally) for testing of mobile security software
  • Critical player in Engineering’s conversion from Waterfall to Agile/Scrum environment
  • Facilitated the creation of over 2,000 test cases without processes/requirements
  • Lead teams in identifying and reporting over 2500 bugs in 8 independent software products (iOS and Android applications, web applications, and servers) using the JIRA system
  • Developed/managed quality assurance teams with responsibilities of monitoring/tracking cross-platform issues related to performance, quality, and user experience for secure mobile devices
  • Worked with Engineering to advocate unit/integration testing and improve coding standards
  • Developed/implemented live QA methodologies and QA metrics which contributed to significant improvements in testing efficiency
  • Oversaw front-end manual testing of new software, web portals and mobile applications to ensure functional requirements were achieved prior to successful product releases
  • Communicated test progress/results to project stakeholders and project team
  • Ensured testing activities aligned with business expectations, fulfilled end-user requirements, and leads teams to identify existing or potential issues
Education and Training
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA
GPA:
Activities and Honors

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