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Newly graduated nurse with experience providing compassionate care to patients. Seeking to combine recent education with field experience in order to pursue a career as a registered nurse with a focus on providing high-quality patient care. Proven ability to remain calm under pressure and handle difficult patients and high-stress situations. Consistently building strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service.
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- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Developed educational materials used to train staff on QA standards.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Executed quality improvement research and studies.
- Assisted with quality control audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Provider and member questions and/or concerns while working within given performance guarantees. Additionally, placing outbound calls to members (and/or “core” fertility patients) regarding orders
- Scheduling deliveries of extremely time-sensitive medications and managing the refilling of medications throughout a member's (and/or “core” fertility patients') cycles
- Benefit verification, insurance coverage and prior authorizations. Further, deciphering complex pricing for high-cost fertility medications, ultimately providing best pricing for patients
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Miami Dade College - Miami, FL
CLINICAL EXPERIENCE
Jewish Home
Fundamentals of Nursing January 2020- April 2020
• Monitored five assigned patients on a telemetry unit, updating information on vital signs and progress of treatment
• Documented data related to patients’ care including assessment results, interventions, medications, patient responses, or treatment changes with supervision of nurse
Mercy Hospital Miami, FL
Medical Surgical Nursing August 2021 – December 2021
• Managed a caseload of 1-5 patients on a rehabilitation unit
• Documented data related to patients’ care using documentation software
• Learned how to educate patients and family members on procedures, healthy lifestyle habits, and preventive measures for best outcomes
Jackson Hospital January 2022- February 2022
Leadership and Management Nursing
• Managed a caseload of 1-3 patients on a medical-surgical unit.
• Documented data related to patients’ care using documentation software
• Learned how to educate patients and family members on procedures, healthy lifestyle habits, and preventive measures for best outcomes
Miami Dade College - Miami, FL
Miami Senior High School - Miami, FL
- Certified Pharmacy Technician (CPhT)
- First Aid/CPR Certified
Planning on taking the NCLEX very soon.
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Resume Overview
School Attended
- Miami Dade College
- Miami Dade College
- Miami Senior High School
Job Titles Held:
- Quality Assurance Coordinator
- Fertility Care Coordinator
- Pharmacy Technician
Degrees
- Associate of Science
- Associate of Arts
- High School Diploma
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