Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Newly graduated nurse with experience providing compassionate care to patients. Seeking to combine recent education with field experience in order to pursue a career as a registered nurse with a focus on providing high-quality patient care. Proven ability to remain calm under pressure and handle difficult patients and high-stress situations. Consistently building strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service.

  • Drug utilization review
  • Processing payments
  • Medicare and Medicaid process
  • Receiving Incoming Supplies
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Advanced Math Skills
  • Team Leadership
  • Drug Safety
  • Team collaboration
  • Patient education and counseling
  • Critical Thinking
  • Time Management
  • Decision Making
  • Problem Resolution
Work History
11/2021 to Current
Quality Assurance Coordinator State Of Arkansas Rogers, AR,
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Developed educational materials used to train staff on QA standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Executed quality improvement research and studies.
  • Assisted with quality control audits.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
11/2020 to Current
Fertility Care Coordinator Landmark Health Durham, NC,
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Provider and member questions and/or concerns while working within given performance guarantees. Additionally, placing outbound calls to members (and/or “core” fertility patients) regarding orders
  • Scheduling deliveries of extremely time-sensitive medications and managing the refilling of medications throughout a member's (and/or “core” fertility patients') cycles
  • Benefit verification, insurance coverage and prior authorizations. Further, deciphering complex pricing for high-cost fertility medications, ultimately providing best pricing for patients
05/2016 to 10/2020
Pharmacy Technician Cvs Pharmacy Inc. City, STATE,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
Expected in 04/2022
Associate of Science: Nursing
Miami Dade College - Miami, FL


Jewish Home

Fundamentals of Nursing January 2020- April 2020

• Monitored five assigned patients on a telemetry unit, updating information on vital signs and progress of treatment

• Documented data related to patients’ care including assessment results, interventions, medications, patient responses, or treatment changes with supervision of nurse

Mercy Hospital Miami, FL

Medical Surgical Nursing August 2021 – December 2021

• Managed a caseload of 1-5 patients on a rehabilitation unit

• Documented data related to patients’ care using documentation software

• Learned how to educate patients and family members on procedures, healthy lifestyle habits, and preventive measures for best outcomes

Jackson Hospital January 2022- February 2022

Leadership and Management Nursing

• Managed a caseload of 1-3 patients on a medical-surgical unit.

• Documented data related to patients’ care using documentation software

• Learned how to educate patients and family members on procedures, healthy lifestyle habits, and preventive measures for best outcomes

Expected in 07/2021
Associate of Arts:
Miami Dade College - Miami, FL
Expected in 04/2015
High School Diploma:
Miami Senior High School - Miami, FL
  • Certified Pharmacy Technician (CPhT)
  • First Aid/CPR Certified
Native or Bilingual
Additional Information

Planning on taking the NCLEX very soon.

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Resume Overview

School Attended

  • Miami Dade College
  • Miami Dade College
  • Miami Senior High School

Job Titles Held:

  • Quality Assurance Coordinator
  • Fertility Care Coordinator
  • Pharmacy Technician


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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